what are the 12 steps of service

12 Important Steps of Service

• 1. Consistency Consider creating a service process checklist that’s readily available for your staff to follow during each customer touchpoint. ...
• 2. The Greeting ...
• 3. Features and Promotions ...
• 4. Takeout vs Take Home ...
• 5. Double Check The Order ...
• 6. Schedule A Time for Pick-Up (Or Delivery) ...
• 7. Preparation and Presentation ...
• 8. Ask For Contact Details and Permission to Opt in for Marketing ...

Full Answer

What are the 12 steps of service in a restaurant?

12 Steps of Service - The Basics 1. Greet/Welcome The Guest Within 2 minutes Smile and always be warm and inviting Introduce yourself to the table Place... 2. Return Beverages- 2-4 Minutes Inform guests of daily features • Be descriptive. Use words like tantalizing,... 3. Place/ Stage the Order - ...

What are the steps of service?

Steps of Service – The Basics 1 Greet your guest (s) 2 Take a drink order 3 Deliver the drinks 4 Tell features or specials ( optional) 5 Take food order 6 Deliver the food 7 2 bite check 8 Clear the table 9 Take dessert and coffee/tea order 10 Drop the bill More items...

How many steps of service does it take to become a server?

With our 12 steps of service, we hope that you land that 5-star rating. As these are the basics, you can add more to them as per the procedures and guidelines of your employer. We also recommend considering some factors before becoming a server.

Where can I find the 12 steps in AA?

The Twelve Steps are outlined in the book Alcoholics Anonymous. They can be found at the beginning of the chapter “How It Works.” Essays on the Steps can be read in the book Twelve Steps and Twelve Traditions. 1. We admitted we were powerless over alcohol — that our lives had become unmanageable.

What are the 10 steps of service?

10 Steps of ServiceGreet Guests.Offer Beverage.Serve drinks & offer appetizer.Take food order. Repeat back order to customer. Remove menus.Serve food. Warn of hot plates. Offer beverage.Two-minute check back. Clear unnecessary plates or glassware.Clear plates.Suggest dessert & after dinner drink.More items...

What are the 7 steps of service in a restaurant?

7 steps to ensure great customer service at your restaurantStep 1: Hire great staff. ... Step 2: Provide proper training. ... Step 3: Incentivise loyalty. ... Step 4: Automate Your restaurant customer service with technology. ... Step 5: Delivery. ... Step 6: Talk to your customers. ... Step 7: Make changes & implement new policies.

What are the 8 steps of service?

8 Steps of Service Audit.1 Welcome. Welcoming is done promptly and by ALL staff members? ... 2 Take guest to the table and hand out menu. Guests are given a menu while waiting in the queue. ... 3 Offer/Recommend drinks. ... 5 Take/recommend/order Food. ... 6 Check back / Offer recommend another dish or drink. ... 7 PATT. ... 8 Farewell.

What are the 11 service basics?

MatchGreet/Welcome The Guest Within 2 minutes. Smile and always be warm and inviting. ... Return Beverages- 2-4 Minutes. Inform guests of daily features. ... Place/ Stage the Order - Time Courses Accordingly. • ... Mark the Table. ... Delivery of Food. ... Check Back. ... Table Maintenance. ... Clear the Table after Entrees - 3 Minutes.More items...

What are the 6 steps of service?

It's easy to understand but it can be effective in keeping us on track so we consistently deliver what our customers want from us.Connect with your customer. This is critical. ... Discover what they want. ... Know what you can do. ... Do it. ... Follow-up. ... Thank them.

What are the 5 steps of service?

There are five logical steps in the service recovery process:Anticipating customer needs.Acknowledging their feelings.Apologizing and owning the responsibility.Offering alternatives.Making amends.

What are the 9 steps of service?

Nine Steps to a Service CultureCreate a relentless strategy. A relentless strategy is a lifetime commitment to customer service. ... Reduce friction. ... Empower employees. ... Do everything with speed. ... Train your employees. ... Remember customers' names. ... Practice service recovery. ... Reduce costs.More items...•

Why are steps of service important?

When guests order in a traditional restaurant, there are few opportunities for buying more drinks or any extra side dishes they're craving. With the New Steps of Service, the menu and ordering power stays with the guests, and this keeps the food and drinks coming whenever they want — no need to wait on a table touch.

What is preparation for service?

Mise-en-place is a French word meaning preparation for service. · This term is used for all the duties that have to be carried out in order to have the room/ place ready for service.

What are the 5 types of service?

Types of ServicesBusiness Services. The services used by business organizations to conduct activities are known as business services. ... Social Services. ... Personal Services. ... Banking. ... Insurance. ... Transportation. ... Warehousing. ... Communication.

What are the 8 types of table service?

What are common types of table service in restaurants and hotels?Informal silver service.Formal silver service.Russian service.English service.French service.American service.

How many types of service are there?

Services are diversified in three groups; Business services, social services and personal services.

What are the most important steps in food service?

12 Important Steps of ServiceConsistency. ... The Greeting. ... Features and Promotions. ... Takeout vs Take Home. ... Double Check The Order. ... Schedule A Time for Pick-Up (Or Delivery) ... Preparation and Presentation. ... Ask For Contact Details and Permission to Opt in for Marketing.More items...•

How do you service a restaurant?

Tips To Deliver A Stellar Restaurant Customer ServicePut Yourself In Your Customer's Shoes. ... Evaluate How You Would Want To Be Served. ... Start From The Greeting. ... Mind Your Manners. ... Don't Let Them Wait Too Much. ... Learn How To Keep Them Busy. ... Be Immediate With Problem Solving. ... Recognize Your Regulars.More items...

What are the steps in order taking procedure?

0:001:36Taking an order - YouTubeYouTubeStart of suggested clipEnd of suggested clipStep 1 greet the guests greet your guests politely with the smile. You may introduce yourself by ourMoreStep 1 greet the guests greet your guests politely with the smile. You may introduce yourself by our name and tell your guests I will be taking care of your table. Today.

What are the steps of service behind the bar?

Help, Steps of Service behind the Bar.Greet you customer.Offer them your service.Prepare their drink.Complete the transaction.Check back on them to make sure everything is ok.Wish them goodbye when they leave.

1. Consistency

Consider creating a service process checklist that’s readily available for your staff to follow during each customer touchpoint. A consistent, positive experience is paramount and will mitigate any apprehension customers may have during this uncertain time. Make sure the checklist is readily available to staff who are taking orders.

2. The Greeting

Did you know you can tell when someone is smiling on the other end of the phone? Your service checklist should begin with a greeting that’s punctuated with a smile. It’s a small thing, but your customers will notice.

3. Features and Promotions

Before you take an order, it’s a good idea to familiarize yourself with the customer. Ask them, “Have you dined with us before?” If the answer is “no,” this is an excellent opportunity to provide an introduction to your establishment and talk about customer favourites. All customers should be informed of any features and promotions being offered.

4. Takeout vs Take Home

Next, it is important to ask if your customers are going to eat their order on the go or if they’re bringing the meal home. We talked about this subject in one of our recent posts on best practices for takeout.

5. Double Check The Order

In your service checklist, it’s best to prompt your staff to repeat the customer’s order back to the customer clearly and thoroughly. Even if all efforts have been made to achieve a positive customer service experience for the customer, none of that matters if the order is incorrect.

6. Schedule A Time for Pick-Up (Or Delivery)

All the tips we’ve given you so far are for your front of the house staff, but here is a great tip that will help your kitchen staff out immensely! Set up a system so you know how many orders can be handled effectively at any given time.

7. Preparation and Presentation

This time last year we may have been talking about dine-in presentation tips, but now it’s all about takeout. Preparation and presentation remain important elements in keeping your customers coming back in droves. Make sure your staff is thinking about these things when packing up an order.

How COVID-19 has Affected Customer Service

Perhaps the biggest impact on steps of service in a restaurant has been COVID-19. Today, technology is doing a lot of the heavy lifting and helping to reduce contact so that customers and employees can stay safe.

Important Steps of Service in a Restaurant

The host or hostess should immediately greet guests and make them feel welcome. If there isn’t a host station, then the bartender or waitstaff is responsible for greeting customers. In response to COVID-19 concerns, the greeting process now often includes providing hand sanitizer or pointing guests to a contactless sanitizing station.

Different Types of Service in a Restaurant

With the popularity of fast food, it is easy to forget that table service is actually a lot more than just bringing food to the table. Restaurants train their employees to adopt certain procedures in order to provide consistent services. These procedures can vary widely. Here are just a few different types of table service.

FAQs

Service consists of the advice and assistance that waitstaff and other employees provide customers throughout their dining experience.