how do i contact the cfpb

CFPB Consumer Response Contact Information

• Online: consumerfinance.gov/complaint
• Telephone: Toll-Free Number: (855) 411-CFPB (2372) Español: (855) 411-CFPB (2372) TTY/TDD: (855) 729-CFPB (2372) Fax Number: (855) 237-2392
• Hours of Operation: 8 am-8 pm EST
• Mail: Consumer Financial Protection Bureau PO Box 2900 Clinton, Iowa 52733

Full Answer

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Does filing a complaint with the CFPB do anything?

Complaints can give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.

What does CFPB help with?

We protect consumers from unfair, deceptive, or abusive practices and take action against companies that break the law. We arm people with the information, steps, and tools that they need to make smart financial decisions.

When should I contact CFPB?

If you're a current or former employee of a company that you think has violated federal consumer financial laws, or if you're an industry insider who knows about such a company, submit a tip to our Office of Enforcement.

Does CFPB respond to consumer complaints?

Each week we send more than 10,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know. Most companies respond within 15 days.

What is a CFPB violation?

When a person or company violates a federal consumer financial protection law, the Bureau can bring an enforcement proceeding against them. If that person or company is found to have violated the law, it may have to pay a civil penalty, also known as a civil money penalty.

How do I file a claim with the CFPB?

The fastest way to get started is to go consumerfinance.gov/complaint. If you need help while you're online, you can chat with one of our team members on the site. You can also submit a complaint over the phone by calling us at (855) 411-CFPB (2372), toll free.

What is the main complaint monitored by the CFPB?

According to the CFPB report: Credit and consumer reporting complaints accounted for more than 58% of complaints received, followed by debt collection (15%), credit card (7%), checking or savings (6%), and mortgage complaints (5%).

How long does a CFPB investigation take?

The CFPB's rules require the CID recipient and the CFPB to meet and confer within 10 days on the terms of compliance with the CID, including appropriate limitations on the scope of the request, issues related to electronically stored information (“ESI”), issues related to privilege and confidential information, and a ...

Where can I complain about a company?

10 Effective Ways to Complain About a Company OnlineGo to the company website. ... Contact the Better Business Bureau. ... Contact the Federal Trade Commission (FTC). ... Check out the Ripoff Report. ... Email [email protected]. ... Try Yelp. ... Post on Planet Feedback. ... Google your attorney general.More items...

What happens if a company doesn't respond to a CFPB complaint?

Untimely response: If the company does not meet the 15-day deadline to respond to a complaint, the CFPB will mark it as “untimely.” Consumer feedback: Consumers can report their dissatisfaction with a company's response to the Bureau.

How long does it take to hear back from CFPB?

How long does it take to get hired at Consumer Financial Protection Bureau? The hiring process at Consumer Financial Protection Bureau takes an average of 45 days when considering 44 user submitted interviews across all job titles.

What companies does the CFPB regulate?

We have supervisory authority over banks, thrifts, and credit unions with assets over $10 billion, as well as their affiliates. In addition, we have supervisory authority over nonbank mortgage originators and servicers, payday lenders, and private student lenders of all sizes.

What laws does CFPB regulate?

The CFPB implements and enforces federal consumer financial laws to ensure that all consumers have access to markets for consumer financial products and services that are fair, transparent, and competitive.

What are some laws regulated by the CFPB?

Some of the laws the CFPB enforces include: Alternative Mortgage Transaction Parity Act of 1982 (12 U.S.C. 3801 et seq.); Consumer Financial Protection Act (Title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act) (12 U.S.C.

How has the CFPB impacted the industry?

There are several ways that the CFPB helps protect consumers' rights, by: Enforcing laws against unfair, abusive, deceptive or predatory acts by financial services companies—such as predatory lending, excessive fees, financial fraud or other illegal acts against consumers.

What does CFPB do in mortgages?

The CFPB's mortgage initiative is designed to help consumers understand their loan options, shop for the mortgage that's best for them, and avoid costly surprises at the closing table.

Which products and services can I complain about?

We currently accept complaints about: Checking and savings accounts Credit cards Credit repair services Credit reports and other personal consumer...

What can I do before submitting a complaint?

Have you tried reaching out to the company? Companies can usually answer questions unique to your situation and more specific to the products and s...

What’s most important for me to include in a complaint?

You generally can’t submit a second complaint about the same problem, so include this information to help the company respond to your complaint. Ke...

How does the CFPB share my complaint data?

We’ll share your complaint with the company so it can review and respond to the issues you’ve described. If we can’t send your complaint to the com...

Why are complaints important?

Complaints give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions.

What did Captain Jamison do when a servicemember couldn't get anywhere with his financial issue?

When a servicemember couldn't get anywhere with his financial issue, Captain Jamison helped him submit a complaint.

How long does it take for a financial company to respond to a complaint?

When you submit a complaint we work to get you a response—most companies respond to complaints within 15 days.

What is the CFPB?

We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

How long does it take for a CFPB to respond to a complaint?

The company then has 15 day to respond to the complaint. Once the company has responded or after the 15 days are up, whichever comes first, the CFPB publishes the complaint to their database, where anyone can view it.

What should you do when you're wronged by a financial institution?

What should you do when you’re wronged by a financial institution? How can you defend yourself against a bank or other lender? One of the first things that you should do is find out if the institution’s actions have had an effect on your credit score. If so, then you should try to repair your credit right away .

What is financial product?

The financial product (such as a car loan, mortgage, credit card, etc.) that the consumer had an issue with.

Do lenders play by the rules?

It goes further than that, though. Lenders and other financial entities don’t always play by the rules that have been set out for them, whether by Congress, the CFPB itself, or other consumer watchdogs. Sometimes, complaints submitted to the CFPB can serve as evidence, such as in the lawsuits against Navient, a student loan servicing company.

Does the CFPB accept whistleblowers?

The CFPB does accept information from employees or whistleblowers who work for a company that is engaged in nefarious acts. If submitted, this information is separate from the Consumer Complaint Database. Unlike complaints, information from whistleblowers will not be forwarded to companies. Employees are also protected from retaliation by their employers following the submission sensitive information to the CFPB.

Can the CFPB check for veracity?

Essentially, anyone who has had an issue with a financial services provider in the United States can submit a complaint. The CFPB will not check to determine the veracity of your complaints. However, they will check to the ensure that you are involved with the institution that you are complaining about.

Can a credit card company make a complaint?

However, sometimes a bank or credit card company can do something so egregious that you can’t just let it slide by in good conscious. In those cases, you may be desperate to have your voice heard and make sure that your bad experience isn’t in vain. If you’ve been mistreated by a financial institution or anyone offering services related to finance, then you can submit a complaint to the Consumer Financial Protection Bureau (CFPB).

What is the CFPB?

The CFPB implements and enforces federal consumer financial laws to ensure that all consumers have access to markets for consumer financial products and services that are fair, transparent, and competitive. The CFPB’s rulemaking process typically starts with research and is further informed by public input, including field hearings, ...

What is the Taskforce on Consumer Financial Law?

The Taskforce on Federal Consumer Financial Law will bring together external experts to examine ways to harmonize and modernize federal consumer financial laws.

What is the CFPB's rulemaking process?

The CFPB’s rulemaking process typically starts with research and is further informed by public input, including field hearings, consumer and industry roundtable s, advisory bodies, and in some cases, small business review panels. We carefully assess the benefits and costs of the regulations we are considering for consumers and financial institutions. Proposed rules are generally published to give industry, consumers, and other external stakeholders an opportunity to comment on their potential impact. Once a regulation is in place, we provide support and resources to help stakeholders understand and comply with the rule.

What is CFPB response?

The CFPB responds to petitions from interested persons for the issuance, amendment, or repeal of a CFPB rule, as required by the Administrative Procedure Act. Browse petitions for rulemaking.

Why do we work with community banks?

We work with community banks and credit unions to ensure consumers can choose among a variety of products, services, and financial relationships. We especially consider how our rules affect community banks and credit unions.

Why are proposed rules published?

Proposed rules are generally published to give industry, consumers, and other external stakeholders an opportunity to comment on their potential impact. Once a regulation is in place, we provide support and resources to help stakeholders understand and comply with the rule.

What is consumer-beneficial innovation?

Encouraging consumer-beneficial innovation is one of our key priorities. Our mission is to promote innovation, competition, and consumer access within financial services. We’ve created sandbox programs to encourage financial companies to experiment with better products and services for consumers.