What happens if I don’t tap out my Oyster card?
If you do not tap out your Oyster card, you will be charged the maximum fare for that journey. This this because most fares are based on zone, distance and time of travel. For you to pay the correct fare, the TfL charging system needs to know your destination station. Tapping out tells TfL the entirety of your journey.
What do I do if my compass card is not working?
If you’re at a station, try a different fare gate or validator. If the problem persists, please contact Compass Customer Service at 604.398.2042. If you’re able, write down the bus number and/or location of the card reader and the error message. This can help us determine the issue and fix the problem.
What happens if I Forget to tap out on rail or SeaBus?
If you forget to tap out on rail or SeaBus, your card will be charged the maximum fare. Buses are a one-zone fare and require tap in only. But you still need to tap out on rail and SeaBus. To request a refund, please call Compass Customer Service at 604.398.2042.
What if my compass card has a negative balance?
Your Compass Card requires a positive balance at all times for entry. So if your card has a negative balance, it will not work until you top it up with Stored Value. Even with a pass product, your card must at least have a zero balance. To get your card up and running again, simply add Stored Value.
What happens if I dont tap out Translink?
If you don't tap out, the system assumes you kept travelling and charges you for a 3-zone trip. Example time! If you have a 1-zone Monthly Pass and no Stored Value (cash) on your card and you don't tap out, the system will charge your card an AddFare of $2.75.
Does Compass Card money expire?
The Cardholder's Generic Compass Card will not expire.
Can I use my credit card instead of Compass Card?
That means Compass Card readers will accept contactless Visa® and Mastercard® credit cards as a convenient way to pay an adult, cash fare. Apple Pay, Google Pay and Samsung Pay with a Visa® and Mastercard® credit card linked will also be accepted.
How do I remove my Compass Card from my account?
If you lose your Compass Card, go to the 'Unlink Compass Card' page under the 'My U-Pass BC' tab after logging into your U-Pass BC account and follow the steps after hitting 'Confirm'. Make sure you unlink your Compass Card right away to deactivate your card and prevent someone else from using it.
Can Compass Card go negative?
Your Compass Card requires a positive balance at all times for entry. So if your card has a negative balance, it will not work until you top it up with Stored Value. Even with a pass product, your card must at least have a zero balance.
Why does my Compass Card say insufficient funds?
This is because the system dips into your deposit to pay for the additional fare charged to your card at the end of your last journey, creating a negative balance. Compass Cards MUST have a positive balance to start a new journey.
Can we add Compass Card in Apple wallet?
You can add a transit card to the Wallet app on your iPhone or Apple Watch.
Do I need to tap out on buses Vancouver?
There's no need to tap out on buses, which are a one-zone fare. If you're paying by cash on bus, you will be issued a paper transfer, which allows you to transfer between buses, but not to the SkyTrain, SeaBus or West Coast Express.
Can you tap phone on TransLink?
To travel on SkyTrain, SeaBus, or West Coast Express, you'll need a Compass Card, Compass Ticket, or to pay using your contactless credit card or mobile wallet (Tap-to-Pay). Paper bus transfers are only valid for transfer between buses.
How do I check my Compass Card history?
0:080:42How to check your travel history and Compass Card balance onlineYouTubeStart of suggested clipEnd of suggested clipOnce you register your compass card it's easy to keep track of your balance and travel. History logMoreOnce you register your compass card it's easy to keep track of your balance and travel. History log on to compass card dot CI. Under my cards you can use your stored value and passes or select card
How do I put money on my Compass Card?
0:080:47How to load a Compass Card online - YouTubeYouTubeStart of suggested clipEnd of suggested clipUnder my cards you can easily add value manually set your car to auto load or add paths follow theMoreUnder my cards you can easily add value manually set your car to auto load or add paths follow the instructions to add a Monthly Pass or load your cards with stored value choose your payment method.
How do I get a refund on my Compass Card Vancouver?
Registered cardholders can request product refunds by calling Compass Customer Service at 604-398-2042. Visit us in person at the Compass Customer Service Centre at Stadium–Chinatown SkyTrain Station.
Can you add Compass Card to Apple wallet?
You can add a transit card to the Wallet app on your iPhone or Apple Watch.
Can I use Compass Card in Victoria?
Bottom line: you pay the least if you use a Compass card or Compass ticket. You pay the most if you use cash, or tap a credit card at a farebox. So, either get a Compass fare card (instructions above) or pay your fare at the machines in Tsawwassen terminal, not as you board the bus.
Contactless Credit Cards Are the Next Step in Card Security
Tap-and-go credit cards provide about the same level of security as EMV chip cards but more convenience. EMV chips, which came to the U.S. just a few years ago, are much more secure than magnetic strips on the back of cards.
Does NFC Technology Have Flaws?
They may be called tap and go, but these cards can still process your purchase without touching a card reader. A card can communicate information from a distance of a few centimeters.
How to Find Out if You Have a Tap-and-Go Credit Card
Check your credit card for the contactless symbol. The emblem has a set of four curved lines that look like radio waves. It resembles a Wi-Fi icon turned on its side.
Should You Get an RFID-Blocking Wallet?
As use of contactless credit cards increases, RFID-blocking wallets have become a way to prevent card data theft. NFC is a subset of radio-frequency identification technology, or RFID.
Tap-and-Go Credit Cards Don't Stop All Fraud
NFC technology in a contactless credit card can keep your card data safe when making in-store purchases. But you're still exposed to other forms of credit card fraud.
What happens if you get charged a maximum fare?
If you were charged a maximum fare because you couldn't touch in or out for reasons beyond your control, you can apply for a refund.
What happens if you don't touch in and out?
If you don't touch in and out, we can't tell where you've travelled from or to, so your journey will be incomplete. As we can't work out the right fare for your journey, we'll charge you the maximum fare: Maximum fares don't count towards capping. If you don't touch in, you may be charged a penalty fare.
What do you need to do if you arrive at Elmers End?
If you've arrived at Elmers End or Mitcham Junction station by train and you're changing to make a tram journey, you must first touch out on a National Rail yellow card reader and then touch in on a tram yellow card reader before getting on.
How to pay the right fare?
To pay the right fare: Always use the same device or contactless card to touch in and out. For example, don't touch in with an iPhone and touch out with an Apple Watch or contactless card. Always touch out even if the gates are open.
How long does it take to get charged at the same station?
If you touch contactless (card or device) or an Oyster card on a yellow card reader when you enter a station, and then touch out to exit it within a short period of time, you'll be charged a same station exit: Between 0 - 2 minutes: a maximum fare.
How long does it take to get a refund for a bus?
Between 0 - 2 minutes: a maximum fare. If you re-enter the same or a different station within 45 minutes, you'll be refunded. This doesn't apply if you take a bus or tram before re-entering a station. Between 2 - 30 minutes: minimum pay as you go fare from that station.
When do you touch in on a yellow card?
Always touch in at the start of your journey and touch out at the end on a yellow card reader to pay the right fare.
TransLink considering grace period for bus riders who don't 'tap out'
TransLink says it is still trying to solve a problem with its controversial Compass Card system and it may implement a "grace period" for bus riders who fail to "tap out" as they exit.
Compass Card's tap-out glitch
TransLink says it is still trying to solve a problem with its controversial Compass Card system and it may implement a "grace period" for bus riders who fail to "tap out" as they exit.
Where to tap concession compass card?
Tap your Concession Compass Card card on the reader when entering or exiting SkyTrain stations, SeaBus terminals, and West Coast Express stations, and at the start of your bus journey. You do not need to tap out on the bus.
Where to return compass card?
If you’re looking to return your Compass Card, bring the card to the Compass Card Customer Service Centre at Stadium–Chinatown Station. We’ll reimburse your $6 deposit and any remaining balance (or your deposit minus any negative balance). You can also mail your Compass Card along with a refund form to:
How long does it take to get a Compass card?
Please allow 10 days for processing. If you’re in a hurry, call the Compass Customer Service Centre at 604.453.4490.
How long is a compass ticket valid?
Compass Tickets are valid from the time of purchase until 4 a.m. the next day regardless of use.
What is a compass card?
Compass Cards are convenient, reloadable fare cards that can be used when taking transit within Metro Vancouver. Compass Cards can be loaded with Stored Value, or with prepaid passes (such as Monthly and DayPasses).
How to order bulk tickets from Translink?
Email [email protected] to request a bulk ticket order form. Once you submit your order form and cheque, your tickets will be couriered to you for free in Metro Vancouver (courier charges apply outside of Metro Vancouver).
How many photos are included in a pass?
Include two recent hard-copy photographs, or one digital for your pass. Details are included in the form.
