What is mail order/telephone order (MOTO)?
Mail Order/Telephone Order (MOTO) Definition. Merchant Account MOTO Explained: What is MOTO? MOTO, or Mail Order/Telephone Order, is a type of card-not-present transaction in which services are paid for and delivered via telephone, mail, fax, or internet communication.
What is a telephone order from a doctor?
Telephone Orders. Telephone orders are verbal commands given through a phone by a doctor or someone authorized to prescribe drugs. The order is communicated verbally through telephone to a licensed individual who is authorized to receive and execute the order.
How do I get a telephone order?
You should always get telephone orders directly; they should never go through a third party. Carefully follow your facility's policy for documenting these orders. Usually, you'll follow this procedure: * Record the order word-for-word on the health care provider's order sheet or enter it into a computer.
When is a telephone order acceptable?
However, telephone orders are sometimes necessary and permissible when: * the patient needs immediate treatment and the prescriber isn't available to write an order * you're providing care to the patient at home (If so, the orders must be signed by the health care provider according to state nursing practice regulations.
What is a telephone order medical?
Orders that are given by a healthcare provider that are either spoken in person or given by telephone to an authorized staff member for execution.
How do you properly take a telephone order?
First, note the date and time. On the next line, write "telephone order." (Don't use P.O. for phone order-it could be mistaken for "by mouth.") Then write the health care provider's name, and sign your name. * Read back the order and get confirmation from the person who gave the order.
What information must the nurse include when taking a telephone order?
The Telephone/Verbal Order must include:Patient's name, ID# and HID/LOC #(LHDs may use the “L” label)Signature/title of the Health Professional receiving the order.Date and Time the order was received.Orders must include:
What is the last step in receiving a telephone order?
What is the last step in receiving a telephone order? The last step in receiving a telephone order is to receive confirmation from the provider.
Which action will the nurse take when taking a telephone order?
The components of a drug order include drug name, dose, route, frequency, and any instructions for dosing. A nurse receiving a telephone order should "read back" the order from the provider that includes this information.
What is the most appropriate action when taking a telephone medication order?
When telephone communication results in the need to prescribe or change an existing medication, ask the prescriber to transmit the order electronically or by fax, instead of communicating the order by phone. Do not accept abbreviations.
Who may take verbal orders vo or telephone orders to?
Who may take verbal orders (VO) or telephone orders (TO)? Regulations vary by state and agency; frequently only RNs may take TO or VO.
What is verbal telephone order?
Verbal orders—those that are spoken aloud in person or by telephone—offer more room for error than orders that are written or sent electronically. Interpreting speech is inherently problematic because of different accents, dialects, and pronunciations.
Who can take verbal order?
Verbal orders are spoken orders given by a physician or other Licensed Independent Practitioner (LIP) to a person authorized to receive and record them in accordance with applicable policies, laws, and regulations.
How long are verbal orders good for?
A verbal order must be authenticated by the person who issued it at the earliest opportunity but no more than 72 hours after issued.
Can doctors give verbal orders?
Verbal orders are those orders given by the physician or other providers with prescriptive authority to a licensed person who is authorized by organization1 policy to receive and record verbal orders in accordance with law and regulation2.
Can a nurse take a verbal order from another nurse?
Do not accept verbal orders from office staff, another nurse or anyone who is not an authorized, licensed prescriber. 2. Transcribe directly into the medical record. Transcribe verbal orders into the patient medical record as they are being communicated.
What do the responsibilities of the nurse manager include?
Nurse managers are responsible for supervising nursing staff in a hospital or clinical setting. They oversee patient care, make management and budgetary decisions, set work schedules, coordinate meetings, and make decisions about personnel.
What should be included in a change of shift report?
It should include the patient's medical history, current medication, allergies, pain levels and pain management plan, and discharge instructions. Providing these sorts of details about your patient in your end of shift report decreases the risk of an oncoming nurse putting the patient in danger.
What is documentation and reporting in nursing?
Documentation is anything written or printed that is relied on as a record of proof for authorized persons. Documentation and reporting in nursing are needed for continuity of care it is also a legal requirement showing the nursing care performed or not performed by a nurse.
Which actions can the nurse take during a report to ensure patient safety?
To ensure patient safety during change of shift the nurse should be prepared, give report at the bedside if possible, use I-SBAR-R, and focus on giving report and not on other distractions such as answering the telephone. The nurse should not multitask because this increases the incidence of errors.
What is a telephone order?
Telephone orders are verbal commands given through a phone by a doctor or someone authorized to prescribe drugs. The order is communicated verbally through telephone to a licensed individual who is authorized to receive and execute the order.
Why is it dangerous to order a telephone order?
Legal risks are involved in telephone orders, because, the receiving nurse may misunderstand or misinterpret the order. In case errors happen and lead to litigations, the ordering physician or the receiving nurse may refuse to take the responsibility because there is no evidence to prove one or the other.
What is the communication failure in medication orders?
Communication failures occur due to poor handwriting, errors in transcription, lack of cross checking, and other personal reasons.
About The Author
Phillip Parker is the founder and creator of CardPaymentOptions.com, a blog that researches, ranks, and publishes reviews about merchant account providers in the credit card processing industry.
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Should you get a telephone order directly?
You should always get telephone orders directly; they should never go through a third party. Carefully follow your facility's policy for documenting these orders. Usually, you'll follow this procedure:
Can you accept a written order from a health care provider?
IDEALLY, YOU SHOULD accept only written orders from a health care provider. However, telephone orders are sometimes necessary and permissible when: * the patient needs immediate treatment and the prescriber isn't available to write an order.