How to: Reset Security Question in OKTA?
- Sign into your OKTA account
- Click User icon to access Settings
How do I Reset my Password with Okta MFA?
The user has the option to receive either an email or an SMS message containing a password reset code. With both options, the user still has to answer a security question to verify identity before they are allowed to reset their password. This security question and answer is created when users enroll in Okta MFA.
What do I do if a user has forgotten their password?
If the user has forgotten the answer to their security question, they will need to contact an Okta admin to have the password reset. You can reset the password by pulling up the user's profile in the Okta admin console and click the "Reset Password" button.
How do I reset the security question for MFA and self-service recovery?
Resetting the security question for MFA will not reset the security question for self-service recovery. There is no option for an admin to reset the security question for self-service recovery. If the user has forgotten the answer to their security question, they will need to contact an Okta admin to have the password reset.
What is the answer to a security question?
The answer to a security question must be at least four characters long; however, a longer length can be specified for recovery flows in a Group Password Policy. The answer to a security question cannot be the user's password or user name. The answer to the security question cannot be included in the question.
How do I set up a security question on Okta?
Add Security Question as an authenticatorIn the Admin Console, go to Security >Authenticators.On the Setup tab, click Add Authenticator.Click Add on the Security Question tile.Select the scenarios when end users can use Security Question authenticator: Authentication and password reset. ... Click Add.
How do I reset Okta?
Click the user whose multifactor authentication you want to reset. Click More Actions > Reset Multifactor. Select the factors you want to reset and then click either Reset Selected Factors or Reset All. A confirmation prompt appears.
How do I reset my Okta admin password?
Reset your Okta passwordFrom the Okta Home page, click your name and then click Settings.Go to Change Password and click Edit Profile. ... Enter your current and new password.Click the Change Password button to confirm the change.
How do I recover my Okta account?
In the Admin Console, go to Security > Authenticators, and click Actions > Edit in the Password row. Click the pencil icon for the rule you want to examine: The Email and Okta Verify options are enabled for Recovery in the Users can initiate recovery with section.
How do I redo Okta verification?
In this section, find and click the Reset button next to the Okta Verify mobile app. A warning message will appear to alert you that you will be reconfiguring your multifactor authentication. Click yes to proceed and select the new mobile device operating system you are using (iPhone or Android).
How do I reset my multi factor authentication?
Use the DashboardGo to Dashboard > Users Management > Users.Click on the user whose MFA you want to reset.Click on the Actions button on the top right of the screen.Select Reset Multi-factor from the dropdown. ... Click Yes, reset it to reset the user's MFA.
How do I unlock my Okta admin account?
Unlock a user account that has been locked due to exceeding the password entry limitation, or other reasons.In the Admin Console, go to Directory > People.In the left menu, select Locked Out.Click a user name in the Person & Username column.Click More Actions, and then click Unlock Account.
How can you reset your Okta password select all that apply?
Reset an individual user passwordIn the Admin Console, go to Directory > People.Click Reset Passwords.Optional. Filter the list by selecting Locked out, Expired token, or All.Select a user and click Reset Password.Click Reset Passwords in the Reset Password dialog box.
How do I get my Okta verification code?
In the Setup tab, go to Okta Verify and click Actions > Edit. In the Verification options section, choose the authentication methods that appear to end users when they authenticate. Users verify their identity by entering a six-digit code generated by Okta Verify when they're attempting to authenticate.
How do I contact Okta Support?
Visit the Okta Help Center. Ask the community. Contact support by calling one of the following numbers: US — 1-800-219-0964.
How do I get Okta QR code again?
Task 1. In a browser, get a new enrollment QR code for Okta Verify.From a browser, sign in to your organization's Okta End-User Dashboard. ... Click the arrow next to your name and go to Settings.If the Edit Profile button appears, click it and enter your password if prompted.Get a new QR code.
How do I log into Okta on my new phone?
If you are able to log into Okta using a different factor:Click your Name on the dashboard.Select Settings.Scroll to Extra Verification.Select Remove.Follow the enrollment process to enroll the new device (or to re-enroll a device restored from backup)
How do you unlock Okta?
Unlock a user account that has been locked due to exceeding the password entry limitation, or other reasons.In the Admin Console, go to Directory > People.In the left menu, select Locked Out.Click a user name in the Person & Username column.Click More Actions, and then click Unlock Account.
What is a security question authenticator?
The security question authenticator prompts end users to enter a correct response to a question that they've selected from a list of possible questions.
How to disable authenticators in MFA?
In the Security Question row on the Authenticators Setup page, click Actions > Delete.
Can you use an authenticator for both authentication and recovery?
You can configure this authenticator to be used only for account recovery, or for both authentication and account recovery. If you select the recovery option, authentication is never requested during sign-on policy evaluation.
What makes a good security question?
Security questions must have the following characteristics if they’re to positively contribute to secure authentication:
What are some better alternatives to security questions?
If you’d prefer to move on from security questions altogether, there are a breadth of other measures available, each with varying levels of assurance:
What is security question?
Security questions are a common method of identity authentication —one you’ve probably encountered before. When creating an account or signing up for a service online, users will confidentially share the answers to secret questions with a provider. Typically, these security questions and answers are used for self-service password recovery—inputting ...
What is a user defined question?
User-defined questions let users choose a question from a set list that they would like to provide an answer to. While it’s easy for developers to implement these questions as part of the account creation process, they’re only effective if the user chooses a strong answer that’s hard to discover.
Why do you ask multiple security questions?
Set multiple security questions: Asking users multiple questions at the same time can improve the assurance level of security questions, especially if the answers are varied and require an attacker to obtain more obscure information. Mixing user- and system-defined questions is a potential approach to this. Either way, when a user is asked a question out of a selection, don’t allow them to choose another question until they’ve answered it correctly. This minimizes the chance of attackers being able to guess or obtain the answers they need to access accounts.
What is the best way to avoid answering questions that are only guaranteed in the moment?
Consistency: The answer to the question can’t change over time. It’s best to avoid answers that are only guaranteed in the moment, like favorites and opinions—instead, think about historical facts or permanent pieces of information. Simplicity: The answer should be precise, clear to the user, and easy to give.
How to use fake security answers?
Use fake answers: Instead of responding with meaningful information that others can find out, use a false answer that others can’t verify, ideally with a random string of characters. In that sense, treat security answers like passwords—the more obscure, the better.
What is Okta cloud?
Okta helps organizations combine SSO, Universal Directory, and MFA solutions to unify identity and access management while applying strong authentication policies. These solutions enable secure, automated processes to help customers scale, increase productivity, and provide great user experiences.
Why is it important to allow users to reset their own passwords?
Allowing users to reset their own forgotten passwords has tangible benefits for all concerned: end users spend less time locked out of their accounts, and IT teams can re-allocate the time and resources previously spent resetting passwords.
Why do organizations need to reset passwords?
While a password reset process may appear simple on the surface, organizations must strike a balance between managing user frustrations, allocating IT resources, and ensuring security standards are met. Recognizing these needs, many organizations have turned to self-service password reset solutions. By opting for an automated, yet secure process, organizations are able to maintain productivity levels for users while reducing burden on IT staff.
Can automation help with security?
Automating this process can help, but organizations need to ensure they are not introducing additional security risks. For example, sending out a password reset link through email. Anyone with access to that link, e.g., an attacker who’s compromised the user’s email account, can reset the password, gaining easy access to corporate resources. Even without automation, social engineering and phishing can compromise security as well.
Does Okta have a password reset?
Okta’s self-service password reset process is a single, elegant solution that supports multiple environments. Whether an organization has on-premises apps, cloud apps, or a mix of the two, Okta’s solution supports them all. It also supports multiple Active Directory domains and forests, so users only have to reset their password one time to have those changes reflected across all systems.
