Classifications of Services
- Business services.
- Communication services. Construction and related engineering services.
- Distribution services.
- Educational services.
- Environmental services.
- Financial services. Health-related and social services. Tourism and travel-related services. Recreational, cultural, and sporting services.
- Transport services. Other services not included elsewhere.
How many types of service classification are there?
Sep 08, 2018 · Classification of services 1) Classification of service based on tangible action Wherever people or products are involved directly, the service... 2) Classification of services based on intangibility
How do you classify service marketing?
Apr 10, 2016 · CLASSIFICATION OF SERVICES. II) CLASSIFICATION BASED ON ULTIMATE USER: A) CONSUMER: Services which are directly provided to the consumer. B) BUSINESS TO BUSINESS: Services are provided to business operations. E.g. Ad agency. C) INDUSTRIAL: Services are provided to the industries.
What are the different types of services?
Jan 12, 2022 · (i) Services for people – Like Health care, restaurants and saloons, where the service is delivered by people to people. (ii) Services for goods – Like transportation, repair and maintenance and others. Where services are given by people for objects or goods. 2. Classification of services based on Intangibility
How to classify the service processes?
Feb 14, 2015 · Classification and Characteristics of a service 1. CHARACTERISTICS & CLASSIFICATION OF SERVICES 2. SERVICE DEFINITION “ A service is an act of performance that one party can offer to another that is essentially... 3. CHARACTERISTICS OF SERVICE MARKETING 1. INTANGIBILITY 2. PERISHABILITY 3. ...
What are the classification of services in marketing?
Service Marketing can be classified according to the market to which they are offered- (1) Services sold in the consumer market, (2) Services sold in the business market. Please note that we have many services common to both market, e.g., financial, insurance, transport and communication services.
What are the 3 types of services?
There are three main types of services, based on their sector: business services, social services and personal services.
What are the classification of services in economics?
Goods and services can be classified into two basic categories, i.e., free goods and Economic goods. Free Goods: They are unlimited in supply. These have zero opportunity cost since consumption is not limited by scarcity.
What is classification of service enterprise?
As per MSMED Act, enterprises are classified into two categories - manufacturing enterprises and service enterprises. ... ( b) Service Enterprises are the enterprises engaged in providing or rendering of services and aredefined in terms of investment in equipment.Feb 21, 2019
What are the 4 types of services?
Direct, Indirect, Advocacy and Research Direct Service is service that direct affects the persons, animals or parks we want to impact. This may include volunteering or cleaning up a park. Indirect Service might take the form of fundraising or collections.
What are the four types of services?
Types of Service-LearningIndirect Service-Learning: Not always visible.Direct Service-Learning: Usually visible.Advocacy Service-Learning:Research-Based Service-Learning:
What are the classification of services in 11th class?
1. Social Services: Provided voluntarily to achieve certain goals e.g. healthcare and education services provided by NGOs. 2. Personal Services: Services which are experienced differently by different customers.Jan 29, 2019
What are the 7 types of services?
Types of Services & Classification of ServicesBusiness services.Communication.Construction and engineering.Distribution.Education.Environment.Finance.Tourism.More items...•Aug 4, 2016
What is product and service classification?
There are four types of products and each is classified based on consumer habits, price, and product characteristics: convenience goods, shopping goods, specialty products, and unsought goods.Aug 19, 2021
What are the characteristics of services how we can classify the services?
The defining characteristics of a service are: Intangibility: Services are intangible and do not have a physical existence. Hence services cannot be touched, held, tasted or smelt. This is most defining feature of a service and that which primarily differentiates it from a product.
How is customer service classified?
There are four main types of customer service: live answering, interactive voice response representatives, live chat, and email. Picking the one that's right for you, or using them in tandem, means that you offer better, more consistent customer service.Jan 19, 2018
What are the different types of services?
A more general classification of services based on the type of function that is provided through them can be as follows: 1 Business services. 2 Communication services. 3 Construction and related engineering services. 4 Distribution services. 5 Educational services. 6 Environmental services. 7 Financial services. 8 Health-related and social services. 9 Tourism and travel-related services. 10 Recreational, cultural, and sporting services. 11 Transport services. 12 Other services not included elsewhere.
What is service in business?
Service is those separately identifiable, essentially intangible activities which provide want-satisfaction, and that are not necessarily tied to the sale of a product or another service. To produce a service may or may not require the use of tangible goods.
What is the purpose of services?
Services are economic activities that create value and provide benefits for customer’s specific times and places, as a result of bringing about a desired change in – or on behalf of – the recipient of the service. Service is those separately identifiable, essentially intangible activities which provide want-satisfaction, ...
What is the definition of customer satisfaction?
It is defined in form of reliability, responsiveness, empathy and assurance all of which are in control of employee’s direction interacting with customers. For service, customer’s satisfaction and delight are very important. Employees directly interacting with customers are to be very special and important. People include internal marketing, external marketing and interactive marketing.
What are some examples of services?
Examples of services which include people can be a hair salon, education, theater, restaurants, and public transportation. On the other hand services that include objects include repairs and maintenance, dry cleaning, banking, legal services, insurance, etc. Classification of service based on Tangible Action.
What is consulting service?
Consultancy services can be an example of this type of services where the relationship can be built or sustained on trust or telephone contact.
Can a doctor charge a higher fee to a rich client?
The features of service by a provider cannot be uniform or standardised. A Doctor can charge much higher fee to a rich client and take much low from a poor patient.
What is service classification?
1. Classification of service based on Tangible Action. Wherever people or products are involved directly, the service classification can be done based on tangibility. (i) Services for people – Like Health care, restaurants and saloons, where the service is delivered by people to people.
What is a service?
Services usually refer to processes and not physical products. To understand more, read this article on difference between goods and services. Some services may include people whereas other services (like online services) may including objects which are managed by people.
What is the pricing decision of services?
Pricing decision about services are influenced by perish-ability, fluctuation in demand and inseparability. Quality of a service cannot be carefully standardised. Pricing of services is dependent on demand and competition where variable pricing may be used.
What is the definition of customer satisfaction?
It is defined in form of reliability, responsiveness, empathy and assurance all of which are in control of employee’s direction interacting with customers. For service, customer’s satisfaction and delight are very important. Employees directly interacting with customers are to be very special and important. People include internal marketing, external marketing and interactive marketing.
What are some examples of services?
Examples of services which include people can be a hair salon, education, theater, restaurants, public transportation. On the other hand services that include objects include repairs and maintenance, dry cleaning, banking, legal services, insurance, etc. 1. Classification of service based on Tangible Action.
What is the most intangible form of service output?
The most intangible form of service output is represented by information processing. The customer’s involvement in this type is service is not required. Generally, customers have a personal desire to meet face to face but there is no actual need in terms of the operational process.
Is service perishable?
Service is highly perishable and time element has great significance in service marketing. Service if not used in time is lost forever. Service cannot stored.
What is service definition?
2. SERVICE DEFINITION “ A service is an act of performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything.
What is intangible service?
INTANGIBILITY Services are intangible we cannot touch them as they are not physical objects. A consumer feels that he has the right and opportunity to see, touch, hear, smell or taste the goods before they buy them but his is not applicable to services. The services are not known to the customer before they take them.
What is possession processing?
Possession processing • Working to tight deadlines to restore customer’s possessions to good working order. • People are less physically involved and usually, no real need for them to enter the service; often limited to requesting the service; explaining the problem or paying the bill only.
What is consulting service?
Consultancy service firms offer numerous services to business concerns. They offer expert advice to top management on all managerial problems of production, finance, marketing, personnel and office administration. A consultant specialises in a particular branch of business and sells his ideas, plans and solutions on any business problem.
What are the transport services that transport people?
Railways, buses, ships, and aeroplane provide transport services for moving people and goods. Fastest growth has taken place in air transport. A person can have round-the-world trip just in one fortnight. Air transport has become very popular in international tourism.
What is B2C marketing?
Consumer Service Marketing (B2C) – This is between the service provider (the company) and the individual customer for his personal consumption like medical treatment, fitness services. 2.
What are the services offered in the industrial market?
In the industrial market, many services are offered to facilitate the process of production, finance and marketing. Manufacturers, wholesalers and retailers also sell some services along with the sale of goods. They also buy many services in the conduct of their business.
What is the role of finance in business?
Banks, investment companies, accounting firms, financial institutions offer numerous financial services to business concerns. Finance is the life-blood of business. Long-term finance is required for fixed capital. Short-term finance is required for working capital. Merchant banking services are required for promoting new enterprises and floatation and marketing of new capital issues.
What is advertising agency?
Advertising agencies are specialised institutions for selling their services in all forms of marketing communications. They act as marketing research agents for their principals. They help marketers in the preparation of promotion mix and the campaign for advertising and sales promotion.
What is management consulting?
Management consultancy services offer numerous services to business organisations. Such firms offer advice to organisations right from the stage of conception to inception of the firm. Such organisations further advice the top management on the handling of problem areas in all functional areas like production, marketing, finance, personnel, office administration etc. Management consultancy services are a boon to the small and medium firms as, due to the existence of these firms, specialised and professional advice is available to these firms, at a reasonable cost.
What are the two broad categories of products and services?
Products and services fall into two broad classes based on the types of consumers that use them—consumer -products and industrial products . Broadly defined, products also include other marketable entities such as experiences, organizations, persons, places, and ideas.
What are some examples of convenience products?
Examples include laundry detergent, candy, magazines, and fast food. Convenience products are usually low priced, and marketers place them in many locations to make them readily available when customers need them. Shopping products are less frequently purchased consumer products and services that customers compare carefully on suitability, quality, ...
What is shopping product?
Shopping products are less frequently purchased consumer products and services that customers compare carefully on suitability, quality, price, and style. When buying shopping products and services, consumers spend much time and effort in gathering information and making comparisons. Examples include furniture, clothing, used cars, ...
What is consumer product?
Consumer products are products and services bought by final consumers for personal consumption. Marketers usually classify these products and services further based on how consumers go about buying them. Consumer products include convenience products, shopping products, specialty products, and unsought products.
What is French service?
French Service is a very detailed and highly skilled type of service. It is very elaborate and expensive type of service. The chefs demonstrate culinary skill, by preparing meals in front of the guests. Normally all fine dining restaurants follow this type of service.
Why do restaurants use silverware?
Only fine dining or speciality restaurants use silverware due to the high investment and maintenance cost. In this kind of service, the food and beverages are served in silver cutlery and cookery. The table is normally set with sterling silverware. All food is portioned into silverware from the kitchen itself.
What is blue plate?
Blue plate service is a type of table service commonly use for a small group of guests. Normally the table and dining area is small in service. These are pre-plated meals with meat, veggies etc. The serving plate might also have divided ridges. 17.
