
Do you need the box to make a return at Zappos?
Zappos says you do, but from personal experience, you DO NOT always need the box or original packaging to make a return. This doesn’t mean to throw the shoe box away the second you get it. It’s always smart to hold on to it until you know for sure the shoes are keepers as the return will be much easier.
What is Zappos'return policy for running shoes?
This guarantee lets you buy a pair of running shoes, run in them for 30 days, and return them for any reason. What Happens If I Lost My Packing Slip? No worries, just login to your Zappos account and follow the return instructions. Does Zappos Track My Return History? You can pretty much guarantee it.
Can you return shoes that have been worn?
Most stores will allow you to return worn shoes, as long as it’s done so within a specific timeframe and there are no signs of visible damage. Some stores, usually small and independent ones, may refuse the return of any worn shoes, regardless of their condition. Although that’s the short answer, there’s more to it.
What is Amazon’s return policy on shoes?
The return policy for Amazon’s shoes may be found in the Clothing and Accessories section of their website. Returned shoes must be in good condition and in their original packaging to be eligible for a return. Since The Drop collections are manufactured to order, customers may be responsible for shipping costs if they purchase them.
Can I return Zappos after wearing?
Shoes purchased and worn during the Program must be returned within 30 days of the purchase date in accordance with the return instructions received by the purchaser via email after the purchase date. Unworn Shoes remain subject to Zappos' standard return policy.
Can I return a shoe I wore once?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Can you return worn shoes to Zappos Reddit?
Technically, NO, they must be in “new” condition and this serves as the 1 major policy “exclusion”. They suggest you wear them indoors for an extended period of time to determine how they fit and if you want to keep them.
What is Zappos return policy?
If you are not 100% satisfied with your purchase from Zappos you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
How do you tell if a shoe has been worn?
Take your shoes off your feet and set them side by side on a level surface. Get down so your eyes are level with the surface and check to see if there's a visible slant to the soles at the heels. If there is, you've got a worn out pair of shoes on your hands.
How do you wash worn shoes for return?
0:403:32How To Clean Shoe Bottoms Easily-Get Rid Of Dirt And YellowingYouTubeStart of suggested clipEnd of suggested clipWater. Okay then what you're going to do is pick a spot on your uh bottom of your shoe that you wantMoreWater. Okay then what you're going to do is pick a spot on your uh bottom of your shoe that you want to clean up and just scrub with that soapy water now check out the coloration.
Are Zappos returns easy?
Zappos offers a number of easy return options, including printer-free returns to UPS, UPS Pickups and more (subject to availability). Learn about all Return Options here. Click here to start your easy self-service return. If you have received defective, damaged or incorrect merchandise, please contact us.
Is Zappos owned by Amazon?
In 2009, Zappos was bought by Amazon (whose founder and CEO, Jeff Bezos, owns The Washington Post) for $1.2 billion.
What is Zappos rapid return?
If you chose the “Rapid Refund" option, we'll issue your refund in approximately 24 hours of first scan by UPS at drop-off or pick-up. If we don't receive the item(s) you chose to return, we may charge your credit card for those items.
Can I return Zappos shoes without box?
Zappos Returns Policy Overview Zappos allows customers to return items that have been purchased through site up to 365 days after they have been delivered. Products must be returned in the original shoe box and/or packaging and they must also be in the state that they were received in.
Can you do an exchange on Zappos?
Yes, you have the option to exchange an eligible item instead of returning it for a refund. You may be able to process a self-service exchange in your Zappos.com account—you will see this option in your account if an item is eligible to exchange via self-service.
Does Zappos have a restocking fee?
Zappos return policies Zappos returns are always free. When it comes time to return a purchase, log into your Zappos and print out the pre-paid label. You can also opt to have Zappos email you the label if that's easier. Once printed, tape the label onto the box, drop it off at your local UPS and send it back.
Can I return shoes if I wore them once Nike?
Can I Return Shoes That I've Worn? YES. As a matter of fact, Nike encourages you to take your shoes for a “trial run” and if you're not completely satisfied they'll give you a FULL refund. This applies to ALL items, not just shoes.
Can you return shoes after wearing them once Adidas?
What is your return & exchange policy? You have the right to return one or several products for a refund within 14 days after receiving your order. The product should be in the same condition as when it was received. The product shall also be in their original containers with labels intact and protective stickers.
Can I return worn Converse?
Converse Footwear and Apparel purchased on Converse.com You may return, for any reason, within 30 days of receipt any unworn, unwashed product with the original packaging and invoice.
Can worn shoes be returned to DSW?
Can I return worn shoes to DSW? Nope, DSW doesn't accept used or worn shoes as returns. If you're not sure about keeping the item, save the original packaging and don't wear it outside.
How long does it take to get a refund from Zappos?
If you are not 100% satisfied with your purchase from Zappos, you can return your qualifying item (s) for a full refund within 365 days of purchase – no catches or exceptions!
Where does Zappos ship?
Zappos ships anywhere in the United States, and to all US territories and military APO/FPO addresses.
Does Zappos accept returns?
Zappos' Unique Return Policy also includes a number of easy return options, including printer-free returns to UPS, UPS Pickups and more. Learn about all Return Options here.
Does Zappos offer free shipping?
Zappos always provides FREE standard shipping on ALL orders – no minimums or exclusions! Some customers may qualify for expedited shipping at no charge – check out our mobile app or Zappos VIP for details.
When did Amazon buy Zappos?
Updated October 12, 2020 by Kyle. Amazon bought Zappos back in 2009, but fortunately they didn’t also adopt Amazon’s less than liberal return policy. They kept their same “100% satisfaction guarantee” policy which had made them so successful up to that point. But like any store policy, there are nuisances and tricks to make it work best for you ...
What If I Wear New Shoes for a Week and They Hurt My Feet?
I was told by a chat rep that if you wear a new pair to work, and the fit sucks, to “let us know and we can look into it”.
Who Pays the Return Shipping Costs?
Not only will Zappos mail them to you for free, but they will ALSO pay all return shipping charges.
Do I Need the Original Box?
Zappos says you do, but from personal experience, you DO NOT always need the box or original packaging to make a return.
What About Running Shoes?
This is where their return policy has gained notoriety as many joggers have returned running shoes after many miles of use.
What Happens If I Lost My Packing Slip?
No worries, just login to your Zappos account and follow the return instructions.
How Long Does It Take to Process My Return?
Once Zappos receives your return and inspects it you can expect it to be processed within 72 hours.
Why is Zappos a return policy?
Retail returns are fairly predictable, especially for a company like Zappos, so this return policy is part of the marketing to get people to understand they have a long time to decide. Most people right after they buy feel they have made a mistake, and this simply gives them more time to feel protected.
How much does Zappos return?
Customers on average return 35% of the items they order from Online Shoes, Clothing, Free Shipping and Returns| Zappos.com Inc., a web-only retailer of footwear, apparel and other merchandise. But there’s a certain group that returns 50% of what they buy.
Where are Zappos shoes sent?
I've read that Zappos returned shoes are sent to their other company, the 6pm Outlet Store, in Kentucky (located on Zappos Drive) The returned shoes are discounted significantly, sold to the public with the buyer knowing that it's possible (probable) that they might have been worn. Some people are crazy about the outlet store.
What happens when you return shoes to the warehouse?
When a pair of shoes are returned to the warehouse an employee scans in the item and checks it over to ensure that it is undamaged. There may already be an alert on the account asking for an extra thorough check if a customer has complained that the item is damaged.
What happens if an item is in good condition?
If the item is in good condition, a refund is issued and the item is re-shelved and available for purchase.
When did Amazon buy Zappos?
While no source was given in this article, this statement very likely came from the original speculation about the return rate for Zappos after it was acquired by Amazon in 2009. That seemed to be the singularity point when such an unprecedented high return rate of 40% (while traditional brick-n-mortar apparel retailers averaged 9.96% in 2014 based on Shorr Study) was planted in many people’s minds.
What is the selling point of Zappos?
3) Customer Service: A major selling point for Zappos. You can talk to a real person on the phone for as many times as you need and even get some advice. Difficult to talk to a real person at Amazon but other than that they too try hard to please customers (and you can always email Jeff directly if truly unhappy!)
How long is Zappos' return policy?
Okay, there is a 365-day Zappos returns policy. That’s crazy. So when I ordered my new running shoes (the lovely Asics Nimbus 14), I figured Zappos was the way to go because of that policy.
Does Zappos have a promo code?
I mean, Zappos offers no sales, no promo codes, and no discounts. So why shop there? Supposedly, they have absolutely fantastic customer service. And after having a single experience, I have to say that Zappos returns and customer service are ultra awesome and worth every cent you spend with the company.

Free Shipping
- Zappos always provides FREE standard shipping on ALL orders—no minimums or exclusions! Some customers may qualify for expedited shipping at no charge—check out our mobile app or Zappos VIPfor details.
Shipping Destinations & Speeds
- Zappos ships anywhere in the United States, and to all US territories and military APO/FPO addresses. Just because shipping is free, doesn't mean it should take a long time. At check out, you will typically see multiple shipping options with estimated delivery dates, so you can pick the option that works best for you. Please note some items are ineligible for expedited shipping—su…
Free 365 Day Returns
- Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from Zappos, you can return your qualifying item(s) for a full refund within 365 days of purchase. Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; ret...
Exchanges
- You also have the option to exchange an eligible item instead of returning it for a refund. SELF-SERVICE EXCHANGES You may be able to process a self-service exchange in your Zappos.com account—you will see this option in your account if an item is eligible to exchange via self-service. For self-service exchanges, you may only exchange one (1) item at a time from an …