In most hotels, the ground level own lower lobby area including some revenue generating or producing areas, such as:
- Restaurants or specialty restaurants
- Upper car parking area
- Health club
- Indoor recreation centers (squash courts, gym, swimming pool etc)
- Shopping mall
Do all hotels have entrance permits?
All hotels usually have entrance permission for both guest and general public. Hotels allocate their public areas according to the amount of investment and the number of amenities that they have projected for the guests and local public. These public areas are required to have huge investment to make the outlook attractive and eye-catching.
Why do hotels have to maintain their public areas?
Some large hotels own a private beach or independent cottage spread over large acreages for the guests that broaden the space of public area. Whether it is car parking area or it is purchase department, every public area requires technical support with proper maintenance and cleaning.
What does a hotel public area attendant do?
The hotel public area attendants are responsible for the general cleanliness and safety of all public places in a hotel. This means lobbies, restrooms, and hallways are expected to be clean the whole day, seven days of the week.
What are the different parts of a hotel?
Some hotels also decorate their outside area or the walkways with waterfalls, fountains and so on. The main entrance of a hotel is generally located in the upper floor where the main reception and lobby are positioned. Lobby has the easy access for both in house guest and local populace.
What is public area cleaning in hotel?
This includes keeping all lobbies and public area facilities such as lobby restrooms, telephone area, business center, and the front desk, and portico, lobby lounge in neat and clean conditions. This spreads even to washing windows to cleaning floors and carpets.
What are the areas in a hotel?
The Main Departments In a Hotel Or ResortFront Office Department.Housekeeping Department.Food and Beverage Service Department.Kitchen or Food Production Department.Engineering and Maintenance Department.Accounts and Credits Department.Security Department.Human Resources (HR) Department.More items...
What are the different area of the public areas of Housekeeping department?
The housekeeping department is responsible to keep the following areas clean and tidy.Guest Rooms.Guest Bathrooms.Public Areas such as Lobby and Lifts.Banquets and Conference Halls.Parking Area.Sales and Admin Offices.Garden.
Why is public area cleanliness in hotel important?
The act of cleaning is important because it helps to control infections from being spread and to prevent contagious viruses from being spread. Public areas in a hotel should be regularly checked on especially areas that are most commonly used, eg. Reception/front office, foyer, public toilets, lifts and staircases.…
Who is a public area attendant?
The Housekeeping Attendant/Room Attendant/ Public Area Attendant ensures the cleanliness and orderly presentation of assigned guestrooms or serviced apartments and maintains a positive overall impression of the hotel in accordance with the hotel's procedures and standards.
What are the two main areas in hotel?
The major four departments of hotels are:Housekeeping Department.Food and Beverage Service Department.Food Production or Kitchen Department.Front Office Department.
Who is responsible for cleaning and maintaining the hotel public areas?
2. Role of Housekeeping. Housekeeping department in hotel ensures the cleanliness, maintenance, and aesthetic appeal of all rooms and public areas.
What is public housekeeping?
(P) ―Public Housekeeping Industry‖ means any industry, business, or establishment which provides meals, housing, or maintenance. services whether operated as a primary business or when incidental to other operations in an establishment not covered by an industry.
What is the role of public area supervisor?
Public Area Supervisor is responsible for providing consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel's standards of cleanliness and presentation.
What are the advantages of cleaning public places?
Spotless surroundings will put a smile on everyone's face!Prevents illness and sickness. Germs and diseases can spread far more quickly in an unclean environment. ... Good for employee wellbeing. ... Increases productivity. ... Ensures safety. ... Creates a good impression for visitors.
What are the 6 department in hotel?
Here are some of the main departments that most hotels will need to operate.Management and Finance Department. ... Food & Beverage Hotel Department. ... Front Office Hotel Department. ... Housekeeping Hotel Department. ... Maintenance Hotel Department. ... Reservations & Marketing Hotel Department. ... Human Resource Hotel Department.More items...•
What are the 5 areas of room division?
The rooms division of a hotel includes a variety of departments, including reservations, front desk, housekeeping, concierge, guest services, and security.
What are the 4 areas of hospitality?
While the hospitality industry covers several different services, it can generally be defined through five different sectors. These sectors include food and beverages, lodging, recreation, travel and tourism, and meetings and events.
What is the 3 areas in hospitality industry?
The hospitality industry is vast and can be broken down into separate sectors. The top four sectors consist of; 'Food and Beverage', 'Accommodation', 'Travel and Tourism' and 'Entertainment and Recreation'.
Front of the House
Porch, Hotel Entrance, Lobbies, Lounges, Front desk, Guest Corridor, Elevator and Staircases. (Details are given below)
Functional Area
Restaurants, Banquet halls, Bar, and Waiting Rooms. (Details are given Below)
Leisure Area
Swimming Pools, Spa or Jacuzzi, Sauna and Solariums, and Health Club. (Details are given below)
How the Housekeeping Department is responsible to keep the public area clean?
Porch Area: It is the area where Guest vehicles come to pick up or drop and also it is the related part of the entrance area as the security checking is placed in the area. This is the area where the first impression comes into the eyes of guests.
What is public area?
Public areas are the common places and facilitates accessible to in house guest and non-resident guest. Guest requires common areas to meet, sit and carry other activities. The place comes under the are lobby, restaurants, bars, banquets, and other Food and Beverage Outlets.
What is a health club?
Health club – Health club is another hotel facility provided to the guest to exercise and work out. So proper cleaning of machine is required daily because it is the busiest ares. The cleaning tasks of the health club are as follows. Proper dusting of equipments. Damp dusting of furniture.
Do guest corridors need to be vacuumed?
Guest corridors- While cleaning of the corridors necessary boards indicating the public area cleaning is carried on must be displayed prominently. Carpets in the corridors should be vacuumed daily. The cleaning tasks of the guest corridors are as follows. Carpets should be vacuumed regularly.
What is the job of a hotel public area attendant?
The hotel public area attendants are responsible for the general cleanliness and safety of all public places in a hotel. This means lobbies, restrooms, and hallways are expected to be clean the whole day, seven days of the week. Besides the attendant being friendly to ...
Why should hotels keep their fronts free from trash?
Keep the hotel’s front free from trash to prevent insect breeding, limiting customers visiting and booking hotel rooms.
How many hours do hotel attendants work?
Hotel public area attendant should be able to; Stand and walk throughout the shift for up to eight working hours. Frequently carry and lift up to 50lbs daily. Kneel, push, pull, and lift items throughout the shift. Occasionally ascend or descend stairs.
How to be a public area attendant?
Physical Requirements to be a Public Area Attendant 1 Stand and walk throughout the shift for up to eight working hours. 2 Frequently carry and lift up to 50lbs daily. 3 Kneel, push, pull, and lift items throughout the shift. 4 Occasionally ascend or descend stairs.
What education do hotel attendants need?
Most hotel public area attendant jobs are entry-level positions. This means they do not demand higher education levels. Only a high school diploma or equivalent grade is enough to be hired as a public area attendant in any hotel.
What are the hazards of working indoors?
Attendants working indoors are likely to be exposed to some hazardous fumes, substances, and blood-borne pathogens. This means an indoor working environment should be well lit and air-conditioned. Outdoor public area attendants are also exposed to hot sunburn and light.
What should a property manager present?
They should present the previous property management experience or possess property management skills.
Cleaning of Lobby
The lobby is an area provided as a common meeting point near the front office. Its appearance can play a vital role in creating a favourable impression on a new arrival or a conference planner/tour operator who is deciding on a venue for the conference or a group of tourists.
Cleaning of Public Rest Rooms
Public restrooms must be cleaned and sanitized throughout the day depending on the traffic flow in the hotel. A gentleman cloak room attendant and ladies powder room attendant are deputed to take care of the public restroom throughout the day. The following activities are carried out at the public restrooms:
Cleaning of Elevators and Escalators
Like the lobby, these are in regular use throughout the day and are cleaned thoroughly each night. Elevator floor carpets are usually the most difficult areas to clean/keep clean. They are subjected to constant wear and tear. Most hotels are now using carpets which can be removed and washed or cleaned thoroughly rather than carpet cleaning in situ.
Cleaning of Restaurants
In many hotels, the housekeeping department is responsible for maintaining the front of the restaurant area while the F & B dept. (Kitchen stewarding dept) clean the kitchen. In some hotels, cleaning of restaurant and kitchen may be let out to contact services.
Cleaning of Banquet Halls
Meeting and functions held at Banquet Halls are meticulously planned. Each event is planned weeks/months in advance. Each department of the Hotel has prior information as to when the function will begin, the number of people attending the function and when it will conclude.
Cleaning of Front Desk
The front office is one of the most important departments in a hotel. It is the hub of activity since all check-in guest is registered at the front desk. All the time there are guests or visitors soliciting information or making a request.
Cleaning of Summing Pool and Spas
Cleaning of summing pool and spas on a regular basis is very important from the point of hygiene. If they are not cleaned on a regular basis these areas are liable to become carriers of water borne infections swimming pool water gets contaminated with sweat, saliva, wine, airborne dust particles etc.