Can I make changes to my NZ domestic or international flight?
All our NZ domestic seat options come with the flexibility to make changes to your travel plans up to and including the day of departure. For international flights departing before 30 June 2022, there are no change fees.
What are the key dates for NZ domestic and international flights?
NZ Domestic flights due to depart before 30 September 2021 are eligible for credits. International flights due to depart before 31 December 2021 are eligible for credits. What are the key dates? Opt-in for a credit before check in closes on your original flight date.
What if I need to book a new flight in New Zealand?
If you booked the flight through Air New Zealand: If you booked your flights direct with the other airline separately: If you need to book a new flight for any reason, keep your receipts and boarding passes. You may be able to claim the cost on your travel insurance. Where can I check international travel alerts?
What happens if I cancel my Air New Zealand flight?
Eligible for Status Points accrual. Refundable less USD $300 cancellation fee per adult and child, provided the cancellation is made prior to the original departure date. Infant fares are fully-refundable. The fare may be used as credit toward another Air New Zealand fare provided the cancellation is made prior to the original departure date.
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Can you change your flight to a different date?
Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket. Luckily during Covid-19, many airlines have reduced change fees or waived them altogether.
How much does it cost to change the date of your flight?
The majority of U.S. airlines typically charge a fee, about $200 for domestic flights on American, Delta and United and $125 on Alaska, when travelers need to change the travel date on non-refundable plane tickets.
Can you change date of flight for free?
Some airlines allow you to change your flight within 24 hours of booking for free. How should you change your flight if this is the case? The best way is to call customer service. That way, you can confirm your airline's policy and make sure you won't be charged any fees.
Can I get my money back if I cancel my flight?
Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.
How much will I get if I cancel my flight ticket?
INR 3500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more. INR 500 or Airfare charges (Whichever is lower).
How can I get on an earlier flight without paying extra?
Approach the gate agent and ask about miss-connects and inform the agent that you're on the later flight (it will be very helpful if your ticketed flight is full or oversold). Putting you on the earlier flight allows the airline to accommodate the “miss-connects” onto your later flight without hassle or cost to anyone.
How many hours before flight ticket can be Cancelled?
within 24 hoursThe Department of Transportation's 24-hour refund regulation states that all airlines flying in the U.S., even international carriers, must issue a full refund if the reservation is canceled within a one-day window. Here's what to know about this helpful policy for when you want to cancel a flight within 24 hours.
What happens if u miss your flight?
Under most domestic airline policies — which are outlined in the contract of carriage on the airline website — if you miss a connection, it will rebook you on the next flight at no charge. If that means staying at the airport overnight, the airline will cover a hotel stay.
How much is it to change a Qatar flight?
Tickets purchased or modified by phone, at the airport or through a Qatar Airways Ticket Office include a non-refundable service fee starting from $25. Tickets re-issued by phone, at the airport or through a Qatar Airways Ticket Office include a non-refundable service fee starting from $15.
How much does it cost to extend your flight?
How Much Does it Cost to Change a Flight in 2019?Domestic FlightsInternational FlightsUnited Airlines$200$400 and upDelta Airlines$200$200–$500JetBlue$75–$150$75–$150Alaska Airlines$0–$125$1253 more rows•Dec 18, 2018
Can I change my Ryanair flight free of charge?
With a Flexi Plus fare, you can change your booked flight or route, free of charge, to a flight departing on the day before or the day after your original flight (if a seat is available). If you are changing to a later flight, you can make the change up to one hour before the departure time of the original flight.
How much is it to change a flight with Turkish Airlines?
You need to pay 30% of the Turkish airline's flight change fee if you make a change 12 hours before the departure of the flight. If you want to make changes to Turkish Airlines flight date for free, then do it within 24 hours of booking, but the booking must be made seven days before flight departure.
Can my credit or new ticket be refunded?
A credit retains the refund rules of the original ticket placed in credit, until it is used, in whole or in part. When any part of a credit is used...
Can I use credit to book a refundable fare?
Yes, you can use your credit to book a refundable fare. If you claim a refund, the value will be returned to the original payment form. This means...
I don’t want to travel anymore, what are my options?
If your flights are still available and you are choosing not to travel, you have the following options: 1. Change your flight There are no change f...
I'm logged into my Airpoints account but I can't see my credits - where are they?
Credits are linked to the booking reference on the original ticket. If you've added your Airpoints number to your flight booking, you will be able...
I paid for my booking with Airpoints Dollars - what happens now?
Bookings paid in full or in part with Airpoints Dollars™ will be issued as a credit.
Can I transfer other credits to Airpoints Dollars?
For tax reasons, we cannot transfer your credit to Airpoints Dollars.
Will I earn Airpoints Dollars and Status points when I use my credit?
If your credit is in your local currency: Yes, tickets purchased with this credit will earn Airpoints Dollars and Status Points as normal. If your...
What is my booking reference and where do I find it?
You can find your booking reference in your confirmation emails and itinerary. You might also be able to see it online in your Airpoints account. A...
Is my booking reference the same as my ticket number?
No. Your booking reference is shared by everyone in your group, and all the flights in your journey. It has six characters, which can be numbers or...
Where can I find my ticket number?
You can find your ticket number in the booking confirmation email we sent. It includes your e-Ticket, as a PDF attachment. Your ticket number is at...
Can I manage my booking through my Airpoints account?
As an Airpoints member you can sign in to see your flights under Your Bookings, and make changes from there. If a flight is missing, you can add it...
How do I change my flight details if I have more than nine people in my group?
Our Group Booking team can help. Send them an email with your details, or call on 0800 767 747. If you're not in New Zealand, call +64 9 357 3000.
Can I change my booking?
It depends on the fare type that you have paid for. You can find the full details of your fare type on our fare rules page. Your fare type is noted...
How much does it cost to change a flight?
If your NZ domestic or international flight is due to depart before 31 August 2022, you can opt in to credit or change your booking without any cha...
Where can I update my past flight bookings?
You can’t make changes to a past flight. However, you can see all your past flights in your Airpoints account and on the Air NZ mobile app. If your...
Do you refund my card payment fee if I cancel my booking?
Yes, if you have a refundable ticket we will also refund your card payment fee.
Will you refund my cancelled NZ domestic flight?
We can refund your flexirefund ticket if you need to cancel your trip. There is no fee if you cancel prior to departure. If you don't show for your...
What does it mean when you don't see an option to cancel?
If you don't see an option to cancel, it might mean that your booking is either too close to check-in or is non-refundable.
What is included in an e-ticket?
On your E-ticket - your credit includes the original fare, taxes (including GST) paid, any flight products including Seats to Suit, Economy Skycouch, Seat Select, extra bag (s), or any unaccompanied minor fees, credit card surcharges and booking fees.
What is a credit for travel?
A credit is a dollar value retained for you to use to book future travel. Think of it as holding an electronic voucher to spend when you're ready. You may be offered the option of a credit if your flight is cancelled or if your plans change.
What happens when you use a credit on a booking?
When a booking is made with a credit, we email the credit holder to let them know the credit has been used. This is a security measure to protect you from fraudulent use of your credit.
How long is a credit valid for?
Your credit is valid for booking for 12 months from the day you received your credit. For example, if you received a credit on 5 July 2021 you would have until 5 July 2022 to book a flight, with up to a further 12 months to travel.
When do Airpoints expire?
Any Airpoints Dollars™ returned have had their expiry date extended until 30 June 2021. If the original expiry date was after 30 June 2021, the original expiry date applies.
How long do you have to cancel travel insurance?
You will have 24 months from the travel departure date of your existing insurance policy to cancel and create a new travel insurance policy. The new travel start date must be within 24 months of the original departure date.
How to add missing flight to Airpoints?
If your recent flight isn't listed, it's easy to add it and earn your Airpoints Dollars and Status Points. Go to 'My Bookings' to add your missing flight. You can use your booking reference, flight details or hotel itinerary number.
How many digits are on a ticket number?
Your ticket number is unique to you, and you may have more than one ticket for your journey. It is a thirteen digit number, starting with 086 for Air New Zealand flights.
What does an Air New Zealand booking reference look like?
Air New Zealand booking references look like 'MB3R2H' or 'ALJJ1H':
What to do if a flight is missing?
If a flight is missing, you can add it in. You can use your booking reference, your flight details, or your hotel itinerary number.
What is immediate family?
Immediate family includes a spouse, child, parents, brothers, sisters, grandparents, and grandchildren. It also includes parents-in-law, brothers-in-law, sisters-in-law, sons-in-law and daughters-in-law. Remember, your travel insurance may cover you for cancellations. Check your policy to see if you can make a claim.
Where is my ticket number?
You can find your ticket number in the booking confirmation email we sent. It includes your e-Ticket, as a PDF attachment. Your ticket number is at the top left, next to your name.
Where to find my fare type?
It depends on the fare type that you have paid for. You can find the full details of your fare type on our fare rules page. Your fare type is noted on the receipt page of your E-ticket.
We are currently experiencing a high volume of calls and messages
It may take a little longer than usual to get back to you. To save you waiting, our Oscar the chatbot may be able to assist. Thank you for your patience.
Contact our Special Assistance team
You can call our friendly team on 1-800-262-1234, or for further information on how you can ensure your trip is comfortable and hassle-free find out about our special assistance options. You can also complete a MEDA form, or find out more about flying with a medical condition .
You can now ask Oscar to check the balance of most credits
Just ask "What is my credit balance?" and he will do his best to retrieve it for you. You will need your booking reference and the last name on the booking.
What does an Air New Zealand booking reference look like?
Air New Zealand booking references look like 'MB3R2H' or 'ALJJ1H':
How to add missing flight to Airpoints?
If your recent flight isn't listed, it's easy to add it and earn your Airpoints Dollars and Status Points. Go to 'My Bookings' to add your missing flight. You can use your booking reference, flight details or hotel itinerary number.
What to do if a flight is missing?
If a flight is missing, you can add it in. You can use your booking reference, your flight details, or your hotel itinerary number. When you book online, be sure to include your Airpoints number. You'll be able to see your flights online and on the Air NZ mobile app.
Where to find my fare type?
It depends on the fare type that you have paid for. You can find the full details of your fare type on our fare rules page. Your fare type is noted on the receipt page of your E-ticket.
Do you have to pay more to switch flights?
You may need to pay more to switch flights. For example, if your new flight costs more than the original, you need to pay the difference.
Can you cancel a flight before departure?
There is no fee if you cancel prior to departure. If you don't show for your flight, you can still make changes after it has departed, but there will be a cancellation fee for a refund. We can't refund some third party fees such as taxes, airport charges and CarbonZero payments.
Can you share a booking reference on Air New Zealand?
No. Your booking reference is shared by everyone in your group, and all the flights in your journey. It has six characters, which can be numbers or letters. All Air New Zealand booking references end in the letter H.
What to do if your flight doesn't work?
If your new flight doesn't work for you, you can manage your booking online to see what options are available for you. If you can't make changes to your booking online, you can call us. If you're already at the airport you can see the team at the Air New Zealand counter. Please have your booking reference ready.
What to do if your connecting flight is on another airline?
If your connecting flight is on another airline and a different ticket, please contact the airline to see what they can do.
What to do if your flight is delayed?
Sorting out a new flight. If your flight is delayed, there may be alternative flights that could work better for you, depending on your fare type. You can check your options online. If we've booked you on a different flight it will be the first available flight to get you to your destination as quickly as possible.
What to do if you need to book a new flight?
If you need to book a new flight for any reason, keep your receipts and boarding passes. You may be able to claim the cost on your travel insurance.
Why are flights cancelled?
Sometimes flights are cancelled because of bad weather or events out of our control. If this is happening to you, we're very sorry. We know it can be an enormous disruption for your travel plans.
Why do you register your travel plans?
Register your travel plans so local embassies and consulates can find and help you in an emergency.
Where are airport reimbursements made?
These are usually made at your airport, before you depart. Every airport has a slightly different approach, so please check their expenses reimbursement policy.
Cancellation
Refundable less USD $300 cancellation fee per adult and child, provided the cancellation is made prior to the original departure date. Infant fares are fully-refundable. The fare may be used as credit toward another Air New Zealand fare provided the cancellation is made prior to the original departure date.
Baggage Allowance
1 piece per person (excluding infants) - up to 23kg (50lbs) on Air New Zealand operated and ticketed flights. (Note for sales and travel from 27 April 2016 departing Honolulu to New Zealand or Australia 2 pieces per person (excluding infants) up to 23kg (50lbs) applies on Air New Zealand operated and ticketed flights). Excess baggage charges apply.
Standard Seat Select
Economy Flexible Fares (Y/B/M/H): Included Economy Flexible Fares (Q/V): Available for purchase
Cancellation
Refundable less USD $400 cancellation fee per adult and child, provided the cancellation is made prior to the original departure date. Infant fares are fully-refundable. The fare may be used as credit toward another Air New Zealand fare provided the cancellation is made prior to the original departure date.
Baggage Allowance
2 pieces per person (excluding infants) - up to 23kg (50lbs) each on Air New Zealand operated and ticketed flights. (Note for sales and travel from 27 April 2016 departing Honolulu to New Zealand or Australia 2 pieces per person (excluding infants) up to 23kg (50lbs) applies on Air New Zealand operated and ticketed flights). Excess baggage charges apply..
