Full Answer
Is Comcast experiencing an outage?
Widespread Comcast outage hits SWFL, Sarasota and Central Florida. Here's what we know. Thousands of Comcast and Xfinity customers from Naples to Leesburg were knocked offline for hours Monday, some of them after a cut fiber hit services, according to a company statement and its website.
How do I report an outage to Comcast?
Was there a Comcast outage in my area?
- You can report an issue by going to the Xfinity Status Center.
- We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us.
- After you click Submit, you'll see a confirmation message.
How to check Comcast outage?
- Check for outages on Xfinity's My Account
- Check for outages using the Comcast Outage Map
- Set up text message alerts for outage updates
- Troubleshoot or reboot all of your internet devices
Why did Comcast go down?
Yesterday, folks across the country reported that Comcast internet was down -- an unusually large outage that lasted around 90 minutes. It turns out that the problem was caused by Level 3, an enterprise ISP that provides the backbone for other internet providers like Verizon, Comcast and RCN. Read rest of the answer.
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Why is my Comcast internet not working?
Make sure the plugs for the devices haven't come loose, the outlets are working and a fuse hasn't blown. Check that all the cable connections are secure. If your TV is hooked up to a TV Box, VCR or DVD player, check that the TV is on the right channel.
Why is Comcast TV not working?
Make sure you've tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We'll scan your device for potential issues. Choose a System Refresh or Restart a Single TV Box.
How do I check for Xfinity outages in my area?
Check for a Service OutageSign in to My Account.Once you're signed in, on the top of the screen click on Services.Click the Status Center link.A banner at the top of the page will alert you to outages in your area, along with all the devices associated with your account.
Why does Comcast keep going out?
It's possible your Xfinity Internet keeps dropping often cause of loose cable. Check if the cables are intact. If you find them loose, try slightly twisting them and check if the connection is restored. If it is restored while holding it in a particular manner, there is some loose connection.
Why are my channels not working?
First check that your TV is set to the correct Source or Input, try changing the Source or Input to AV, TV, Digital TV or DTV if you haven't already. If your “No Signal” message is not due to incorrect Source or Input being selected, then it's most likely caused by a set up or antenna fault.
What is error code XRE 03059?
Error Code: XRE-03059. Description: Your box has detected a tuner issue. This problem is usually RF-based. If the error displays on a group or block of channels (i.e, channels 800-810), it's possible there is a coax issue.
Why is my Xfinity router blinking orange?
If it is blinking, this usually means that your connection is not ideal or it is struggling to create a smooth wifi connection. Alternatively, it can also be a sign that your device is updating its firmware, which may take anywhere from 15 – 30 minutes.
Why is my Xfinity router blinking green?
While a green light may signify nothing wrong, in Comcast and Xfinity modems and routers, it's not the same. If your Xfinity box is blinking green, it means that the internet connection is unstable. Furthermore, there could be a problem with the server or with the connection you're receiving.
What phone number is 800 934 6489?
If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489).
Why does my Comcast internet keep dropping 2022?
If your Internet keeps going out, your cables could be a problem. The most common issue is a loose coaxial cable. This is the cable that connects your modem to the wall outlet.
Why is my Comcast internet so slow all of a sudden 2022?
Your Xfinity internet might be slow because you don't have enough bandwidth in your current plan to keep up with your internet use. This may especially be the case if you've started working or learning from home.
Why is internet going in and out?
Your internet keeps cutting out because you or your internet provider need to resolve one or more issues. For example, your modem may be faulty, your router may be out of date, or you may have too many devices using too much data simultaneously. Cables may be damaged. Network congestion may slow speeds.
Why am I getting no signal on my TV?
Check the cable connections between the TV and your video device or receiver. Change the channel or try a different input device or movie. The received signal may be weak. If your TV uses a cable or satellite box, you may need to contact your service provider for further assistance in improving the signal strength.
How do you reset Xfinity TV?
Ensure your cables are tightly secured. Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot.
Why does my TV say no signal?
A "No Signal", "No Source", or "No Input" message will appear on your TV screen if the TV is not receiving a signal from your TV box. This is often a result of either the TV box being powered off, not being properly connected to the TV, or the TV being set to the wrong input.
What input should TV be on for Xfinity?
What input should my TV be on Xfinity? HDMI is the current standard for Video Input for the Xfinity TV Box.
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Is the internet fragile?
The underlying physical backbone of the internet is surprisingly fragile, and failsafes don't always work. For example, in November, a tiny misconfiguration error at Level 3 caused outages around the US.
Does Comcast have fiber optics?
Like virtually all internet providers, Comcast relies on a combination of its own fiber optic infrastructure and that of other partner companies to seamlessly route data around the world.
Did CenturyLink cut fiber?
CenturyLink noted that its two fiber cuts would not have been enough on their own to cause the outage, indicating that another also occurred, as Comcast said. "Earlier today, Zayo experienced a fiber cut in the New York area," said a Zayo spokesperson in a statement.
Quickly find a solution without the call
Identify potential problems and discover easy fixes with the same diagnostic tool used by our agents.
Restart Modem
Find out how to reset your modem to quickly resolve common issues like slow speeds and problems connecting to your wifi.
Restart Cable Boxes
Find out how to reset your Xfinity cable box to fix larger service issues like on-screen errors, missing channels, and more.
Common Solution
Cable and internet connections can become loose over time and cause issues with your service.
Tips in case of an outage
If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. On occasion, your power may start working before your Xfinity services. In those situations, we ask for your patience — our teams work hard to get our services back up and running so you can be connected again.
Comcast Xfinity issue causes Internet and TV outages across US
Comcast Xfinity is down across the US, leading to widespread Internet and TV outages.
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