Ember Mug: How to Re-Pair my Ember?
- Step 1: Toggle Bluetooth. Turn the bluetooth OFF on your mobile device from the bluetooth settings. After doing so, please allow at least 30 seconds ...
- Step 2: Perform a Factory Reset on your Ember. The factory reset will remove all possible corrupt data that is preventing bluetooth connection.
- Step 3: Remove from Bluetooth Settings. The “Ember Mug” will still be visible in your bluetooth settings after a reset is performed.
- Step 4: Pair your Ember. Once all of these steps are done, please proceed with pairing your mug and the problem will be fixed.
How do I Reset my Ember mug to default settings?
To do this, press and hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red. After the red light is seen, please release the power button and allow the mug to pulse back to white. The “Ember Mug” will still be visible in your bluetooth settings after a reset is performed.
How to fix an ember mug that is not heating?
This blog post explains 10 ways to fix an ember mug that is not heating. 1 1. Make Sure It’s Got Battery or Connected To Power 2 2. Is Your Charger Broken? 3 3. Make Sure Liquid Isn’t Too Cold 4 4. Use The App To Manually Activate It 5 5. Move The Mug Around 6 6. Soft Reset The Ember Mug 7 7. Leave It To Cool Down 8 8. Hard Reset Your Ember Mug
What happens when I Reset my Ember?
Please note, a reset will disconnect the Ember if it was previously paired to your mobile device. After a red light reset is done, you will have to forget the "Ember Ceramic Mug" from the Bluetooth settings on your mobile device in order to re-pair it.
How do I perform a factory reset on my mug?
The factory reset will remove all possible corrupt data that is preventing bluetooth connection. To do this, press and hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red. After the red light is seen, please release the power button and allow the mug to pulse back to white.
Why does Ember Mug say reset cap?
If you are experiencing difficulties with your Ember, a reset can bring the Ember back to its factory settings. Typically, this will recalibrate any data that may be causing the issue. To reset the Travel Mug, please press a paperclip in the pinhole on the bottom of the mug for about 10 seconds.
Why is my Ember not working?
If you are using an Android device, please start by clearing the cache and app data. Turn the Bluetooth OFF on your mobile device from the bluetooth settings. After doing so, please allow at least 30 seconds in the OFF state before proceeding to turn ON the bluetooth connectivity.
What does the red light mean on my Ember Mug?
SOLID RED - Ember has low battery and will be unable to maintain the set temperature. PULSING WHITE - Once hot liquids are poured in the Ember, the Ember will pulse white as it works to reach your set temperature. SOLID WHITE - Target temperature has been reached and the beverage is ready to be enjoyed!
Can you overcharge Ember Mug?
Is the Ember Safe to Charge Overnight? The Ember is 100% safe to keep on the charger when you are not using it. When the battery is fully charged the charging is shut off automatically so no battery damage will occur.
How do I get Ember mugs in pairing mode?
On your Ember mug, press and hold the power button on the base for 6-8 seconds until a blinking blue light appears. The blinking blue light is indicating that it is in pair mode, then click "Next". (If you don't see a blue light, make sure the mug is fully charged before trying to pair!)
How do I get Ember to work?
3:179:44Ember Smart Mug 2 After One Month | How to Setup and Use - YouTubeYouTubeStart of suggested clipEnd of suggested clipClick let's get started then select amber mug. Hit next press and hold the power button on theMoreClick let's get started then select amber mug. Hit next press and hold the power button on the bottom of the mug for six to eight seconds. Until a blinking blue light appears.
Why won't my Ember Mug heat up?
If you are experiencing difficulties with your Ember, a reset can bring the Ember back to its factory settings. Typically, this will recalibrate any data that may be causing the issue. To reset the Ember, press and hold the power button on the bottom of the mug for about 15 seconds.
Should I leave my Ember Mug on the charger?
The Ember Mug and Ember Mug² are both 100% safe to keep on the charger when not in use. When the battery is fully charged, the charging is shut off automatically, so no battery damage will occur.
Why is my Ember Mug not pairing?
Turn the bluetooth OFF on your mobile device from the bluetooth settings. After doing so, please allow at least 30 seconds in the OFF state before proceeding to turn ON the bluetooth connectivity. The factory reset will remove all possible corrupt data that is preventing bluetooth connection.
Will Ember heat up cold coffee?
The mug was built with the intention of pouring in freshly brewed coffee, hot tea, or hot liquids in general. This is how we always recommend using your Ember mug. With that said, it is possible to heat from a cold temperature, or room temperature.
Can you use the Ember Mug without the app?
Yes, the Ember Mug and Ember Mug² will be fully functional without a mobile device. In this case, it will maintain a default temperature of 135°F. Once hot liquids are added, the Ember will pulse white as it works to reach the set temperature.
How long should Ember Mug stay hot?
It really depends on the temperate at which you want your hot beverage to stay within the Ember Mug. I have mine set at 60°C (140°F) and a fully charged mug will hold that for 20-25 minutes. Dropping the temperature to 50°C (122°F) pushes the hold time out into the 40-50 minute range.
How to turn a mug white?
To do this, press and hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red . After the red light is seen, please release the power button and allow the mug to pulse back to white.
How to connect a Bluetooth mug to a new device?
1. Go to settings. 2. Click on Bluetooth. 3. Click on the Ember Mug information button. 4. Forget this device. There are many times, having multiple bluetooth connections or previous connection attempts can affect how a new device connects.
How long does it take to turn off Bluetooth?
Turn the bluetooth OFF on your mobile device from the bluetooth settings. After doing so, please allow at least 30 seconds in the OFF state before proceeding to turn ON the bluetooth connectivity.
Do you have to deliver a product to the address specified by ember?
You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.
2. Is Your Charger Broken?
A faulty charger could be causing the problem. If you’re using a wall adapter, check to see if it works with another appliance like a phone. If it does, then the problem is with the wall adapter. If it doesn’t, then the problem is likely with the charger itself. 4. Can You Turn On The Mug With No Problem? 5. Do Other Mugs Work?
4. Use The App To Manually Activate It
If you have a smartphone, download the app "My Coffee Maker" iOS or "Coffee Makers" Android. Both apps allow you to manually activate your coffee maker. Simply open the app, select your model, enter the serial number, and press start. 5. Clean Your Filter Answer: Most coffee makers have filters built right into the top of the machine.
5. Move The Mug Around
Most coffee mugs fit snugly into the carafe of a coffee maker. However, if yours doesn’t, try moving it around until it fits properly. This helps prevent spills from getting into the carafe. 6. Check For Leaks Answer: Look for leaks under the bottom of the carafe where the water enters the machine.
6. Soft Reset The Ember Mug
If you’ve tried everything else and still can’t get your mug to brew correctly, soft reset the machine. To do this, remove the top plate the part that holds the filter and place it back on the machine. Then press and hold down the button labeled "Reset" for about 10 seconds. 7.
7. Leave It To Cool Down
After brewing coffee, let the mug cool down completely before placing it in the fridge. This will help prevent condensation from forming on the surface of the mug. 8. Keep It In A Dry Place Answer: Store your mug in a dry area where it won’t collect dust.
8. Hard Reset Your Ember Mug
If you’re having issues with your mug, try hard resetting it. To hard reset your mug, remove the top piece of plastic the part that holds the handle and press firmly on the bottom of the mug until it clicks into place. Then, turn the mug upside down and tap gently on the table or countertop. 9.
10. Contact Ember Directly
Contact Ember directly at 1-800-827-4278. 11. Make Sure To Turn Off Coffee Maker After Use Answer: Turn off the coffee maker after each use.
Turn Off Ember Mug
Press and hold the power button for three seconds. The LED will dim to an off state. When you pick up the mug, no white light should turn on. If it does, try to power off again. To turn your mug on again, just press the power button located at the bottom.
Pair With Phone
Pairing your mug with your phone is not required, but is needed if you want to be able to do certain things. For example, you need to pair in order to customize the temperature from the default 135 degrees Fahrenheit, view battery life and update the firmware. Follow these steps to pair:
Charge Ember Mug
Plug the charging base into the wall and place the mug on top. It takes approximately two hours to charge a mug with a fully empty battery. The LED will turn green when charging is complete. It is completely fine to leave the mug on the base after it has finished charging.
Wash and Clean Ember Mug
The only way to wash your mug is by hand. It is not dishwasher safe. Use a soft sponge or brush and warm, soapy water to clean your mug after every use. Never use metal or an abrasive cleaner to wash your mug; those will damage the inner coating.
Reset
To reset your mug, press the power button for eight to ten seconds. It will start to blink a yellow green color to indicate that reseting is in process.
