How long does it take to receive Clipper card?
within 5 to 10 daysYou can order a card and value online but note we can only mail cards to domestic addresses. To order a Clipper card, visit Get Card. You can also order value at the same time. Your card should arrive within 5 to 10 days.
How do I replace a lost Clipper card?
If your card is registered, contact Clipper Customer Service to report it lost or stolen:Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or.Call 877.878. 8883 (TDD/TTY 711 or 800.735. 2929)
How do I check the status of my Clipper card?
Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions.
Can I have 2 Clipper cards?
Yes! You can have multiple adult cards associated with a single account. If you log into your account and order/register a new card, Clipper will automatically add your new card to your existing account.
What happens if I lost my Clipper card?
Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Call 877.878. 8883 (TDD/TTY 711 or 800.735. 2929)
Can Clipper card go negative?
Clipper card users will no longer be allowed to exit a BART station with a negative balance on their Clipper card. Just like with a BART blue ticket, those with Clipper cards that lack full fare will need to go to an Add Fare Machine and use cash to add enough value to your Clipper card to exit the station.
Do Clipper card funds expire?
You have up to 6 months to spend down your balance, so you can load the funds. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider.
Can I use my Clipper card on my phone?
New Clipper card app available for your iPhone or Android device.
Can you transfer funds from one Clipper card to another?
Can I transfer a balance from one Clipper Card to another? You can transfer any cash value balance on your card, but you cannot transfer a pass, BART High Value Discount ticket or 8-ride. Clipper charges a $5 fee for balance transfers. Call Clipper Customer Service at 877.878.
Can my wife use my Clipper card?
To clarify - a Clipper Card is agnostic of the person using it, but two people can't use it at the same time. For example, you could use it in the morning, and someone else could use it in the afternoon.
How many Clipper cards can you have on one account?
You can use a debit card three times per day to purchase Clipper cards individually, so you can purchase a maximum of three Clipper cards in a day with the same debit card.
Do kids need their own Clipper card?
Clipper cards are for individual use. Each rider 5 years of age or older must have his/her own card.
How do I transfer my Clipper card to my new iPhone?
Move Clipper to Another Apple DeviceAfter you've removed your Clipper card from your old device, open the Wallet app on your new iPhone and press the plus "+" icon.Tap Previous Cards and choose your transit card.Add your transit card to the new iPhone.
Can I get a refund on my Clipper card?
REFUNDS. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Refunds are subject to the fees in Section 10.
Does Clipper card cash value expire?
Unlike a credit or debit card, the Clipper card does not expire; however, you will need to renew your eligibility for Clipper START once every two years to continue receiving the discount.
How do I scan my Clipper card to my phone?
To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you tag on and off of transit. There's no need to open an app. Once you hear a single beep or see a green light — that means you've paid your fare and are good to go. If you hear three beeps or see a red light, it did not tag.
How much does a clipper card cost?
Need your plastic card right away? Find the nearest retailer, self-serve machine or staffed location to buy an adult Clipper card for $3. You can add value at the same time.
Can seniors get a clipper card?
Youth, seniors and riders with disabilities can receive reduced fares and passes with a discount Clipper card.
How long does it take to get a replacement clipper card?
You will need to inform Clipper that you want your replacement card to be sent in the mail. It can take up to five days for a new card to be mailed. They won't reimburse you for the days you lost your balance or days you can't use your pass.
How to get a clipper card replaced?
If you want to get a card replaced immediately, go to the Clipper customer service center at either the Embarcadero BART station or the Bay Crossings booth at the Ferry Building. If you filed a report online or by phone, a card will be ready for you the next day. But typically, if you lost your card, just walk up to them and they should be able to do it on the spot (without first calling, going online, or faxing). UPDATE: A recent comment said that you must report it lost first; going to the counter without a lost card on file will not get a card issued immediately. Can Clipper please verify this?
What happens if you lose your clipper card?
One of the cool quirks of the Clipper card is if you ever lose your card, you can get a replacement card with your balance restored, as long as you meet some very basic criteria . With paper passes and BART tickets, if you lose it, it's highly unlikely you'll ever see it again. Clipper card registered under your name.
What happens if you don't register your autoload card?
If you are not participating in autoload AND you didn't register your card (anonymous card), you can stop reading this blog entry because do not have the right to have the balance restored. What you need to do first...
Does Clipper charge a replacement fee?
Clipper does charge a $5 replacement fee for a new card if you want the balance restored and you don't have autoload. If you have autoload, the card's balance will be restored for no charge. If your card has less than $5 balance, your card won't be restored because there's no point of paying a $5 replacement fee.
How long does it take to get a new clipper card?
Your card will be blocked for use and the MTA will mail you a new card within 7 – 10 days. If your lost or stolen Clipper Card was registered, it is fairly easy to replace. For a fee of $5, you can get a new card and restore your card balance.
How to report a lost clipper card?
You can report your card lost or stolen by logging in to “My Clipper” on the Clipper Card website and clicking on “Report lost or stolen card.". You can also call (877) 878 – 8883 or mail in a form to report your lost or stolen Clipper Card.
What is the phone number for Clipper Start?
For questions about Clipper START, you need to call Clipper START Customer Service at 855-614-9149. The Customer Service Center is open Monday through Friday, 8 a.m. to 5 p.m., except New Year’s Day, Thanksgiving and Christmas.
How to contact Clipper Start?
You can contact Clipper START customer service at 855-614-9149, send an email ( [email protected]) or use the Contact Us form on the website.
How to check clipper balance?
Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. You can also log in to your regular Clipper account to see your balance and download a transaction history.
How to spread the word about Clipper Start?
You can spread the word about the Clipper START program by displaying the program’s brochures and posters. Also, consider facilitating the application process, either by providing computers or by assisting with filling in the application and documentation. And some clients may need your help identifying a valid mailing address within the nine-county Bay Area to receive their card.
Does Clipper Start have a discount?
The Clipper START discount will be automatically applied whenever you use your Clipper START card on participating transit agencies. You must load the card with cash value to pay the reduced fare for single rides.
Is Clipper START a pass?
Clipper START is not a pass. It is a discount on single-ride fares on participating transit agencies that you can receive when you use a special Clipper START card. The amount of the discount varies by agency.
Can you get a citation for using a Clipper card?
No, Clipper START cards are only for the person who has qualified for the program through the application process and whose name is on the card. If another person is using your card and is stopped by transit agency personnel, your card may be confiscated and you may receive a citation.
How much is clipper card discount?
For single rides, adult Clipper cards get a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. HVD applies only to BART rides. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program.
How to get a youth clipper card?
Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately recieve a Youth or Senior card. Applicants will need to bring documentation verifying age eligibility (for example: driver’s license, photo ID card or birth certificate).
What is the Clipper app?
Starting April 2021, Clipper has an app to add a new or existing Clipper card and is supported on iPhone and Apple Watch and Android phones to give riders another contactless way to pay and ride BART. BART fare gate readers now support Clipper payment via iPhone, Apple Watch and Android phones.
What is the Clipper Start program?
In July 2020, BART began participating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. The program gives qualifying adult riders a 20% discount on BART trips. Learn more about Clipper START and how to apply here.
What is a RTC clipper card?
The RTC Clipper card is a version of Clipper created for passengers under 65 with qualifying disabilities to provide 62.5% off . The RTC Clipper card is a photo identification card. You must apply for an RTC Clipper card in person at a participating transit agency.
What is a clipper fast pass?
The "A" Fast Pass is available on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BART between the Embarcadero station to Balboa Park station in San Francisco. BART trips outside Embarcadero station to Balboa Park station in San Francisco are charged full fare.
How much is the Clipper excursion?
The excursion fare set on January 1, 2020 is $6.20 for Clipper and $6.70 for paper tickets. It is charged for those who enter a station, ride a train, and then exit the same station. If you enter a station and change your mind, see a station agent before exiting to avoid the excursion fare.
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How long does it take to add value to clipper card?
You can add value in several ways. Value added in person is available instantly, while it may take up to 3-5 days for value added online or over the phone to be available.
How to check clipper card balance?
If you need to check your balance or card usage history: Log into your My Clipper account and click on "Check card value" or "Check card activity". Contact Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929. When you tag your card to a reader the balance will display.
What is clipper autoload?
Autoload is the fastest and easiest way to ensure you'll always have value on your Clipper card. Link your card to a credit card or bank account, and whenever your cash balance falls below $10 or your pass expires, the preset value will be automatically added to your card. Timing for Adding Value.
How does autoload work on a credit card?
Value that is added online, over the phone, or by Autoload is added to your card the first time you use your card (after the value is available) by touching it to a card reader. At that time, your card's balance will also be updated to reflect the value added.
What is a virtual clipper card?
When using a TVM, a virtual Clipper card acts just like a plastic Clipper card. You can set your device on a TVM and add cash value/passes or use coins, cash or a credit card to add value.
Where is the cash on a bus card stored?
This is because the pass or cash that you add to your card is stored directly on your card, not on a server. Adding a pass or cash to your card through the website or over the phone means that the information about your order needs to be batched up and sent out to the devices (card readers, fare gates, Clipper Add Value or ticket machines) located at each station and/or bus yard. In the case of the bus yards, it is then transmitted to the card readers on each bus individually at the end of each day.
Where is clipper value stored?
Value is stored on your Clipper card by the following: Passes stored on your Clipper card (such as a VTA monthly pass) work the same way as the paper versions. Cash value is stored on your Clipper card for use on any participating transit system's vehicles and ferries.