Knowledge Builders

what are four questions you should be asking when reviewing performance indicators

by Reva Carroll II Published 3 years ago Updated 2 years ago
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But before you get overwhelmed by all the options, start off by answering these four key questions first:

  • 1. What do you want to use the indicator for?
  • 2. Do you know how the indicator works?
  • 3. When does the indicator fail?
  • 4. What settings should you use?

Reflect on core values — Ensure that the metrics on which people are recognized are aligned with your company's mission.
...
We all want to know:
  • Am I doing the right things?
  • Are my contributions helpful to others?
  • Should I be focusing elsewhere?
  • Am I adding value?
Aug 28, 2015

Full Answer

What are some good questions to ask in a performance review?

Personal questions for performance review: 1 Do you maintain a healthy work-life balance? 2 Did you take care of your mind, body and spirit? 3 What motivates you? 4 Identify your strengths and weaknesses. What steps will be taken to address the latter?

What happens during a performance review?

A performance review may also be a time when your manager offers you a promotion or raise. Toward the end of your performance review, your manager will give you a chance to ask any questions.

Why are performance evaluation questions important for employees?

These questions help employees assess their performance from the manager’s perspective. However many times it happens that performance evaluations become a one-sided affair where only the managers share their feedback. Instead employees need to look at these reviews as opportunities for self-growth and development.

Should Deloitte have a 4 question performance review?

I frankly have no idea whether Deloitte should have a 4 question performance review. What is more interesting within the article is that they feel the need to recommend/insist that team leaders have weekly check-ins. I suspect that will have the most positive impact! Two key things spring to mind.

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What happens during a performance review?

During this meeting, your manager will share what they think are your strengths, successes and areas for improvement.

What does it mean when you get a performance review?

Though a performance review doesn't necessarily mean you'll get a promotion or raise, it can give you a better idea of when these things will occur.

Why do you ask a manager a question?

Asking this question helps you determine what your manager considers success and how they work toward their own goals.

Why do you ask a manager if you care about your role?

This question shows you care about your role and want to do your best at work. It also helps you tailor your goals to what your manager wants so you can become a more valuable employee.

What to expect from a manager?

What to expect: Your manager may share examples of what your coworkers are currently doing to help each other succeed. Use these examples to guide you in your own efforts. Your manager should also share specific things you can do to help. They should consider your position and skills when suggesting what you should do.

What to expect from a task share?

What to expect: They should share what tasks are most important for you and which ones are not , in addition to feedback on the time it should realistically take to complete these tasks.

Why is it important to get feedback from your manager?

Throughout your time at a company, it's important to get feedback from your manager to know how you are doing. Positive feedback can help you feel more motivated and constructive criticism can help you learn which areas to improve on. That's why most managers periodically hold performance reviews for their employees.

Why is it important to ask a performance review question?

Asking thoughtful, well-worded performance review questions that get to the heart of the objective is key to gaining the information you need. Therefore, it’s important to understand who you are interviewing, what the objective is, how it can be measured, and what type of performance review questions you should be asking.

What is the purpose of performance reviews?

Particularly if you are only conducting occasional performance reviews, evaluation is key to understanding where your employees have succeeded and where they need more work. Evaluations should gauge an employee’s performance over a set period—usually quarterly or annually. This is the information you’ll use to identify whether or not an employee is eligible for a promotion.

What is employee self evaluation?

You have your employee self-evaluation, in which employees fill out their own evals and think back on what they’ve achieved in the past, whatever length of time. These are great tools for determining where employees want to go within the company. Then there are peer-evaluations. This is a step up from self-evaluations in ...

Why is it important to give feedback?

Providing feedback is meant to motivate an employee. Giving employees regular feedback celebrates their successes and guides them towards better solutions when they stumble. By the end of an effective performance review, employees should leave knowing what they need to work on and what the company’s expectations are for the coming quarter or year.

How does a review affect a business?

The information gathered from a successful review can affect a business’s goals and guide managers as to where to go next. It also helps identify who deserves promoting, who deserves a raise, and who needs more training or possibly even firing. Because these reviews carry so much weight, the first step in developing an effective review process is ...

How to ask questions in an interview?

So, you’ve finally reached the point of asking questions. You’ve identified your purpose, who you’re interviewing, and worked out what qualities you want to measure, but you’re still not sure what to ask. Remember that you are evaluating but also motivating with feedback. This means that you should be direct in your language without being harsh. Phrase your questions to get straight to the point. For instance: 1 What are your greatest strengths? 2 What could you improve on? 3 What objectives did you achieve in the last quarter? 4 What are your goals for the next year?

Do HR people get the same performance review questions?

Either way, you’ll need to know who you are interviewing to prepare the right information and questions. Someone in HR isn’t likely to receive the same performance review questions as someone in someone in sales. Then there’s the fact that not all reviews are the same.

What Makes a Good 360-Degree Review Question?

There are a few ways to approach 360-degree review questions, but most companies opt for using a mix of both open and closed-ended questions, in order to provide both qualitative data and quantitative insights into an employee’s performance. “We typically use a mix of hard-skill-related questions that are rated on a scale for quantitative feedback, and then some open-ended questions to capture qualitative feedback around soft skills,” said Megan Leasher, PhD, Chief Solutions Officer at Talent Plus, Inc., a human capital and talent management consulting firm. Like Talent Plus, Inc., many businesses use a rating scale to measure employee performance.

How to Write 360-Degree Feedback Questions

When you’re writing your 360-degree feedback questions, you need to keep your goal in mind.

Closed-Ended 360-Degree Review Sample Questions

It helps to have a balance of quantifiable data for performance insight, and qualitative responses for additional context. For gathering quantifiable data, closed-ended questions work best.

Open-Ended 360-Degree Review Sample Questions

In order to elicit the qualitative information you’ll want to gather, it's important to include a number of questions that touch on an employee's strengths, as well as their areas for improvement. This can help managers ensure that each 360-degree review shares a balance of both positive and constructive feedback.

What is the best way to promote desired behavior?

Encourage frequent, timely recognition — Sooner is better when it comes to promoting desired behavior.

Is performance management necessary?

Performance management is necessary, and even desirable. We all want to know:

What should a KPI have?

Any KPI should have a target, a target band, a threshold, or a benchmark associated with it that gives some direction as to the acceptable outcome of the process being measured . New staff members will be able to quickly understand whether their performance matches expectations, and it’s clear to managers where they need to improve.

Why is it important to define all the critical terms in your KPIs?

Because of this, it’s important to define all the critical terms in your KPIs so that they can be equally understood by everyone. And don’t think this is an easy task either—when was the last time you tried to define what a ‘sale’ is? Or ‘revenue’? What about ‘customer satisfaction’, or ‘employee satisfaction’? How about ‘clean’? Or let’s get really difficult and try to define ‘manage’.

What to do when KPIs are hard to measure?

When KPIs are hard to measure, you have two choices. One option is to sink resources into a project that enables measurement. This is the right thing to do if you believe the KPI in question is clearly the best—or possibly the only—way to measure the process you’re examining.

How to align KPIs?

KPIs need to be aligned: 1 with each other, to prevent situations like the one outlined above where competing priorities put different functions at loggerheads thanks to their KPIs; 2 with the corporate goal or mission, to ensure everyone is pushing towards the same goal and different functions aren’t pulling in different directions (even if their KPIs aren’t directly in opposition); and 3 to corporate culture. There is little point in building KPIs that will be meaningless or ignored thanks to cultural issues—a laid-back company with a policy of allowing their employees to select their own working hours shouldn’t choose KPIs that focus on employees’ presence in or absence from the office, for example.

Why is it important to link KPIs?

As we’ve already mentioned, it’s important for KPIs to enable corrective action. But just as important is being able to motivate people to perform. Linking KPIs—appropriately—to reward and remuneration programmes is a great way to drive productivity and performance across a business.

Why is it important to measure the performance of a process?

The reason to measure its performance is to enable corrective action to be taken if the process fails to meet its designated outcome.

What are the leading indicators of a business?

In the case of a sales process, leading indicators might be ‘Conversion rate from contact to meeting’, or for businesses with an online sales model ‘Number of unique visitors to our web store’.

1. What do you want to use the indicator for?

As with most activities, the choice of tool or equipment boils down to what exactly you want to do with it. You don’t use the wide camera lens for shooting portraits or pick up the bread knife for slicing meat, do you?

2. Do you know how the indicator works?

Next up, it’s also important to have an idea of how the technical indicator is calculated in order to better interpret the signals it generates.

3. When does the indicator fail?

It’s not enough to just know how the technical indicator works. It’s also useful to be alert to when it could fail.

4. What settings should you use?

Assuming you’ve already decided which indicator/s you want for your strategy, it’s time to figure out the right settings to use.

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Should You Be Asking More Questions?

  • While asking only these core four questions keeps the review process simple, wouldn’t it benefit organizations more to ask more questions? These are some of the things you should be asking when you review employee performance. Why would you limit company and employee growth by keeping things this simple? Performance Reviews have been around since Henry Ford started as…
See more on performance.eleapsoftware.com

Asking The Right Questions

  • The following examples are what we think are the most appropriate questions to ask that will give you the most insight regarding employee developmentand improvement. Additionally, these will also help you gauge employee satisfaction, a growing performance management trend.
See more on performance.eleapsoftware.com

Longer History

  • “How have the past few years been for you at (company)?”
    Asking this question allows you to gain valuable insight into how the employee feels about their overall tenure with the company. This has several significant benefits: 1. Gain a broader perspective of how the employee feels regarding the company’s evolution. This can give you a b…
See more on performance.eleapsoftware.com

Personal Elements

  • “Have you achieved any personal growth?”
    This can be a very effective and important question to ask. It gives employees the sense that the compassion of your company extends far beyond the office walls. With this question, you can accomplish the following: 1. Gain an understanding of how the employee feels about how remai…
See more on performance.eleapsoftware.com

Future Strategy/Improvement

  • “What was your top success strategy?”
    This question has a lot of value to it regarding how much the employee has learned during his time with your company. Most likely, the answer will include a strategy that’s commonly used throughout the organization. This can pay off in several ways. 1. Gives you an idea of what traini…
See more on performance.eleapsoftware.com

Personal Opinion

  • “If you could go back and do one thing different at the company, what would it be?”
    This question requires some serious thought from your employees. Honestly, it’s a difficult question to answer. However, there’s a lot to gain from asking this question, and it allows you to learn a lot about the employees who answer them. 1. This question secretly demonstrates what …
See more on performance.eleapsoftware.com

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