As used in this section, a “breach” has occurred when a person, without authorization or exceeding authorization, has intentionally gained access to, used, or disclosed CPNI .
What is CPNI information?
CPNI is information related to the telecommunications services you purchase from us; it does not include social security numbers or credit card information." The letter informs me that my account was locked, my account will be monitored, and that law enforcement was notified by law per FCC regulations (!).
Is CPNI still relevant after 20 years?
Given the fact that the legislation surrounding the usage of CPNI is now over twenty years old, its relevance is now being seriously questioned. For example, before its passage, many communications providers had access to all of the information they could ever need in order to offer their customers better products and services.
What is the enforcement bureau doing with CPNI enforcement?
The Enforcement Bureau recently took enforcement action and proposed fines against carriers/providers failed to comply, and published an advisory to remind carriers/providers of their obligations. To learn more about the Bureau's activities with CPNI enforcement, click here.
What would constitute a CPNI breach?
(e) Definitions. As used in this section, a “breach” has occurred when a person, without authorization or exceeding authorization, has intentionally gained access to, used, or disclosed CPNI.
What does CPNI mean?
Both the Communications Act and the Commission's rules require telecommunications carriers, and interconnected providers of Voice over Internet Protocol (VoIP) services, to protect "customer proprietary network information," or CPNI.
What is CPNI example?
Examples of CPNI include information typically available from telephone-related details on your monthly bill, technical information, type of service, current telephone charges, long-distance, and local service billing records, directory assistance charges, usage data and calling patterns.
What type of information is considered CPNI?
CPNI stands for Customer Proprietary Network Information. CPNI is confidential information about a customer's purchase and use of telecommunications services, such as: Where, when, and with whom a call takes place (call detail records). The types and amount of telecom products and services a customer buys.
Should I opt out of CPNI?
It's important to realize that restricting a carrier from using your CPNI doesn't prevent it from being collected, so opting out might not prevent such information from being swept up in data breaches like AT&T's, but it certainly can't hurt.
Is Social Security number CPNI?
One of their rules is that customers can't use their SSN (or any part of it) for a CPNI password. So customers calling in and wanting to provide their SSN to get access to their account wouldn't work.
Why is CPNI important?
CPNI plays an important role in promoting competition for telecommunications services and for services that require access to the underlying telecommunications network — such as alarm services.
What regulation governs CPNI?
The FCC's CPNI Rules are codified in 47 C.F.R. § 64.2001 et seq.
Can you use CPNI for marketing?
A: We use your telephone CPNI to market additional services provided by LPC Connect such as new calling packages and features like Caller ID and Telemarketer Screening. We do not use your LPC Connect CPNI to market services such as Internet without your consent.
What is a CPNI for Verizon?
Customer Proprietary Network Information (CPNI) is information available to us solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the telecommunications and interconnected VoIP services you purchase from us, as well as ...
What is the CPNI on cell phone?
Customer proprietary network informationCustomer proprietary network information (CPNI) in the United States is information that telecommunications services -- such as local, long-distance and wireless telephone companies -- acquire about their subscribers. It includes what services they use, as well as the amount and type of usage.
Why is CPNI important?
CPNI plays an important role in promoting competition for telecommunications services and for services that require access to the underlying telecommunications network — such as alarm services.
When can CPNI be used for marketing purposes?
Approval of Our Use of CPNI Under federal rules, providers may use customers' CPNI without prior approval to provide customers with information about services that are within the same category of service you already purchase from us and in certain other circumstances.
How does Verizon protect CPNI?
The protection of your information is important to us, and you have a right, and we have a duty, under federal law, to protect the confidentiality of your CPNI. We may use and share your CPNI among our affiliates and agents to offer you services that are different from the services you currently purchase from us.
What Exactly Is the CPNI?
The CPNI is simply the information and data that the telecommunications industry collects about you. Your communications provider typically collects this. It includes the following:
How does CPNI impact a business?
The direct impact of the CPNI will be felt by the communications providers and the group of individuals and entities that must follow it down to the most granular detail. For instance, if you are a business owner that offers any type or kind of communications services to customers (an example would be if you are reseller for an ISP and offer VoIP-based services to your client base), you are completely bound by the rules and regulations of CPNI. These include:
Why was the CPNI passed?
Thus, another primary reason for the passage of the CPNI was to level the playing field amongst all of the communications carriers so that they all could have equal access to this information, given that they had explicit permission from the customer.
What is the trend in CPNI?
Another trend that has greatly impacted the timeliness of the CPNI is the use of social media. Given the heavy usage of Twitter, Facebook, LinkedIn, Instagram and so forth, information on their subscriber base can be accessed much more easily and used for marketing purposes, even by communications providers.
What is the purpose of CPNI?
The primary goal of the CPNI, as mentioned previously, is not to only have all of this aggregate information/data standardized, but it was also created so that your communications provider will have an easier time to provide you with newer and updated telecommunications products/services as they come out.
Why did AT&T and MCI get access to information?
During those times, the larger communications providers (such as AT&T and MCI) could get easy access to the information because they had the resources at hand to do so, as opposed to the much smaller providers who did not have this extra capital.
What does explicit mean in FCC?
But it is important to keep in mind that “explicit” means that you are only satisfying the minimum requirements of the FCC. In order to make sure that you avoid and fines and penalties, your Privacy Policy must also comply with the FCC ‘s rules regarding CPNI. If possible, you should also create and implement other controls, and have that detailed as well in the Privacy Policy.
What customer information is protected under CPNI?
CPNI includes sensitive personal information that carriers and providers have about their customers, including who a customer made calls to and when, where those calls were made, customers’ billing account name, phone number, account number, and information about their plan, according to the FCC.
Staying ahead or privacy laws and regulations
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