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what does a reservation agent do

by Norma Hansen Published 3 years ago Updated 2 years ago
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Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins.

Full Answer

What does a hotel reservation agent do?

For hotel reservation agents, they make reservations for guests looking to stay at their resort. They may help customers over the phone who are calling to get price quotes and reserve rooms or handle guests as walk-ins.

What does a reservationist do?

They may work for a specific brand, property, or company, or may be independent and able to assist customers with reservations for a wide range of companies. They provide information, respond to customer inquiries and questions, investigate rate options and availability, and provide details on available options.

What are the skills required to be a reservation agent?

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers. Assisting and advising customers who may be choosing from a variety of travel options.

What are the different types of reservation agents?

There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by the company.

What is a reservation agent?

What are the qualities of a reservation agent?

What is the job of a reservation manager?

What skills do reservations agents need?

How much does a reservation agent make?

What are some examples of organizational skills in reservations?

What is an agent's job?

See 4 more

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What is the work of reservation in hotel?

The Hotel Reservation Clerk will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.

What is the role of a reservation agent?

The Reservation Executive handles the requests from guests, companies and travel agents via phone and other platforms. He/She needs to ensure booking information are input accurately into the reservation system, and maintain and update room availability on online booking platforms.

Why do you want to work in reservation?

Why do you want to work as a reservation agent? This isn't the most fancy job in the world, a position you'd boast about in front of friends. But it is a decent clerical job in a clean environment, and at the end of the day you help people arrange their favorite part of the year–holidays, vacation.

Who prepares the reservation?

Reservation of the hotel accommodation is one of the important responsibilities of the front office department. A potential guest contacts a hotel for availability of the desired type of accommodation and any allied services that the hotel offers. The front office department needs to react to the enquiry of the guests.

What is airline reservation agent?

Job DescriptionAirline reservation agent is responsible for providing customer support to the passengers via phone or personally to assist in undertaking ticketing functions and reservations for the passenger.

What are the tasks of a travel agent?

Sells and coordinates transportation, accommodations, insurance, tours and activities. Advises clients regarding destinations, cultures, customs, weather and activities. Collects payments, books travel arrangements and pays applicable fees. Handles travel issues, conflicts, complaints, cancelations and refunds.

What is the full meaning of reservation?

reservation | American Dictionary an arrangement to have something kept for a person or for a special purpose: I made a reservation at the restaurant for 7 o'clock. [ C ] A reservation is also an area of land set apart for a particular group of people to live on, esp. American Indians.

How much do airline reservation agents make?

How Much Do Work From Home Airline Reservation Agent Jobs Pay per Week?Annual SalaryMonthly PayTop Earners$95,500$7,95875th Percentile$63,000$5,250Average$53,398$4,44925th Percentile$31,500$2,625

List of Reservation Agent Responsibilities and Duties - Great Sample Resume

Boost your fit for the job in the job recruiters eyes by identifying Reservation Agent responsibilities that you should address in your resume.

Reservation Agent Duties & Responsibilities - Career Trend

There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by the company.

Reservations Agent Job Description Sample Template - ZipRecruiter

We are seeking a motivated, detail-oriented individual to join our hotel company as a Reservations Agent. As part of our team, you answer phones and emails, assisting customers in booking suitable reservations at one of our various properties.

Hotel Reservation Agent Job Description | Now Hiring - CareHealthJobs

Hotel Reservation Agent Jobs, Employment | Indeed.com. Posted: (9 days ago) A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with… Posted Posted 1 day ago · More... Job Description Indeed.com . Jobs View All Jobs

What is a reservation agent?

A reservation agent handles booking, inquiries, and cancellations in a hotel environment. They are responsible for answering calls promptly, ensuring records get kept accurately, checking the occupancy of other neighborhood hotels, and acting as a liaison between the guest and hotel.#N#Reservations agents work closely with clients in booking large groups and special accommodations such as VIP and private parties. They also attend all hotel staff and procedure meetings to ensure they are well informed and updated on the latest hotel reservation requirements and operating procedures.#N#Reservations agents must be knowledgeable of room rates, room availability, and high-business seasons. Additionally, these agents must respond promptly and satisfactorily when complaints get filed regarding availability and reservation extensions.#N#A high school diploma or equivalent is typically required, with previous experience in a similar role required or preferred. At all times, these agents should be friendly and keep a pleasant demeanor with guests. The reservation agent's hours may vary depending on the season and the number of incoming guests, and subsequently, they get paid $13 per hour.

How Do Reservations Agent Rate Their Jobs?

Rate how you like work as Reservations Agent. It's anonymous and will only take a minute.

What are the best states to work as a reservation agent?

The best states for people in this position are Illinois, Alaska, Washington, and California. Reservations agents make the most in Il linois with an average salary of $35,484. Whereas in Alaska and Washington, they would average $34,019 and $31,029, respectively. While reservations agents would only make an average of $30,610 in California , you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

How much does a reservation agent make?

Reservations Agents in America make an average salary of $28,291 per year or $14 per hour. The top 10 percent makes over $36,000 per year, while the bottom 10 percent under $21,000 per year.

What is location quotient?

Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

What is a reservation agent?

Also known as travel clerks or reservationists, reservation agents provide booking and reservation services to customers. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. They work with customers over the phone, in person, or via email and strive to provide excellent customer service.

What is a travel advisor?

Assisting and advising customers who may be choosing from a variety of travel options.

Reservations Agent Career Path

Learn how to become a Reservations Agent, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Reservations Agent Insights

Read what Reservations Agent professionals have to say about their job experiences and view top companies for this career.

What Does A Reservation Sales Agent Do?

A reservation sales agent informs customers of products and services offered in hotels, car rentals, airlines, and resorts. They also inform customers of the attraction sites available, directions, and any information they might need through their trip. They are the go-between for the customers and the facilities they are looking for.

Reservation Sales Agent Overview

Perhaps the hardest question to answer when deciding on a career as a reservation sales agent is "should I become a reservation sales agent?" You might find this info to be helpful. When compared to other jobs, reservation sales agent careers are projected to have a growth rate described as "little or no change" at 0% from 2018 through 2028.

Reservation Sales Agent Skills and Personality Traits

We calculated that 17 % of Reservation Sales Agents are proficient in Customer Service, Outbound Calls, and Front Office. They’re also known for soft skills such as Integrity, Interpersonal skills, and Organizational skills.

What Train Clerks Do

We looked at the average reservation sales agent annual salary and compared it with the average of a train clerk. Generally speaking, train clerks receive $6,957 higher pay than reservation sales agents per year.

What Are The Duties Of a Travel Clerk?

Next up, we have the travel clerk profession to look over. This career brings along a lower average salary when compared to a reservation sales agent annual salary. In fact, travel clerks salary difference is $6,374 lower than the salary of reservation sales agents per year.

How an Agent Compares

Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients.

Description Of a Baggage Agent

Baggage agents tend to earn a lower pay than reservation sales agents by about $2,545 per year.

What is a reservation sales agent?

Reservation sales agents serve as customers' first point of contact when it comes to reservations for hotels, car rentals, cruises, flights, and other things that warrant a reservation. They are responsible for educating customers about the company's products and services with the goal of securing a reservation from them.

How Do Reservation Sales Agent Rate Their Jobs?

Rate how you like work as Reservation Sales Agent. It's anonymous and will only take a minute.

How much does a reservation sales agent make?

Like many sales representatives, reservation sales agents make an average of $29,000 per year, plus commissions or performance-based bonuses. There is more than meets the eye when it comes to being a reservation sales ...

What skills do reservation agents need?

We discovered that a lot of resumes listed integrity, interpersonal skills and organizational skills.

What states have the best reservation sales agents?

The best states for people in this position are Alaska, Colorado, North Dakota, and California. Reservation sales agents make the most in Alaska with an average salary of $36,814.

How many reservations sales agents have a masters degree?

In terms of higher education levels, we found that 2.5% of reservation sales agents have master's degrees. Even though some reservation sales agents have a college degree, it's possible to become one with only a high school degree or GED. Choosing the right major is always an important step when researching how to become a reservation sales agent.

How much do reservation agents make in California?

Whereas in Colorado and North Dakota, they would average $31,235 and $31,148, respectively. While reservation sales agents would only make an average of $30,749 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay.

What is a hotel reservation agent?

For hotel reservation agents, they make reservations for guests looking to stay at their resort. They may help customers over the phone who are calling to get price quotes and reserve rooms or handle guests as walk-ins. They check guests in and out of the hotel or resort as part of their reservation duties.

What is the job of a travel agent?

The main duty of travel and reservation agents is to make reservations. For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers.

Do reservation agents get paid?

Most, however, do receive employer paid benefits, such as health insurance and retirement benefits. Because there are different types of reservation agents, the duties tend to vary too.

What is a reservation agent?

Reservation agents, also known as travel clerks, are responsible for helping clients plan and book their reservations. They are often employed by hotels, resorts, airlines, car rentals, and travel agencies. A reservation agent may help clients online, over the phone, or in person. The agent's duties include making reservations, ...

What are the qualities of a reservation agent?

Another trait important for fulfilling reservations agent duties is organizational skills. According to a reservations agent resume, "information clerks must be able to retrieve files and other important information quickly and efficiently.".

What is the job of a reservation manager?

Handle daily communication and correspondence; responding to inquiries and making changes to reservations as required.

What skills do reservations agents need?

As far as similarities go, this is where it ends because a reservations agent responsibility requires skills such as "data entry," "front office," "outbound calls," and "telephone calls.".

How much does a reservation agent make?

Reservations agents average about $13.6 an hour, which makes the reservations agent annual salary $28,291. Additionally, reservations agents are known to earn anywhere from $21,000 to $36,000 a year. This means that the top-earning reservations agents make $15,000 more than the lowest earning ones.

What are some examples of organizational skills in reservations?

Here's an example of how reservations agents are able to utilize organizational skills: "possess excellent interpersonal, communication, team-building, organizational and problem-solving skills. Interpersonal skills is also an important skill for reservations agents to have.

What is an agent's job?

Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others.

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1.What Does a Reservations Agent Do? - Zippia

Url:https://www.zippia.com/reservations-agent-jobs/what-does-a-reservations-agent-do/

26 hours ago  · Reservation agents, also known as travel clerks, are responsible for helping clients plan and book their reservations. They are often employed by hotels, resorts, airlines, car rentals, and travel agencies. A reservation agent may help clients online, over the phone, or in person.

2.What is A Reservations Agent? | Career Path and …

Url:https://www.zippia.com/reservations-agent-jobs/

20 hours ago Reservations agents assist customers or travelers who wish to make reservations with a hotel, airline, car rental company, or other travel service. They may work for a specific brand, property, …

3.What does a Reservations Agent do? Role & Responsibilities

Url:https://www.glassdoor.com/Career/reservations-agent-career_KO0,18.htm

15 hours ago  · Employees in both reservation sales agents and train clerks positions are skilled in customer service, travel arrangements, and company policies. As far as similarities go, this is …

4.What Does a Reservation Sales Agent Do? - Zippia

Url:https://www.zippia.com/reservation-sales-agent-jobs/what-does-a-reservation-sales-agent-do/

33 hours ago  · Reservation sales agents serve as customers' first point of contact when it comes to reservations for hotels, car rentals, cruises, flights, and other things that warrant a …

5.What is A Reservation Sales Agent? | Career Path and …

Url:https://www.zippia.com/reservation-sales-agent-jobs/

18 hours ago Reservations agents assist customers or travelers who wish to make reservations with a hotel, airline, car rental company, or other travel service. They may work for a specific brand, property, …

6.What does a Reservations Agent do? Role & Responsibilities

Url:https://www.glassdoor.ca/Career/reservations-agent-career_KO0,18.htm

3 hours ago A reservation agent assists hotel and other types of transportation customers answering questions, assisting them in making travel decisions, and then booking reservations for …

7.Reservation Agent Duties & Responsibilities - Career Trend

Url:https://careertrend.com/list-6524068-reservation-agent-duties-responsibilities.html

10 hours ago  · For hotel reservation agents, they make reservations for guests looking to stay at their resort. They may help customers over the phone who are calling to get price quotes and …

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