Despite some variance across establishments, a front desk agent is generally responsible for:
- Greeting guests and helping form a positive first impression of the hotel
- Performing check-in procedures, including identity verification, payment processing and room assignment
- Answering questions about the hotel's policies and amenities
- Answering questions about the local area and providing relevant recommendations
- Supporting swift and complete resolution of any guest complaints or inquiries
What are the duties of a front desk associate?
- The front desk associate helps in generating the sales by promoting special services offered, thus generating more revenue for the organization.
- He/she ensures the work area is safe, clean and well organized. ...
- If the reception staff is not available or is busy, he/she may need to take over their duty.
What is a good job objective for a front desk?
Work Experience
- Supervises and creates schedules of 10 Front Desk employees.
- Accomplishes all check-in and check-out functions in a courteous, amiable and efficient manner.
- Welcomes each guest who enters the Lodging Reception Center and answers inquiries with accurate responses.
- Addresses stressful or emergency situations with composure and SOLUTION first mind set.
What are some front desk responsibilities?
Some common responsibilities for a Front Desk Agent include the following: Manage online, phone and in-person room reservations. Welcome guests, check them in, distribute room keys and explain the hotel’s amenities. Take payment from customers. Respond to guests’ issues and complaints in a friendly, timely manner.
What is front desk manager's job description?
Front Desk Manager Responsibilities:
- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
What are the responsibilities of a front desk associate?
They are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
What skills do you need to be a front desk associate?
Make sure you highlight these eight skills on your receptionist resume to stand out from the competition:Communication ... Multitasking. ... Prioritizing. ... Organization. ... Technical skills. ... Interpersonal skills. ... Initiative and problem-solving abilities. ... Dependability.
What is the difference between receptionist and front desk?
The difference between the front desk and the receptionist has to do with the scope of responsibility. A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations.
Is being a front desk receptionist hard?
Yes, being a receptionist is a stressful job. This largely depends on the company you work for. However, a typical receptionist is usually on the go for most of the day. As a receptionist, you have to think on your feet, deal with multiple tasks at once, greet people, make bookings, emails, and take and make calls.
Is working at a hotel front desk hard?
It's not uncommon for a front desk worker to take on five to ten roles simultaneously. Not only is their job important, but it can also be the most demanding. They are literally in charge of the entire nerve center of the hotel. Most of the important functions that exist for the hotel begin and end at the front desk.
Whats a lady at the front desk called?
ReceptionistA Receptionist is a professional who manages the front desk of an organization. They are usually the first point of contact for customers. Receptionists also perform various administrative tasks.
What do receptionists do all day?
The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, ...
Is front desk considered customer service?
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication.
What skills do you need to work front desk at a hotel?
To become a Hotel Receptionist, you'll need to have:clear speech.a polite manner.a high standard of personal presentation.excellent verbal and written communication skills.a good telephone manner.customer service skills, patience and tact.the ability to be calm and well organised, even when working under pressure.More items...
What is the most important skill of a front desk officer?
Communication. Communication is critical for hotel front desk and guest service employees. They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone.
What are the 10 qualities of a receptionist?
10 qualities of a good receptionistCommunication.Multitasking.Social skills.Organization.Technical skills.Resistance to stress.Problem solving.Empathy.More items...•
What is the most important skill that is required of a front desk officer?
Problem-solving As a front desk professional, you must have the ability to identify problems and use problem-solving skills to provide solutions. This is an important skill as it ensures the continuation of normal business operations.
What does a Front Desk Agent do?
Front Desk Agents work for hotels, motels and other vacation resorts checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area.
How to describe a front desk job?
In the next section of your Front Desk Agent job description, outline the skills and qualifications that you are looking for. This is one of the most important parts of the description since the qualifications shape which candidates will apply. Writing a thoughtful list of qualifications will help you attract the most suitable candidate for the job. Include education prerequisites and previous experience as well as soft skills like personality traits that will make for a successful hire, including: 1 High school diploma or GED 2 At least two years of customer service experience 3 One year of front desk experience in the hospitality industry 4 Excellent verbal communication skills 5 Availability to work shifts, including evenings, weekends and holidays 6 Familiarity with resort check-in software 7 Ability to solve client issues in a friendly and timely fashion 8 Friendly and welcoming demeanor
What skills do font desk agents need?
Effective Font Desk Agents should also possess strong problem solving and critical thinking abilities to resolve an unexpected guest issues as they arise.
Where do front desk agents work?
Front Desk Agents work primarily in hotels, checking guests in and out of rooms, while Receptionists work in waiting areas of organizations and business offices.
How much does a front desk agent make?
A Front Desk Agent makes an average of $12.31 per hour. Pay rate may depend on level of experience, education and the geographical location.
What is a monitor lobby?
Monitor lobby traffic/CCTVs for suspicious activity; address when necessary.
Is FirstService still hiring?
FirstService Residential is still hiring! We are always looking for hospitality professionals! We have openings for Front Desk, Building Maintenance, Security, and more! We are not dependent on the tourism industry and our goal is to keep our exceptional service provided to all Condos and HOA communities, especially during this time.
What Does a Front Desk Receptionist Do?
The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception.
What skills do front desk receptionists need?
Computer skills: Front desk receptionists should be proficient with Microsoft Office tools and possess strong keyboarding skills to perform their job successfully. Organizational skills: They must be Well-organized, detail-oriented, and multi-tasking, with the ability to effectively prioritize assignments.
What is a receptionist?
The front desk receptionist is the first point of contact for customers, guests, and walk-ins. They perform various functions, including providing clerical and customer support duties. The front desk receptionist job description consists of the following major tasks, duties, and responsibilities: Responsible for receiving visitors by greeting them ...
What is the role of a receptionist in a hotel?
In a hotel, the front desk receptionist’ role involves crafting the guests’ experience: they check them in, assign rooms, and ensure luggage and needs are in the room ready.
What is the job of a switchboard operator?
Operates telephone switchboard; answers and transfers calls to appropriate units
Do you need to publish a job description for front desk receptionist?
If you are hiring for the position of front desk receptionist, you will need to make and publish the job description to help interested individuals learn about what the role entails.
Job brief
We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
Responsibilities
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
What Is a Front Desk Associate?
A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties.
How to Become a Front Desk Associate
The qualifications that you need to start a career as a front desk associate include communication skills and at least a high school diploma or GED certificate. Every job in this field involves interacting directly with customers or guests, so you need strong customer service abilities.
Front Desk Associate Job Description Sample
With this Front Desk Associate job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Front Desk Associate role.
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What does a front desk agent do?
A front desk agent is the first point of contact with hotel guests. They use their skills and professional experience to anticipate guests’ needs and provide them with a pleasant experience during their stay. They book reservations, check guests in and out of their rooms and accommodate any special needs or requests. A front desk agent’s responsibilities include:
What do front desk agents use to help?
They will use their interpersonal skills to help resolve conflict and meet their guests’ needs. Technical skills: Front desk agents regularly use office software to access reservation records, process payments and complete other administrative tasks.
What are the skills required to be a front desk agent?
Skills. Front desk agents require a range of skills to succeed in a kitchen setting. Some skills include: Organization: Since front desk employees frequently multitask throughout the day, they must remain organized to allow them to successfully complete all tasks accurately and efficiently.
How long does it take to shadow a front desk agent?
Training often includes a period of textbook learning and safety instruction, followed by shadowing a current front desk agent for one to two weeks or until the trainee is comfortable enough completing tasks on their own. Front desk agents can use previous customer service or hospitality experience when beginning work for a new employer.
How much does a front desk agent make?
For the most up-to-date salary information from Indeed, click on the salary link. Some salaries range from $7.25 to $22.90 per hour.
How long is a hotel front desk agent certification good for?
To become certified, you must complete a 30-question exam with a score of at least 70%. Once earned, the certification is valid for five years.
What should a hotel front desk agent do?
For example, if a particular guest has a baby or toddler, front desk agent should be able to offer additional services (i.e. a bottle warmer, milk available 24/7, crib - if available) to make the guest’s stay more comfortable.
What is a great ambassador for a hotel?
That said, these professionals may very well be the “face of your hotel” to most guests. As such, whoever takes on this role should be a great ambassador from the hotel – understands what we stand for and able to communicate this well to guests. I see and speak with proud ambassadors on a weekly basis… Does your hotel have some?
Is front of house a tough job?
Working the front of house at a hotel is a tough job. I know, I've had my share of working desk shifts.. (remember doing 3 shifts in a row? – not fun!). Guest service agents are on their feet for most of an 8 hour shift and have to deal with demanding guests. And many times, how they react can make or break our hotel’s reputation.
Is sitting behind a desk exhausting?
Energetic. Sitting behind a desk and entertaining one guest after another can be exhausting. However, a front desk agent cannot show signs of tiredness or fatigue. Share tips on how they can keep their energy levels up throughout the day. We a need energetic and happy team.
Is it true that a front desk agent should always smile?
The most genuine and warm smile can cure even the worst of days. A great front desk agent should be smiling 100% of the time. Yes, I know that there are days when we don’t feel like smil ing, but an awesome front desk member should be ready to come to work with a smile.
Is front desk agent created equal?
Not all front desk agents are created equal. At the same time, none of us were born to take on this task. We must groom our staff, instill these 10 traits in them, and watch them bloom into the best person they can be. There are millions of amazing and great agents in our industry. Make sure these wonderful people are working at your hotel!
