Most Frequently Asked Technical Support Interview Questions:
- 1) Name some of the latest Computer Processors?
- 2) What does a '?' sign in device manager indicate?
- 3) How will you cope up with a customer, who complains about a brand new printer and system, and yet failing to get a proper print copy?
- 4) How you keep yourself updated with the current technology?
Full Answer
What skills are required for technical support?
Technical knowledgeNetwork security.Broad knowledge of virtual environments.Experience with specific enterprise software.VPN technology and redundancy, other security measures.SQL.CRMs.Understanding source code.Writing commands and workflow processes.More items...•
What are the basic questions for a technical support interview?
Technical IT support interview questions.What is one of the latest Computer Processors (CPU)? ... What does USB stand for? ... Which desktop operating systems are you familiar with? ... What are the disadvantages of using imaging software? ... Define Hard-Disk Partitions. ... What is the difference between RAM and ROM?More items...
What are technical support interview questions and answers?
Technical Support Interview Questions for FreshersIn device management, what does a '? ... List the advantages of updating the BIOS. ... What is a stack, and can ROM be used as one? ... What is cache memory? ... What is overclocking? ... What exactly is a chipset? ... What is a heat sink, and how does it help the system?More items...•
Why should we hire you technical support?
“Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position.
What are the 3 levels of technical support?
IT support levels (tiers)IT Support LevelFunctionTier 1Basic help desk resolution and service desk deliveryTier 2In-depth technical supportTier 3Expert product and service supportTier 4Outside support for problems not supported by the organization1 more row•Apr 25, 2019
How do I pass a technical interview?
What to do during the onsite technical interview + whiteboard challengeAsk clarifying questions before you even start writing code. ... Talk through your code (think out loud) to give the interviewer a window into your thoughts. ... Speak clearly and precisely. ... If you're stuck, stay calm, think out loud, and try new ideas.
What is basic technical support?
Technical support specialists provide assistance to customers experiencing technical, software and/or hardware problems. Technical support duties and responsibilities typically include answering customers' technical questions via phone and email, and diagnosing and troubleshooting various technical issues.
What is technical support in BPO?
Technical support focuses on resolving a technical issue or problem in the fastest, most cost-effective way. Technical support is primarily responsible for resolving technical issues. These issues are perceived or actual problems in the product or service for which the client is seeking support.
Why should we hire you answer best?
For starters, I have all the skills and experience listed in the job description, and I'm confident that I can make an immediate impact on your company. It's not just my background in leading successful projects for Fortune 500 companies, but also my passion for the industry that drives me to succeed.
Why you want to join our company?
“I see this opportunity as a way to contribute to an exciting/forward-thinking/fast-moving company/industry, and I feel I can do so by/with my …” “I feel my skills are particularly well-suited to this position because …” “I believe I have the type of knowledge to succeed in this role and at the company because …”
Why do you want this job?
Focus on the job at hand 'I want this job because I have clear skills that will help me achieve...' 'This role will give me the opportunity to combine both my skills in [skill 1] and [skill 2] to achieve...' 'I love [job role specific task] and my last job took me away from that.
What can you bring to the company?
Think about: your enthusiasm for the profession and the employer and your desire to make your mark. your personal qualities, such as your drive and willingness to learn. the skills the employer seeks and how you have demonstrated them in the past – your answer should show why you would be competent in the job.
How do I ace a technical support interview?
How to Ace Your Technical InterviewBefore the Interview.Get a Book. As early as possible before your interview (though I only managed a meager two weeks), start preparing. ... Practice Makes Perfect. ... Don't Overload Yourself. ... In the Interview.Be Ready for Anything. ... Ask Questions. ... Take Your Time.More items...•
What is basic technical support?
Technical support specialists provide assistance to customers experiencing technical, software and/or hardware problems. Technical support duties and responsibilities typically include answering customers' technical questions via phone and email, and diagnosing and troubleshooting various technical issues.
What made you get into technical support?
This question can help you gain a better understanding of the applicant’s individual motivations. What to look for in an answer:
What skills do you need to be a technical support specialist?
When hiring a technical support specialist, look for basic software skills such as CRM and Microsoft products, creative problem solving skills and the ability to explain complex topics to people who aren’t tech savvy. Great candidates for your technical support role may also have customer service experience, strong interpersonal skills and basic to advanced troubleshooting skills.
Why did you apply to our company?
This question helps you measure employee commitment. What to look for in an answer:
What makes you qualified for this job?
With this question, you can hear about the applicant’s education, experience and other qualifications and skills in more detail. What to look for in an answer:
What is your troubleshooting process?
The goal of technical support is to provide help and advice to customers about products. You must understand how applicants go about solving customer issues because it’s crucial to customer retention and business success. What to look for in an answer:
Is technical knowledge or customer service more important?
Technical support specialists must have the right mix of technical and people skills. What to look for in an answer:
What is technical support engineer interview?
A Technical Support Engineer interview is not just about your knowledge but also about your approach towards a problem and how you solve it. It will also give the interviewer an idea about how willing you are to learn and adapt.
What is technical support?
A technical support job puts together the knowledge of computer, its know-how and the skills required for customer service. Its aim is to help customers with issues related to computers.
What does the interviewer want to hear?
Answer: Answer this question carefully. The interviewer wants to listen to your approach to solve the problem.
What is the interviewer looking for in a job interview?
Answer: In the answer, the interviewer will be looking for your passion for the job. Your answers must be sincere and honest and you must have an understanding of the purpose of the job.
How many types of firewalls are there?
Answer: There are eight types of firewalls and they all vary in their general structure and the way they work.
What is the job of a technical support engineer?
The job role of a technical support engineer is to maintain and monitor the computers and the networks of an organization or provide online support for the organization's clients. A technical support engineer is responsible for doing the following tasks: Install and configure the OS, hardware, software, and other online applications.
What should your aim be in technical support?
Your aim should be to satisfy the customer's needs as quickly as possible. Your focus should be to minimize the downtime of your client. So, if you find multiple issues, there will be multiple fixes that might be unrelated. It would help if you always remembered that time management very critical in technical support.
Why do you ask a question in an interview?
The interviewer asks this question to check your approach towards identifying a problem and finding its solution. It also shows your attitude towards problem-solving. Remember that the first thing in troubleshooting is to get all the facts first .
What does the question mark on my device manager mean?
When the sign question mark "?" appears in the device manager, it indicates that it is not properly installed. We can see this problem mainly in brand new plug-in cards.
How long is a call?
Generally, the expected period of an average call would be around 2-3 minutes. Sometimes, it would be less or more depending on the complexity of the problem.
Why do you ask technical questions in an interview?
Interviewers ask technical questions to learn your skill levels and how you process information. Prepare to discuss your approach and explain your reasoning. If necessary, ask for a moment to collect your thoughts. Ask clarifying questions if needed. If you are considering a career in the tech industry, it is important to know ...
What to do when answering technical interview questions?
When answering a question that has several possible scenarios for arriving at a solution, explain your problem-solving process and make it clear that you know how to use each method to find a solution.
What is a technical interview?
A technical interview is a job interview for any position that relates to the tech industry, such as information technology. Technical interviews may take place over the phone, online and in-person, and may range in time from one hour to full-day interviews. Interview questions may consist of traditional interview questions, brainteasers, technical proficiency tests and problem-solving questions.
What to ask a coding interviewer?
The interviewer will probably ask you a question about the coding languages you know to determine whether you have a comprehensive understanding of how to use the language they expect you to use and whether you are comfortable using more than one language. When answering this question, it is important to mention the specific coding languages you have worked with and are comfortable with. Then, choose one specific coding language you are most comfortable with and explain why.
What to do if you don't know the answer to a technical interview?
If you are asked a question during a technical interview that you don't know the answer to, it is ok to tell the interviewer you don't know the answer. However, you should elaborate on your answer and explain how you would go about finding the information for the answer if this were a problem you faced on the job. This will show the interviewer you have the ability to search for information to solve problems when you don't know how to do something.
What to ask an interviewer about your education?
When an interviewer asks questions about your education, they want to know about the specific technical training and education you have and how it has prepared you for the position you are applying to. When answering these questions, make sure you mention any special certifications, coursework and training you have received and any academic accomplishments relevant to the position you are applying for. Here are a few common technical interview questions about your education with example answers:
1. Why are You Interested in This Role?
The interviewer will always want to know what sparked your interest in a given role. The best answer will always put you ahead of other interviewees. Therefore, be careful when answering this question.
2. What Does Computer Technical Support Entail?
The interviewer wants to know if you understand the roles of computer technical support specialists. Remember, you can only be perfect for the job if you know what is expected of you.
3. What are the Qualities that Computer Technical Support Require?
Computer technical support, just like any other field, requires a set of qualities for success. You have to understand these to do your job effectively.
4. What Major Challenges Did You Face During Your Last Role and How Did You Manage Them?
You need not overthink this question. The interviewer is assessing your problem-solving skills.
5. What is the Daily Routine of People Offering Computer Technical Support?
The interviewer expects you to know everything that happens in the workplace. You will not land this job if you are clueless.
6. Describe Briefly About Your Experience
Nowadays, not much emphasis is put on your experience as some companies prefer working with employees fresh from college provided that you have met all the other requisites. However, you still have to answer this question correctly.
7. What Kind of Strategies and Mindset is Required For This Role?
Do you know what it takes to succeed in the computer technical support field? Well, you need the right mindset and strategies.
Best technical interview questions
Below are a few tech interview questions to ask in an interview. These technical interview questions and answers shall help you understand what to expect from the candidate and they could be broadly divided as IT technician interview questions or as practice technical interview questions.
Technical interview questions for freshers
Below are the top 10 technical interview questions for freshers. These common technical interview questions will help you understand the candidate who isn’t experienced.
What are the tools that will be helpful to troubleshoot the problem and solving them?
Manuals, Knowledge, team-members and experience are the tools that will be helpful to trouble shoot the problem and solving them.
How long is a call?
The expected period of an average call would be around 2-3 minutes, sometimes less or more depending on the problem complexity.
What does it mean when a plug in card says "not properly installed"?
When this sign appears, it indicates the device is not properly installed. Such problem arises in case of brand new plug-in cards.
