Knowledge Builders

how does text relay work

by Noemie Rau Published 2 years ago Updated 2 years ago
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The relatively small current in the input circuit thus activates the larger current in the output circuit:

  1. The input circuit (blue loop) is switched off and no current flows through it until something (either a sensor or a switch closing) turns it on. The output circuit (red loop) is also switched off.
  2. When a small current flows in the input circuit, it activates the electromagnet (shown here as a dark blue coil), which produces a magnetic field all around it.

What is text relay? Text relay offers text-to-speech and speech-to-text translation services. A relay assistant in a call centre acts as an intermediary, enabling people with hearing or speech impairments to communicate with other people over the telephone.

Full Answer

How does a text to call relay work?

The CA at the relay center then makes a voice telephone call to the other party to the call, and relays the call back and forth between the parties by speaking what a text user types, and typing what a voice telephone user speaks.

What is an approved Text Relay Service?

Ofcom requires all landline and mobile telephone companies to provide a number of services for customers with disabilities . One of these is access to an approved text relay service for people with hearing or speech impairments. What is text relay? Text relay offers text-to-speech and speech-to-text translation services.

How do relays work?

This is how relays work: they use a small electric current to trigger a much bigger one. A relay is an electromagnetic switch operated by a relatively small electric current that can turn on or off a much larger electric current. The heart of a relay is an electromagnet (a coil of wire that becomes a temporary magnet when electricity flows ...

What is a relay assistant in a call centre?

A relay assistant in a call centre acts as an intermediary, enabling people with hearing or speech impairments to communicate with other people over the telephone. Ofcom approves text relay providers, and has set out minimum standards for the service to ensure users have a good experience.

What is a text relay?

What device can you use to relay text messages?

What is a text number?

How does Aled use his phone?

How does Aled make a call?

What is simultaneous voice, hearing and text?

Do you need special equipment for a text relay?

See 4 more

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Relay UK for hearing people - How to use Relay UK | Relay UK - BT Broadband

Many Relay UK app and textphone users have TextNumbers. These are unique numbers that connect callers to the deaf or speech-impaired person and a Relay Assistant without having to dial 18002 first.. TextNumbers start with 03306 or 07777.. If the number does not start with either of these, dial 18002 followed by the full phone number (including the dialling code).

Calls from and to people with hearing and speech impairments

How do I use text relay? You can access text relay using a range of equipment including textphones, PCs, laptops and smartphones. However, you will need an internet-connected

How to use Relay UK | Relay UK - BT Broadband

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Overview - Text Relay - NHS

The service lets deaf, hard of hearing and speech impaired people call friends, family and businesses – from ordering takeaways and booking taxis to telephone banking and ordering goods from a catalogue. Text Relay is available 24 hours a day, 365 days a year. Calls are charged at your ...

What is Text Relay? | BT Business

If you struggle to hear or speak on the phone, The Next Generation Text (NGT) Service App can really help. If it's hearing on the phone that you have difficulty with, a relay assistant will type what the other person is saying, so that you can read their words in real time.

What is a speech to speech relay?

Speech-to-Speech Relay Service is used by a person with a speech disability. A CA (who is specially trained in understanding a variety of speech disorders) repeats what the caller says in a manner that makes the caller's words clear and understandable to the called party. No special telephone is needed. For more information visit the STS Relay Service consumer guide.

How long does it take for TRS to answer?

Most forms of TRS must be available 24 hours a day, seven days a week; TRS providers must answer 85 percent of all calls within 10 seconds (but there are different answer speed rules for VRS);TRS providers must make best efforts to accommodate a TRS user's requested CA gender;

What is a TTY based phone?

Text-to-Voice TTY-based TRS is a "traditional" TRS service using a TTY to call the CA at the relay center. TTYs have a keyboard and allow people to type their telephone conversations. The text is read on a display screen and/or a paper printout. A TTY user calls a TRS relay center and types the number of the person he or she wishes to call. The CA at the relay center then makes a voice telephone call to the other party to the call, and relays the call back and forth between the parties by speaking what a text user types, and typing what a voice telephone user speaks.

How long do you have to stay on a TRS call?

These include: The CA answering or placing a TRS call must stay with the call for a minimum of 10 minutes to avoid disruptions to the TRS user (20 minutes for STS calls);

What is voice carry over?

Voice Carry Over allows a person with a hearing disability, but who wants to use his or her own voice, to speak directly to the called party and receive responses in text from the CA. No typing is required by the calling party. This service is particularly useful to senior citizens who have lost their hearing, but who can still speak. Hearing Carry Over allows a person with a speech disability, but who wants to use his/her own hearing, to listen to the called party and type his/her part of the conversation on a TTY. The CA reads these words to the called party, and the caller hears responses directly from the called party.

How to contact the FCC?

By phone: 888-CALL-FCC (888-225-5322); By videophone: 844-432-2275. By mail (please include your name, address, contact information and as much detail about your complaint as possible): Federal Communications Commission. Consumer and Governmental Affairs Bureau. Consumer Inquiries and Complaints Division.

Is Spanish to Spanish relay required?

Shared Non-English Language Relay Services - Due to the large number of Spanish speakers in the United States, the FCC requires interstate TRS providers to offer Spanish-to-Spanish traditional TRS. Although Spanish language relay is not required for intrastate (within a state) TRS, many states with large numbers of Spanish speakers offer this service on a voluntary basis. The FCC also allows TRS providers who voluntarily offer other shared non-English language interstate TRS, such as French-to-French, to be compensated from the federal TRS fund.

How does a relay work?

Relays bridge the gap, making it possible for small currents to activate larger ones. That means relays can work either as switches (turning things on and off) or as amplifiers (converting small currents into larger ones).

What is a relay?

A relay is an electromagnetic switch operated by a relatively small electric current that can turn on or off a much larger electric current . The heart of a relay is an electromagnet (a coil of wire that becomes a temporary magnet when electricity flows through it).

Who invented relays?

Photo: Relays were widely used for switching and routing calls in telephone exchanges such as this one, pictured in 1952. Photo by courtesy of NASA Glenn Research Center (NASA-GRC).

What happens when power goes through a circuit?

When power flows through the first circuit (1), it activates the electromagnet (brown), generating a magnetic field (blue) that attracts a contact (red) and activates the second circuit (2). When the power is switched off, a spring pulls the contact back up to its original position, switching the second circuit off again.

What is a normally open relay?

This is an example of a "normally open" (NO) relay: the contacts in the second circuit are not connected by default, and switch on only when a current flows through the magnet. Other relays are "normally closed" (NC; the contacts are connected so a current flows through them by default) and switch off only when the magnet is activated, pulling or pushing the contacts apart. Normally open relays are the most common.

How does a magnet work in a programmer?

The electronic circuit in the programmer switches the magnet on or off at preprogrammed times of day using a relatively small current. That allows a very much bigger current to flow through the spring contacts to power the element that heats the hot water.

When were relays invented?

Relays were invented in 1835 by American electromagnetism pioneer Joseph Henry ; in a demonstration at the College of New Jersey , Henry used a small electromagnet to switch a larger one on and off, and speculated that relays could be used to control electrical machines over very long distances.

How does a TTY relay work?

How Does TTY Relay Work? It’s simple! Just dial 711 (or 800-548-2546 for English / 800-548-8317 for Spanish) on your TTY and a relay operator will answer with “Alabama Relay”. Type the area code and telephone number you wish to call and type “GA” (“Go Ahead”).

How to dial a relay number?

The relay operator will dial the number and connect you to the other party. 1. Type your message on the TTY. Type “GA” (“Go Ahead”) at end of each message. The “GA” indicates that it is the other party’s turn to respond. 2.

What does a relay operator do?

The relay operator reads out loud the message you typed to the other party.

What is a TTY relay?

Text Telephone/Teletypewriter. (TTY) Relay Service. 711 or. 800-548-2546 for English. 800-548-8317 for Spanish. You can use a text telephone/teletypewriter (TTY) to communicate with anyone and anytime on the phone! The relay operator reads aloud the message you typed to the other party and types the other party’s voiced message ...

How to get a message on a TTY?

1. Type your message on the TTY. Type “GA” (“Go Ahead”) at end of each message. The “GA” indicates that it is the other party’s turn to respond. 2. The communications assistant reads aloud the message you typed to the other party. 3. The other party listens, then speaks.

How to dial 711 on TTY?

It’s simple! Just dial 711 (or 800-750-0750 for English or 888-269-0678 for Spanish) on your TTY and a communications assistant will answer with “Ohio Relay”. Type the area code and telephone number you wish to call and type “GA” (“Go Ahead”). The communications assistant will dial the number and connect you to the other party. ...

What is a TTY?

Text Telephone/Teletypewriter. (TTY) Relay Service. 711. or. 800-750-0750 for English. 888-269-0678 for Spanish. You can use a text telephone/teletypewriter (TTY) to communicate with anyone and anytime on the phone! The communications assistant reads aloud the message you typed to the other party and types the other party’s spoken message ...

Is the relay service available in English to Spanish?

This relay service is available in English-to-English and Spanish-to-Spanish.

How to call a relay operator?

Type the area code and telephone number you wish to call and type “GA” (“Go Ahead”). The relay operator will dial the number and connect you to the other party.

Who operates Delaware relay?

Delaware Relay is operated by T-Mobile with funding and support from the State of Delaware.

What is TRS customer profile?

The TRS Customer Profileallows you to store your relay call preferences that helps speed up call processing.

Can you use a TTY to text?

You can use a text telephone/teletypewriter (TTY) to communicate with anyone and anytime on the phone! The relay operator reads aloud the message you typed to the other party and types the other party’s voiced message and background sounds, if any, to you.

How does a TTY relay work?

How Does TTY Relay Work? It’s simple! Just dial 711 (800-722-0353 for English or 800-662-4955 for Spanish) on your TTY and a communications assistant will answer with “Oklahoma Relay”. Type the area code and telephone number you wish to call and type “GA” (“Go Ahead”).

What does "GA" mean in texting?

Type “GA” (“Go Ahead”) at end of each message. The “GA” indicates that it is the other party’s turn to respond. The communications assistant reads out loud the message you typed to the other party. The other party listens, then speaks. When they say, “Go Ahead”, it is your turn to respond.

What is a TTY?

Text Telephone/Teletypewriter. (TTY) Relay Service. 711 or. 800-722-0353 for English. 800-662-4955 for Spanish. You can use a text telephone/teletypewriter (TTY) to communicate with anyone and anytime on the phone! The communications assistant reads aloud the message you typed to the other party and types the other party’s voiced message ...

What is a text relay?

Text relay offers text-to-speech and speech-to-text translation services. A relay assistant in a call centre acts as an intermediary, enabling people with hearing or speech impairments to communicate with other people over the telephone.

What device can you use to relay text messages?

For example, you can use: a standard landline or mobile telephone for the voice part of the call, and an internet-connected device (such as a PC, laptop, smartphone or tablet) to view the text; a single device such as a smartphone.

What is a text number?

A TextNumber is a standard 11-digit phone number that will bring the relay service in to the call automatically. This means that people calling you will not have to dial the 18002 prefix before your number. Mobile TextNumbers begin with 07 and landline TextNumbers begin with 03.

How does Aled use his phone?

On Monday, Aled uses his smartphone to make a text relay call, reading the text on his laptop using Wi-Fi in a cafe. The call comes out of his 75 minute voice allowance.

How does Aled make a call?

On Monday, Aled uses his smartphone to make a text relay call, reading the text on his laptop using Wi-Fi in a cafe. The call comes out of his 75 minute voice allowance. On Tuesday, he makes a call from a landline, reading the text on his smartphone.

What is simultaneous voice, hearing and text?

simultaneous voice, hearing and text, allowing for a more natural flow of conversation with the ability to interject, and without the need to say or type 'go ahead' after each part of a conversation; and. increased conversation speeds for users with good/understandable speech.

Do you need special equipment for a text relay?

You don't need any special equipment. If you used text relay to call hearing or speech-impaired people before the launch of NGTR, you may be used to dialling the prefix 18002 before the telephone number you were calling in order to bring a relay assistant in to the call. Aled has a pay-as-you-go mobile deal.

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1.Text relay - Ofcom

Url:https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/accessibility/text-relay-guide

33 hours ago  · Text Relay, run by Relay UK, is a free service that can help. It allows you to text or type what you want to say, and a ‘Relay Assistant’ will speak the words for you. What is Relay …

2.Telecommunications Relay Service - TRS - Federal …

Url:https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs

10 hours ago Text-to-Voice TTY-based TRS is a "traditional" TRS service using a TTY to call the CA at the relay center. TTYs have a keyboard and allow people to type their telephone conversations. The text …

3.How do relays work? - Explain that Stuff!

Url:https://www.explainthatstuff.com/howrelayswork.html

1 hours ago Type the area code and telephone number you wish to call and type “GA” (“Go Ahead”). The relay operator will dial the number and connect you to the other party. 1. Type your message on the …

4.Text Telephone – Alabama Relay

Url:https://alabamarelay.com/relay-service/text-telephone/

23 hours ago Type the area code and telephone number you wish to call and type “GA” (“Go Ahead”). The relay operator will dial the number and connect you to the other party. 1. Type your message on the …

5.Text Telephone – Ohio Relay

Url:https://ohiorelay.com/relay-services/text-telephone/

19 hours ago Text Telephone/Teletypewriter. (TTY) Relay Service. 711. or. 800-750-0750 for English. 888-269-0678 for Spanish. You can use a text telephone/teletypewriter (TTY) to communicate with …

6.Text Telephone – Delaware Relay

Url:https://delawarerelay.com/relay-service/text-telephone/

15 hours ago Type your message on the TTY. Type “GA” (“Go Ahead”) at end of each message. The “GA” indicates that it is the other party’s turn to respond. The relay operator reads out loud the …

7.Text Telephone – Oklahoma Relay

Url:https://oklahomarelay.com/relay-service/text-telephone/

4 hours ago  · How a relay works – with voltage on the primary side. As you can see from the image above when the primary side of a relay receives a signal it allows the secondary side to …

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