Full Answer
What is the warranty on a Currys washing machine?
If you purchase a washing machine from Currys, they offer a 30 day replacement or refund program if it is faulty, incorrect or damaged. After 30 days, most washing machines will also have a 12-month manufacturer warranty covering repairs.
Can you get a refund for a curry's tumble dryer?
Retailers have the right to reduce a refund for use prior to a fault occurring. I bought a tumble dryer from currys with a 5 year warranty. Long story short it's packed up and has been written off by the manufacturer. I've got an uplift number from them.
What is the difference between a manufacturer's warranty and a sold warranty?
Manufactures warranty and or a sold warranty are different to your consumer rights . I was informed my a member of Currys that if I actually had the cover detailed on their portal I would be entitled to the repair replacement. As it turns out they made a mistake and I only have Standard Manufacturers cover which does not.
Can I leave Currys perks at any time?
You can leave at any time, and we might decide to close Currys Perks. If that happens, we’d love to stay in touch to send you offers that you might not want to miss. But we’ll do this only as set out in our Privacy Policy. You can unsubscribe or change your preferences at any time – you’re in control!
How long do you have to return a faulty item to Currys?
Currys Refunds For this retailer, you can return unwanted products within 21 days of receipt, providing it is in its original packaging. If the item is opened, you must return it within 14 days. Returns and exchanges can only be processed with proof of purchase.
Can I return faulty goods to Currys?
We will accept returns of faulty goods notified to us within 14 days of delivery, subject to the terms of the manufacturer's warranty. (See 'Arranging a return', below). After 14 days you will need to deal with the manufacturer directly.
Can I return a laptop after using it?
It is a change of mind return so yes, the item is supposed to be returned in its original condition. The buyer is responsible for the return postage and you can charge a re-stocking fee (which is about 10% according to Amazon).
How do I contact Currys customer service UK?
Sign in.Call us 0344 561 6789.
What is covered under Currys warranty?
Eligible products: TV & Entertainment: TV, Projectors, DVD, Blu-ray, Home cinema, Set top boxes, Satellite equipment. Household Appliances: Washing Machines, Washer dryers, Tumble dryers, Kitchen Appliances, Vacuum cleaners, heaters and Coolers.
Can I return a faulty item after 6 months?
If you return goods before six months and the dispute went to court, it would be for the store to prove the goods weren't faulty when you bought them. After that, it's for you to prove they were. So the burden of proof is far easier in under six months. Within six years – the longest you have to claim fault.
Can Currys refuse a refund?
We can only accept returns and exchanges with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. We cannot return unwanted items that have been opened, have been used or are after 21 days of purchase.
Can I return a laptop I bought from Currys?
Currys is quite generous when it comes to returns. If you've changed your mind about a product, you can return it in its original unopened and sealed packaging within 21 days of its original purchase and you'll receive a full refund.
Does opening the back of a laptop void warranty?
Yes for some computers laptop - and that's why they put a stick between the opening cover so that when it torn which means warranty void. It depends if there is a sticker which you have to remove which says “Removing will void warranty”. So sometimes, yet, sometimes no.
How do I register my Currys 5 year warranty?
To redeem and claim the 5 year warranty, all details and submissions must be registered using the website address or telephone number shown at the top of the page. If you have any problems using the online registration site please contact our Customer Support team on 0330 726 7864.
Can I get compensation from Currys?
You are always entitled to a full refund / repair / replacement if an item is faulty, unless the fault is pointed out to you when you bought it. The Consumer Rights Act 2015 gives you 6 years cover in England and Wales and 5 years in Scotland. You are also entitled to a full refund by the same method of payment.
Why is it so difficult to contact Currys?
One of the reasons that customers are likely to be waiting for a long time on the telephone is due to Currys PC World customer service agents now working from home with none in store. As none of the stores are open, this has also contributed to the increasing number of calls the company is receiving.
Are you entitled to a refund if goods are faulty?
You'll have legal rights if the item you bought is: broken or damaged ('not of satisfactory quality') unusable ('not fit for purpose') not what was advertised or doesn't match the seller's description.
Can Currys refuse a refund?
We can only accept returns and exchanges with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. We cannot return unwanted items that have been opened, have been used or are after 21 days of purchase.
Can you return something that is broken?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Can I return a faulty item without proof of purchase?
However, there's no getting away from the fact that proof of purchase is an important part of the process, and without it you may not be able to get a refund or exchange. Bear in mind that if the present was bought using a debit or credit card then any refund will go straight onto that card, rather than to you.
Our agreement
By ordering services from Team Knowhow you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to
Twelve Month Warranty
All the Team Knowhow services carry a twelve month warranty on parts and expertise.
Service Visit Requirements
You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records.
Remote Services
Whilst our Team Knowhow experts will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control.
Software Licenses
Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Service or an in-home appointment, are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else.
Liability Exclusions
We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.
Information we require and use of information
We will ask you for certain details which we require to perform the service. This includes address and contact telephone numbers able to accept incoming calls and an email address.