Mediacom Complaint Procedures
- Iowa customers may request assistance from the Iowa Utilities Board (IUB) by calling 877-565-4450, emailing [email protected] or sending a letter to Customer Service, 1375 E. Court Avenue, RM 69, Des Moines, Iowa 50319-0069.
- Michigan customers may request assistance from the Michigan Public Service Commission (MPSC) by calling 1-800-292-9555 or visiting www.michigan.gov/mpsc.
Full Answer
What if I have a problem with my Mediacom Bill?
In the event you experience a problem with your bill or services, you can call Mediacom at 1-855-MEDIACOM, which is available 24 hours a day.
How to file a complaint with the FCC about the Internet?
Internet Complaints. File a Complaint. If you choose to file an informal complaint with the FCC about an Internet-related issue, we will share the information you provide, including your name and contact information, with the Federal Trade Commission (FTC). Your complaint may be used to investigate cases or in a legal proceeding.
What happens if I file a complaint about a telecom service?
If your complaint is about a telecom billing or service issue, we will serve your complaint on your provider. Your provider has 30 days to send you a response to your complaint. We encourage you to contact your provider to resolve your issue prior to filing a complaint.
Why do I need to file a complaint?
Your complaint may be used to investigate cases or in a legal proceeding. More information about how we use your data is available in our Privacy Statement. Before proceeding with your submission, please note that an informal consumer complaint should only be filed at the FCC if you have a specific issue with your provider.
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How to contact Mediacom about a complaint?
Mediacom Complaint Procedures. In the event you experience a problem with your bill or services, you can call Mediacom at 1-855-MEDIACOM, which is available 24 hours a day.
What happens if a dispute remains unresolved?
If your dispute remains unresolved (after contacting Mediacom first), local governments may designate individuals, councils, boards, committees, or commissions to assist in resolving complaints and ensure compliance with all laws and regulations.
Mediacom - Internet
I complained about choppy internet connection to them and they can not send a tech for almost 5 days. I did requested them that my kids school are online and their education is suffering. They are happy to charge us for week without service. Unfortunately this internet service is provided by my landlord so I can not switch internet provider.
Mediacom - Cable service
I have had an open work order since June 30 2021. Intermittent TV, phone + internet. After many partial patch-up jobs +numerous telephone calls to reset my Ip address. I went into the local office lobby+verbally complained. Then Media com Net Ops tech + HFC Manager came to my house at 7a.m.
Mediacom - Area wide intermittent internet outages
I am reaching out to any contact I have in hopes of resolution, could you please point me to a residential supervisor to help me escalate our outage issues. My address is 13 Hollows Ct, Le Claire, IA 52753. Phone number [protected] Mediacom Internet customer. Our neighborhood (Hollows Ct LeClaire, IA) and likely more residents along Highway 67 have been receiving intermittent Mediacom internet outages.
Mediacom - Mediacom early termination fees
I own a business which has had problems from day one with the internet going down on a daily basis and more recently phone calls dropping. I have had Mediacom out a half dozen times over the last three years with no resolution. The most recent service call they blamed our problems on our equipment inside the business.
Mediacom - Damaged Equipment by Tech that was not supposed to return to home
Tech that lied was reported & escalated to Corp Mediacom Cust Service. Corp Mediacom was told by me Tech never to return to my home. Tech came back for Svc call in different color truck.
Mediacom - Service
I placed a order for internet on the 26th of July and had an appointment the next day they told me that the line needed to be buried and connected to the pole and I am still wait for them to come...
Mediacom - EBB Credit, abuse by reps and service interruptions
Subject: Fwd: You Qualify for the Emergency Broadband Benefit! Mediacom says they are not able to verify my EBB credit when it has been approved and I have an ID # and should not have to reapply. I...
Where to file an informal consumer complaint?
Before proceeding with your submission, please note that an informal consumer complaint should only be filed at the FCC if you have a specific issue with your provider.
What does FCC do when you file a complaint?
If you choose to file an informal complaint with the FCC about an Internet-related issue, we may share the information you provide, including your name and contact information, with the Federal Trade Commission (FTC). Your complaint may be used to investigate cases or in a legal proceeding. More information about how we use your data is available in our Privacy Statement.
Is the Player a substitute for the screen reader?
The Player tool to listen to this site read aloud. The Player is not intended as a substitute for your screen reader.
Mediacom - Horrible service
I want to laugh and cry about Mediacom's cable service. I read an obvious Mediacom employee rebuttal who did nothing put bash the people who their company is supposed to service- So this is for that...
Mediacom - Email
If you do not mind signing in to your email account and finding out your entire history and contacts have disappeared, then by all means use Mediacom. If you are perhaps retired and dont mind sitting on the phone for hours a month trying to get your phone and internet repaired, definitley use Mediacom.
Mediacom - Scam charges
After having Cable through Mediacom, It was time for me to move out of my apartment. I called Mediacom to let them know I was going to be stopping my cable on August 31st. They took note of it and I...
Mediacom - Digital cable is awful
I am only writing this review here because Mediacom does not provide any opportunities for customer feedback on their website. Call them? I did and waited over 20 minutes for Customer Service to pick up. To try and get rid of me, they made a big deal about security because my wife set up the account.
Mediacom - Sick of mediacom
I am so sick of having to deal with mediacom. Everytime I call I get a different answer and a different price. Usually the person on the other end has no idea what they are talking about. I live in...
Mediacom - Very poor service
1. My phone service continuously cuts out. 2. The phone beeps as if another call is coming in, but when we switch over to check, there is no other call. This happens constantly during...
Mediacom - Terrible company
I first ordered the service before moving to the property I purchased and things only got much worse. When the problems began, I had a modem for their high speed Internet service, that would go out...
File a complaint
If your complaint is about a telecom billing or service issue, we will serve your complaint on your provider. Your provider has 30 days to send you a response to your complaint. We encourage you to contact your provider to resolve your issue prior to filing a complaint.
Share your experience
When you have issues concerning a provider or policy, let us know about it. By submitting your story you are NOT filing a consumer complaint. Your story won't be forwarded to your provider and you will not hear back from your provider or the FCC.
