Here’s a step-by-step guide for what you can expect from the claim process:
- Call Purple at 1-888-848-8456 (or reach out to the Purple customer care team at www.purple.com).
- Share your information with the customer care representative, including your name, contact info, and proof of purchase.
- Describe and demonstrate the defect. ...
- Wait for your claim to be approved or denied.
- Pay for shipping for your replacement mattress.
Full Answer
How long do I have to return my Purple® mattress?
You have 100 calendar days from the date of delivery to return your Purple® mattress. Because it can take some time for your body to adjust to better support, we require sleeping on the mattress for a minimum of 21 days. For tips on how to make your sleep experience better, please contact us or check out our blog.
How many nights can I spend on the Purple® mattress?
We're pretty cool like that. Keep in mind, we ask all Purple customers to spend up to 21-nights on the Purple® Mattress before starting a return or exchange. This time will allow your body to adjust to the amazing support Purple has to offer!
How do I return or exchange my mattress?
To be eligible for a return, the mattress must be clean and undamaged. We will refund the full product price of the mattress less the value of any discount, interest accrued, and shipping charges. To start a return (or for helpful hints), call Customer Care at 1-888-848-2305.
What is the purple™ sheets return policy?
If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery. To be eligible for a return, your Purple ™ Sheets, Purple ™ Mattress Protector, Purple ® Blanket, or Purple ™ Duvet must be clean and undamaged.
Is it easy to return Purple mattress?
To be eligible for a return, the mattress must be clean and undamaged. We will refund the full product price of the mattress less the value of any discount, interest accrued, and shipping charges. To start a return (or for helpful hints), call Customer Care at 1-888-848-2305.
How long do you have to return Purple mattress?
You can return Purple mattresses from all mattress lines—Basic, Hybrid, and Hybrid Premier—within 100 calendar days from the date of the purchase. The company suggests a trial of at least 21 days so that your body has enough time to adjust to the mattress.
What happens to Purple mattresses that are returned?
Great question! We will have a local haul-away service come pick up the returned mattress. They will clean and refurbish the mattress, and donate a portion of the proceeds to charity!
Can you return a mattress if you don't like it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.
What are the cons of a Purple mattress?
Purple consThe polymer grid takes getting used to, according to many reviewers. ... Premium models are pricey.Purple mattresses, especially the larger sizes, are heavy.You may need to buy new sheets to fit. ... Purple's mattress cover is not washable. ... You may want to buy a mattress protector to go over the mattress cover.More items...•
Is Purple mattress return free?
All Purple Mattress purchases come with a 100-night trial! If you decide that your Purple Mattress isn't a perfect fit for you, we'll have it picked up and issue you a 100% refund.
Does Purple mattress sag over time?
All mattresses will eventually sag, which can affect how well you sleep. But Purple's mattresses may begin to sag faster than expected, especially for heavier sleepers.
What happens to mattresses that are returned after a trial period?
Many companies that offer free mattress trials allow customers to donate the mattress if they're not satisfied with their purchase. In other situations, the mattress is thrown away or recycled. Alternatively, some companies might repackage and resell the mattress for a discounted price.
Are Purple mattresses Flippable?
The Layla mattress is a flippable mattress, while the Purple is a traditional non-flippable bed-in-a-box. However, the Purple features hyper-elastic polymer and a Smart Comfort Grid, innovations meant to improve its adaptability without the need to flip anything!
What is a good reason to return a mattress?
Comfort Issues According to user data, the number one reason for returning a mattress is that it feels too firm. Another top reason is that it feels too soft.
How do you send a mattress back?
You'll need to contact the company you bought the mattress from when you decide to return it. Online mattress companies don't expect their customers to actually ship the mattress back to them. They're not trying to pull a bait-and-switch, though.
Do mattress in a box go back in the box?
Once you have unpacked your bed in a box mattress, you cannot put it back in the box it came in. Bed in a box mattresses are first compressed with a large machine and then rolled just to fit. Once you have unrolled and unpacked the mattress, it will not fit back into the box.
Does Purple have a restocking fee?
Sales on special-order items that we don't normally stock are considered final but can sometimes be exchanged with a 20% restocking fee.
Does Purple have a guarantee?
Purple warrants this new product to be free from defects in material and workmanship (i.e., manufacturing defects only) under normal and proper use and care for a period of one (1) year. This warranty extends from the original purchase date of the original product purchased.
Are Purple mattresses Flippable?
The Layla mattress is a flippable mattress, while the Purple is a traditional non-flippable bed-in-a-box. However, the Purple features hyper-elastic polymer and a Smart Comfort Grid, innovations meant to improve its adaptability without the need to flip anything!
How long does it take for a Purple mattress to fully expand?
2 nightsIs a Purple mattress ready to go on the first night? In short, yes. As with any mattress that has been rolled and sealed, it could take up to 2 nights for the mattress to fully “inflate,” so allow for this before making your judgments on how it feels.
Is it hard to return a Purple Mattress?
The mattress can be returned for any reason at all with Purple. Purple would refund you the amount you paid for your mattress if you bought it at a...
What happens if I don't like my Purple Mattress?
If you don’t like your mattress, then it is simple you can easily return it to the Purple within 100 days of your purchase. The return policy of th...
Can Purple Mattresses be Recycled?
You can donate your mattresses to your local city office or have them recycled if it is possible. See what mattress disposal options are available...
How Firm Is A Purple Mattress
The Purple Mattressâ several inches of hyper-elastic gridding is supported with a layer of polyfoam. This gives it a medium-level firmness. The combination of these materials gives average-sized sleepers, side sleepers, and back sleepers the ideal spine support.
Can You Sleep On A Purple Mattress Right Away
Purple Mattresses can be used right after they fully inflate â which is usually on the first night! Once youâve unwrapped and unrolled your Purple Mattress and set it on the bed frame, allow it to come into its full size. While you can use it right after it feels soft and comfortable, itâs highly recommended that you leave it alone for a while.
Are Purple Mattresses Good
Our answer is absolutely, but for the right kinds of people. Its completely unique and is a great option for those that are interested in trying something new. Its also incredibly breathable, making it ideal for those who sleep hot.
How Do I Replace My Purple Mattress
If there are any defects in your Purple mattress, it might be covered under Purples limited 10-year warranty. To replace your Purple mattress, contact customer service. The warranty only covers certain defects. Heres what Purples warranty covers:
Should I Order From Amazoncom Or Purplecom
My husband wanted this mattress two months ago when I started doing the research on it so I needed to get it fast. I quickly discovered that there were two ways I could get this mattress.
Purple Mattress Review: Our Verdict
You weigh less than 230 pounds and sleep on your back or side, or a combination of those two positions
Purple Mattress 100 Night Guarantee Return Is A Starting To Become A Headache
So I got a purple mattress. Didn’t like it. Was way too soft. Slept on it for 2 months with aches and pains until enough was enough. I cashed in on the 100 night guarantee. Initially the support staff was friendly and quick to respond.
