A team’s front office includes a variety of high-level decision-makers that do not serve customers, but rather the ones who make executive decisions regarding hiring and player acquisitions, such as:
- President
- General Manager
- Director of Player Operations
What are the 9 sections of front office?
Sections of front office department in hotelsDESINGED BY, SUNIL KUMAR FRONT OFFICE DEPARTMENT SALE OF HOTEL ROOMS. ... SECTIONS OF FRONT OFFICE DEPARTMENT IN HOTELS.SECTIONS OF FRONT OFFICE Reservation , Reception, Registration, Bell desk, Concierge (information desk).More items...•
What are the three main sections of front office operations?
Front Office Operations Collecting detail information while guest registration. Creating a guest's account with the FO accounting system. Issuing accommodation keys to the guest.
What are front area of front office?
Front office area is commonly termed as 'Reception', as it is the place where the guests are received when they arrive at the hotel. It is the first point of interaction between the hotel and the guests.
What are the 5 sections of front office?
With this ON POINT article you are about to understand the Sub-Sections of Front Office Department along with their basic activities.RECEPTION AREA. Also known as Registration Section, This section is located in the Lobby. ... INFORMATION DESK. ... CASHIER ZONE. ... RESERVATION. ... SWITCHBOARD SECTION. ... LOBBY. ... THE BELL DESK. ... BUSINESS CENTER.More items...•
What are the 5 section under the front office?
Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.
What are the 7 front office roles?
Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.
What is front office department in hotel?
Front office is the first department of hotel which comes in guest contact, at the time of guest arrival and the last department when they depart from the hotel. This department performs the various functions like reservation, reception, registration, room assignment and bills settlement of a resident guest.
What is role of front office in hotel?
A Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
What are the front office operations?
The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations. The functions of the front office generally generate the majority of revenue for a firm.
What are the categories of front office operations?
Following are the most basic responsibilities a front office can handle.Creating guest database.Handling guest accounts.Coordinating guest service.Trying to sell a service.Ensuring guest satisfaction.Handling in-house communication through PBX.
Who are the three most important members of front office staff?
Duties and Responsibilities : Front Office Organisation1) Front Office Manager.2) Assistant Front Office Manager.3) Reservation Manager/Assistant Manager Reservation.4) Lobby Manager.5) Front Office Assistants. (i) Reservation Assistants. ... 6) Night Manager.7)Night Clerk.8) Bell Captain.More items...•
What is the difference between a receptionist and a front office?
In a big hotel it contains different departments, units and each one does specialized jobs, whereas in a small hotel a receptionist is responsible for the total jobs of front office.
What is reception unit?
Reception: This unit receives guest upon their arrival, registers all the necessary information form guest and allocates rooms. The receptionist also manages the room key. He also works as nerve system. He receives message for the guest and informs the guest. He handles the guest problems and complaints. It maintains close relation with bellboys to handle guest baggage and with housekeeping department for the amenities to be placed in the room, and with the kitchen to order the food, if any.
How to greet a guest at a bell desk?
1st step: The very first step is to greet and receive the guest by doorman. He receives and buzz the bell to inform the bellboys at the bell desk. 2nd step: By receiving the buzz the rush to help the guest with their luggage. He greets the guest and makes them to feel comfortable as if they have arrived to their home.
What is the function of a hotel travel desk?
They provide information about the city, events, and functions. For this purpose they keep in close contact with bell boys. In some hotels travel desk does the function of information unit to assist guests in making travel plan and booking flight ticket.
What is reservation in a hotel?
Reservation: This unit in the hotel handles the pre-registration of a guest. They block the room requested by individual guests, or by agents, etc. and maintains the proper record. In a small hotel this department does the agreement regarding special rate, but in big hotel marketing department does rates and special agreement. In some hotels this unit may be set up under the marketing department. It maintains close relation with Reception and with housekeeping department and engineering department and maintains the proper of saleable rooms. It informs the account about the special room rate, collection process, credit facilities, etc.
What is the front office of a hotel?
The Front Office is the one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel. The staff of Front Office department is very visible to the guests. Front office staff handles the transactions between the hotel and its guests. The staff also receives the guests, handles their ...
What is the back office?
BACK OFFICE. Last but not the least, Back Office is also a very important part of the Front Office Department. Major Documentation, Storage, System Management, Executive Offices are located there and It plays an important role in the smooth front office operations.
What is the registration section in the lobby?
Also known as Registration Section, This section is located in the Lobby. It also allocates the Room and established the Rates for different types of guests. The person of the section is called Receptionist. The GSA (Guest Service Officer) has direct contact with guests.
What is the lobby area in a hotel?
Also known as Front Zone or Public Area, It is an area which is located at the entrance of a hotel building with a sitting arrangement for guest’s visitors to meet and wait. It is synonymous with the word “Foyer” which means a wide passage or large hall just inside the entrance of a public building. The dimension and design of this area rely upon the size and design of the building. Basically lobby area must be furnished with all the necessary things to provide comfort and elegance to the guests.
What is the function of the telephone section?
Its main function is to handle incoming and outgoing calls. It is also responsible for managing wake up calls as requested by the guest and preparation of telephone bills made by guests and staff.
Where is the bell desk in the lobby?
The Bell Desk is located at either side of the lobby entrance headed by the bell captain and followed by bell boys. This desk is responsible for handling the guest luggage during arrival and departure.
What is the person who handles the business center?
The Person who handles the business center is known as Business Centre attended and the main function of this section is to provide communication facilities and services like STD, ISD, E-mail, internet, fax, xerox, etc.
What is the front office in a hotel?
The front office in a hotel is responsible for the sale of room’s through systematic methods of#N#reservation, followed by registration and assigning of rooms to customers. The front office is#N#the most visible department in the hotel.
What is the reception and information section?
The reception and information sections are usually the focal point of all activity#N#for the front office and are prominently located in hotel’s lobby. A guest comes to#N#the reception to register, to receive room assignments and top check-out. To#N#inquire about the available facilities and services and about the city or the#N#surrounding areas of interest, the guests usually contact the information desk.#N#Many hotels now have only a front desk, which serves as both the reception and#N#the information section. The front desk often serves as the hotels control centre#N#for guests requests concerning housekeeping or engineering issues. Foreign#N#guests use the front desk to exchange currency, find translator, or requests#N#other special assistance. The reception and information counter also maintains#N#the mail and letter rack.
Front Office Reception
The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has and put them in contact with a relevant person at the company. The staff of this department is very visible to the guests.
Reservation
The term reservation means booking in advance. It basically blocks/reserve the room as per the requester specifies data.
Telephone Section
This section is handled by telephone operators and it is located at the back of the office. Its main function is to handle incoming and outgoing calls. It is also responsible for managing wake up calls as requested by the guest and preparation of telephone bills made by guests and staff.
Lobby
It is an area which is located at the entrance of a hotel building with a sitting arrangement for guests visitors to meet and wait. It is synonymous with the word “Foyer” which means a wide passage or large hall just inside the entrance of a public building. The dimension and design of this area rely upon the size and design of the building.
Bell Desk
It is located at either side of the lobby entrance headed by the bell captain and followed by bell boys. This desk is responsible for handling the guest luggage during arrival and departure. The bell desk section also handles the paying, delivery of guest mail and messages to the concerned guest room.
Travel Desk
This section of the front office is responsible for arranging the packages, tickets, etc for the guest as per their request.
What Is The Front Office?
Understanding The Front Office
- The term "front office" originally emerged in the law enforcement field in the early 20th century. Those convicted of crimes or engaged in criminal activity sometimes referred to the main police office or the main detective bureau as the "front office" because it was the highest law enforcement establishment in a local area. By the 1930s, the meaning of the term front office ha…
Front Office vs. Middle Office vs. Back Office
- On a conceptual level, many firms are divided into three parts: the front office, the middle office, and the back office. While the front office is responsible for performing sales and client service functions, the middle office is responsible for managing risk and corporate strategy, and the back office provides analysis, technical, and administrative support services. Using this conceptual m…
Special Considerations
- The term "front office" has a more specific meaning in certain industries, primarily investment banking, hotels, and sports. In the hotel industry, the front office specifically refers to the area where customers first arrive at the hotel. This area is also called the reception area. A receptionist is typically employed to work in the front office; the role of a receptionist is to get in touch with t…