File a Compliment or Complaint with HPD
- For general HPD Citizen Compliments, [email protected] Specific actions you observed and any outcomes related to the incident.
- Matters of Concern Regarding Service Delivery. ...
- Please complete the form and mail it to: 101 N. ...
Full Answer
What happens if I file a complaint with the HPD?
HPD will attempt to contact your building's managing agent to advise them that a complaint has been filed and that a violation may be issued if the condition is not corrected immediately. HPD will also attempt to call you back to see if the condition was corrected. If you indicate that the condition was corrected, HPD will close the complaint.
How do I file a complaint against the Honolulu Police Department?
If the complaint concerns individual or family matters that do not involve criminal law violations or HPD’s Standards of Conduct (e.g., the payment of debts, personal disputes) you should contact the Human Resources Division of the Honolulu Police Department at 808-723-3557.
How do I file a HUD complaint?
If you believe your rights have been violated, you can file a complaint by writing to HUD. Deceptive contractors: HUD insures loans to help people renovate and repair their homes through a program called Title 1. If you have problems with a contractor who is performing work for you under this program, find out how to report it to HUD.
How does the Department of Housing Preservation and Development (HPD) work?
The Department of Housing Preservation and Development (HPD) investigates maintenance complaints and tickets owners who break the law. HPD will attempt to contact your building's managing agent to advise them that a complaint has been filed and that a violation may be issued if the condition is not corrected immediately.
How to contact HPD about a violation?
If the violation condition is considered immediately hazardous, HPD will attempt to contact the managing agent to advise him/her that the condition must be corrected as soon as possible. HPD will also attempt to contact you to confirm whether the owner corrected the condition. If the owner does not correct the condition, HPD's Emergency Repair Program may repair certain conditions and bill the owner. Tenants can ask about the status of emergency repair work in their apartments by calling 212-863-5510. Note: this number is for status requests only for HPD-sponsored emergency repair work already in progress.
What to do if your code is not corrected?
If it was not corrected or HPD cannot reach you, a uniformed Code Enforcement inspector will be sent to inspect the reported condition. If English is not your primary language, let the Inspector know and they can call a translator to help. The owner/agent is not notified of the inspection date. Inspectors will also check for the following violations: smoke detectors, carbon monoxide detectors, lead-based paint (if there is a child under six), window guards (if there is a child under 11), double cylinder locks, and bars on the fire escape windows.
How to report an emergency in Houston?
Instead, you should call. Dial 9-1-1 to report an emergency. Dial 713.884.3131 to request non-emergency police service for locations within the city limits of Houston. If you live outside the jurisdiction of the Houston Police Department and have a problem or situation that requires police service, please contact your local law enforcement agency.
What is the number to call for emergency?
Dial 9-1-1 to report an emergency.
What is the phone number for 911?
For emergencies, call 9-1-1. For any other situation that requires the response of a police officer, call 713-884-3131.
What is the number to call for a car burglary?
An emergency exists. (In an emergency, dial 9-1-1.) If any type of force or break-in occurred (Contact 713-884-3131 to report burglary or burglary of a motor vehicle). If any injuries occurred. This form CANNOT be used to report a stolen vehicle (Contact 713-884-3131 to report auto theft).
Can you make a false police report?
Before continuing, you should be aware that it is a crime to make a false police report. You should also know that this form CAN ONLY be used to report a limited, specific set of crimes (as listed below *) and only under certain conditions. (We will be adding additional crime categories in the future).
What are the common complaints in a public area?
Common maintenance complaints in a public area of a residential building include: Unsanitary conditions, such as mold, sewage, or pests, including mice, bed bugs, or roaches. Water leaks, holes, cracks, or peeling paint on walls or ceilings.
How to report a problem in an apartment?
To report a problem in an apartment, you must provide your contact information. Some public area and building-wide complaints also require contact information. Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent.
What is the Department of Housing Preservation and Development?
The Department of Housing Preservation and Development (HPD) investigates a landlord complaint and tickets owners who break the law. Due to Coronavirus (COVID-19) health and safety concerns, Department of Housing Preservation and Development (HPD) staff will wear masks if inspection is required/attempted.
What are the issues with plumbing?
Sinks, bathtubs, showers, toilets, or other plumbing fixtures that are broken or defective. Safety issues, such as broken or blocked fire escapes, or broken or missing smoke alarms, carbon monoxide detectors, or window guards. Report a maintenance problem in an apartment.
What are the common complaints about apartment maintenance?
Common apartment maintenance complaints include: Unsanitary conditions, such as mold, sewage, or pests, including mice, bed bugs, or roaches. Water leaks, holes, cracks, or peeling paint on walls or ceilings. Doors and locks that are broken or missing.
Do you have to wear a mask during a HPD inspection?
Due to Coronavirus (COVID-19) health and safety concerns, Department of Housing Preservation and Development (HPD) staff will wear masks if inspection is required/attempted. Tenants are also asked to wear masks during any inspection.
What to do if you have a criminal complaint?
If the complaint is criminal in nature, you may call 911 and have a police officer sent to your location. The officer will initiate the complaint for you and forward it to the Criminal Investigation Section of the Professional Standards Office.
What is the phone number for the Honolulu Police Department?
If the complaint concerns individual or family matters that do not involve criminal law violations or HPD’s Standards of Conduct (e.g., the payment of debts, personal disputes) you should contact the Human Resources Division of the Honolulu Police Department at 808-723-3557.
What does HPD do when a complaint is filed?
HPD will attempt to contact your building's managing agent to advise them that a complaint has been filed and that a violation may be issued if the condition is not corrected immediately. HPD will also attempt to call you back to see if the condition was corrected. If you indicate that the condition was corrected, HPD will close the complaint.
What to do if HPD cannot reach you?
Inspections. If it was not corrected or HPD cannot reach you, a uniformed Code Enforcement inspector will be sent to inspect the reported condition. If English is not your primary language, let the Inspector know and they can call a translator to help. The owner/agent is not notified of the inspection date.
What to do if landlord doesn't fix apartment?
Housing Court. If you made a complaint and your landlord didn't fix the problem, you can take legal action in Housing Court. Document all contact with your landlord and HPD about the conditions in your apartment so you can use it in court.
What is the Department of Housing Preservation and Development?
The Department of Housing Preservation and Development (HPD) investigates maintenance complaints and tickets owners who break the law. Due to Coronavirus (COVID-19) health and safety concerns, Department of Housing Preservation and Development (HPD) staff will wear masks if inspection is required/attempted.
Can you report a dirty elevator?
Not inspected. Installed without a permit. Residential tenants can also report a dirty elevator within their rental building.
Can you complain about a broken elevator?
You can make a complaint about a maintenance problem inside a residential building elevator, including: Dirty or unsanitary conditions. Broken glass or mirrors. Broken light fixtures. Before filing a complaint, you should try to resolve the issue with your landlord, managing agent, or superintendent. If you live in a co-op or condo, you should ...
Do you have to wear a mask during a HPD inspection?
Due to Coronavirus (COVID-19) health and safety concerns, Department of Housing Preservation and Development (HPD) staff will wear masks if inspection is required/attempted. Tenants are also asked to wear masks during any inspection.
Who to report HUD fraud?
Fraud, waste, and abuse: If you are aware of fraud, waste, and abuse in HUD programs and operations, report it to HUD's Inspector General Hotline!
What is HUD discrimination?
HUD handles complaints in several categories: Housing discrimination: Federal law prohibits housing discrimination based on your race, color, national origin, religion, sex, family status, or disability. If you have been trying to buy or rent a home or apartment and you believe your rights have been violated, you can file a fair housing complaint.
