How do I return a ThredUp box?
- Pack the item you want to return.
- Place the shipping label on the box.
- Drop off your parcel at FedEx or USPS.
Full Answer
How do I get a refund from Thredup?
thredUP has three different refund options available: thredUP credit: We'll give you a free return shipping label and your refund will be in non-cashoutable thredUP credits Original form of payment with shipping fee: We'll give you a return shipping label for a fee of $8.99 and you'll receive your refund to your original form of payment.
How does the free return option work on thredUP?
If the free return option is selected, you will be refunded with thredUP store credit. Returns refunded to thredUP credits cannot be changed to the original method of payment after the return has processed.
Does Thredup offer return shipping labels for international orders?
Only customers shipping to the 48 contiguous US states will have access to the pre-paid, pre-addressed shipping return label Refunds will be issued back to your original form of payment. thredUP does not offer return shipping labels for orders shipped outside the contiguous 48 United States at this time.
How do I get a refund for my return?
Select your preferred refund method Your return papers will generate on your returns page and will be downloadable for you to print. Once your return has been received and processed you will see a refund issued to your selected refund. If you've received an item not as described, please follow these instructions.
How do you return to ThredUP?
To initiate a return, please visit your Returns page and complete the following steps:Select the items you'd like to return.Select the most relevant return reason for each item.Select your preferred refund method.Select Confirm Return.
Where can I drop off ThredUP returns?
The ThredUP Return Policy for Goody BoxesPack the item you want to return.Place the shipping label on the box.Drop off your parcel at FedEx or USPS.
Does ThredUP charge for returns?
Refund Requirements: All items are subject to a $1.99 restocking fee. Original shipping charge is not refunded when returning items. Final sale items are not returnable.
How do I return my online order?
Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
Can I use a Priority Mail box for ThredUp?
Boxes are mailed via USPS Priority Mail and usually arrive within 2-5 business days. ThredUP is a swap, so before receiving another box, you must post a box that you have available. After signing up, ThredUP sends you a supply of USPS Priority boxes to begin filling and posting.
Does ThredUp wash the clothes?
Are ThredUp Clothes Washed? Unfortunately, clothes are not washed at ThredUp. A lot of people wonder if you can get bed bugs from these unwashed clothes.
How do I avoid ThredUp restocking fee?
Returning to ThredUpFree return label and receive store credit only.Pay $8.99 for the shipping label and receive a credit on your card, less the restocking fee.Pay for shipping yourself and receive a credit on your card, less restocking fee.
How long does ThredUp take to process returns?
3 to 5 business daysAfter we receive your return, please allow 3 to 5 business days for your return to be processed. Once your return is processed, you'll receive a confirmation email.
Is ThredUp a good deal?
For me, thredUP is a once a year treat for a vacation, special event, or because I hate all my clothes. Their prices are higher than Goodwill (which is pretty expensive itself nowadays) but 1000% worth it for the quality and ease of use. That's why I so highly recommend it.
How do I mail a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
How do I get a return label from UPS?
We Can Email the Return Label Directly to Your Customer If you select UPS Electronic Return Label, we'll email your customer a return shipping label and a mobile barcode. They can then print the label at home, attach it to their boxed item and send it back.
How do I return a package item?
Get Your Package ReadySeal your box with plastic or nylon tape at least two inches wide. Don't use duct tape.Wrap items separately and use cushioning material. Get packaging tips.Keep in mind, there are additional rules for special-care and prohibited items.You'll need to know the dimensions and weight of your box.
How long does it take to get a refund from Thredup?
thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded .
How long does it take to get back a Thredup credit?
thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while original payment returns (credit cards, PayPal, etc.) can take up to an additional 3-5 business days to be refunded. Promotions and discounts will not be reimbursed.
Do you have to be in the same condition to get a refund?
To qualify for a refund, all items must be in the same condition in which you received them
Can you get back a thredup bag?
Note: Bag earnings are considered cashoutable credits. If the free return option is selected, you will be refunded with thredUP store credit.
thredUP's Return Policy
If you decide that an item that isn't the right fit for you, we invite you to visit your returns page to process a return request. To learn more about our r...
Creating a Return
Refund OptionsthredUP has three different refund options available:thredUP credit: We'll give you a free return shipping label and your refund will be in no...
Refund Changes and Concerns
Once a return has been processed, the refund method cannot be changed. thredUP credits provided as a refund for a return cannot be transferred back to the origi...
My Item is not as Described
If you believe that an item you received does not match the product description we provided, please visit your Returns page and follow the steps outlined here. ...
Return Refund Timeline
What to expect after your return is sent?Once your return has been scanned into transit, it can take 2-3 weeks to be delivered at our warehouse.You can track yo...
How long does it take to get back a Thredup credit?
thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while original payment returns (credit cards, PayPal, etc.) can take up to an additional 3-5 business days to be refunded.
How many items are on Thredup?
Running the world’s largest online thrift store is about as complicated as you can imagine. At any given moment, we have about 2.4 MILLION one-of-a-kind items on thredUP available for purchase. Each unique item must be individually processed, photographed, listed, and shipped, which is very different from a traditional retailer with a few hundred styles on their website.
What is Thredup's mission?
As you know, we have a pretty lofty mission around here—to inspire a new generation to think secondhand first. We appreciate you being on this journey with us as we grow, innovate, and try to change the world. As always, if you have any questions, comments, concerns, please reach out to [email protected]. We’re always happy to help.
Can you get back a thredup bag?
Note: Bag earnings are considered cashoutable credits. If the free return option is selected, you will be refunded with thredUP store credit.
How long can you return items to eBay?
Items will only be reclaimable during the last 7 days of their listing window. You can elect to have items returned to you as long as they're not in another customer's cart or already purchased.
Is reclaiming unsold items a service?
Please note that reclaiming unsold items is a different service than Return Assurance, which is for unlisted items only.
How long do thredUP returns take?
thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while original payment returns (credit cards, PayPal, etc.) can take up to an additional 3-5 business days to be refunded.
Does thredUP wash the clothes?
Since the clothing is not washed at ThredUp facilities, there's “no knowing where it's been”.
How do I sell my clothes on thredUP?
On the homepage of the thredUP app, tap the “Clean Out” tab. Click the bag icon in the bottom right corner, then select the type of Clean Out Kit you want to order. To sell your clothes, you can choose the standard or expedited bag, which each come with pre-paid shipping labels from thredUP.
Why is my item unavailable on thredUP?
Sometimes you'll stumble across an item that's marked as Unavailable - no need to worry! This means that it's likely in an in-between stage of processing, and should updated within a couple of business days.
How does thredUP know it's my bag?
Your 22-digit FedEx tracking number is located at the middle of the FedEx pre-paid label attached to your bag. The tracking number begins with '92'. If you have a Version 2 label, please use the bag activation code printed at the top of the label.
What brands does thredUP accept?
We're sharing the top ten most coveted and popular clothing brands people love on thredUP. Check them out for yourselves and experiment with each brand's distinct, popular styles. J. Banana Republic. Ann Taylor LOFT. Lululemon Athletica. American Eagle Outfitters. Madewell. Free People. BCBGMAXAZRIA.
Does thredUP charge shipping?
You Have to Pay thredUP to Process Your Clothes The kit comes with a large pre-paid shipping pouch, instructions, and tips to maximize your payout. If you wish do donate your clothes without a payout, the kit is free (but FYI, you don't get a receipt for tax purposes).
