Knowledge Builders

how do i contact smart serve

by Amelie Sanford Published 3 years ago Updated 2 years ago
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Want to get in touch with the Smart Service team? Call us at 1-888-518-0818 or fill out the form below!

Does Smart Serve Canada expire?

Currently, your Smart Serve certificate does not expire. Recent changes to the liquor framework in Ontario will impact all existing Smart Serve certificate holders as of July 1, 2022.

How long does Smart Serve last in Ontario?

On November 9, 2021, the Alcohol and Gaming Commission of Ontario (AGCO) announced they are introducing a new 5-year Smart Serve recertification requirement, effective July 1, 2022. If you hold a certificate issued PRIOR to July 1, 2018, your certificate will expire on June 30, 2023.

How much does Smart Serve cost in Ontario?

The cost to attend Smart Serve Ontario ranges from $30 to $45 depending on the qualification, with a median cost of $40.

How old do you have to be to get your Smart Serve in Ontario?

18 years of age or olderYou can take the training course at any age. However, you must be 18 years of age or older to serve, sell, or handle alcohol in the province of Ontario.

Is Smart Serve free right now 2021?

July 16, 2021 Course is free. Adults with employment goals, maximum grade 12 and CLB level 6 or higher are eligible. Work in a warm and supportive online environment. Upon successful completion of the final test, you will receive a Smart Serve Certificate.

How often does Smart Serve need to be renewed?

All SMART Training certifications are valid for 5 years. To recertify or renew your training, we ask that you sign into the account you already have in our system. To do so: Go to http://smartprograms.aglc.ca.

Is Smart Serve free right now?

The period of free enrollment to the Smart Serve Responsible Alcohol Sales and Service Training Program has now ended. The period of free enrollment to the Smart Serve Responsible Alcohol Sales and Service Training Program has now ended.

What happens if you fail Smart Serve twice?

Any rules broken will result in a FAILED session and require you to re-purchase and complete the entire course again.

Can you serve alcohol in Ontario without Smart Serve?

Smart Serve is now required by anyone who serves or handles alcohol and managers and security staff in Ontario. Since the early 2000s, all staff, managers, licensees, and security must be certified and carry their Smart Serve cards while working.

Can a bar serve alcohol without food in Ontario?

Regulation 719 under the Liquor Licence Act has been altered to temporarily allow licensed bars and restaurants to sell beer, wine and spirits along with food. They cannot, however, sell alcohol without a food order.

Do you need Smart Serve to work at LCBO?

In Ontario, employees handling liquor must attend Smart Serve training, and employees at the LCBO or Beer Store receive training on how to check identification in order to ensure customers are complying with the province's legal drinking age.

How much is a Smart Serve certificate?

The Smart Serve course costs $44.95 and includes two (2) test attempts. If you are already certified, the course costs $29.95. This is the full course and includes two (2) test attempts.

Do I need to retake my Smart Serve? How do I get my eCertificate?

You do not need to re-purchase the training course. If you are already Smart Serve certified, you will have access to your eCertificate from your online account.

Where do I get my Smart Serve certificate (eCertificate)?

Login to your online account and click on the “My Results” tab. You will be able to view, save, download, or print a PDF version of your eCertificate.

How do you know that I am already certified?

Your certificate number is attached to an individual registration that includes your full legal name and date of birth.

I lost my card. How do I get a replacement?

As of October 25, 2021, we are no longer printing and mailing replacement cards. Please login to your online account to access your eCertificate, free of charge.

Recertification

Recent changes to the liquor framework in Ontario will impact all existing Smart Serve certificate holders as of July 1, 2022. Read more.

Step 1

Login to your online account (Don’t have an account? You will need to create one .)

Learn online – When, where, and how you want!

Individual training can be completed online 24/7. The training will prepare you to work in any environment where alcohol is sold, served, delivered, or sampled, in the province of Ontario. Get ready to learn with short videos, quizzes, text/audio, activities, and games before completing the Final Certification Test online.

Training Guidelines

The online program consists of multiple learning modules and chapters.

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1.Smart Serve - Resources FAQs

Url:https://smartservehelp.zendesk.com/hc/en-us

36 hours ago CONTACT CUSTOMER SERVICE. We are here to help you. Contact us directly: Phone: 416-695-8737. Toll-free: 1-877-620-6082. Monday to Friday. 8:30 a.m. – 4:30 p.m. (EST)

2.My Certificate - Smart Serve

Url:https://smartserve.ca/my-certificate/

24 hours ago  · How do I contact Smart Serve? TECHNICAL SUPPORT. Available 24/7. Phone: 416-695-8737. Toll Free: 1-877-620-6082. Email: info@ smartserve .ca. MAILING ADDRESS. Smart Serve Ontario. 5407 Eglinton Ave. W., Suite 105. Toronto, Ontario, Canada. M9C 5K6. OFFICE HOURS. Monday to Friday. 8:30 a.m. – 4:30 ...

3.Getting Started – Smart Serve - Resources FAQs

Url:https://smartservehelp.zendesk.com/hc/en-us/sections/360009822671-Getting-Started

34 hours ago Smart Serve - Resources FAQs. Categories. Getting Started. My Certificate eCertificate. My Online Account. Technical Requirements. Proctored Testing. Group / Corporate Training. My Rights and Responsibilities.

4.Recertification - Smart Serve

Url:https://smartserve.ca/recertification/

11 hours ago Contact - Smart Service Contact Want to get in touch with the Smart Service team? Call us at 1-888-518-0818 or fill out the form below! Contact Me! An asterisk (*) indicates a required field. 1 …

5.Getting Started – Smart Serve - Resources FAQs

Url:https://smartservehelp.zendesk.com/hc/en-us/categories/360003731812-Getting-Started

20 hours ago Recent changes to the liquor framework in Ontario will impact all existing Smart Serve certificate holders as of July 1, 2022. ... If you have any issues logging into your online account or registering, please contact us. I lost my card. How do I get a replacement? As of October 25, 2021, we are no longer printing and mailing replacement cards ...

6.Online Training - Smart Serve

Url:https://smartserve.ca/online-training/

22 hours ago Do I need to take all of the training to update for Retail Sales? How do I start my test? Can I start and stop my training during the 30 days? How do I register for an Individual account? Can I still do the training if I don't have a web camera? Can I just do the Final Test? My Work / School gave me a Token. How do I use it?

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