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What happens if a DHL parcel is not delivered?
My shipment is not delivered. What can I do? In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.
Does DHL work 24 hours?
DHL delivery hours are between 8 AM to 6 PM, Monday to Friday in the US. DHL doesn't offer weekend or holiday delivery in the US, unless you're willing to pay extra and make special arrangements. For international shipments, DHL Express Service point locations are open from 9 AM to 6 PM.
Does DHL use WhatsApp?
While there are 3 different avenues to speak to our customer service agents, (Hotline, Live Chat, and WhatsApp) only Live Chat and WhatsApp is operational 24/7 and available online.
What number does DHL start with?
The tracking numbers for DHL come in a few different formats, depending on the service. DHL Express: A 10 digit numeric beginning with 000, JJD01, JJD00, JVGL or a similar variation.
Where is my DHL package?
You can easily track your shipment online with our track and trace tool – you'll know exactly where your parcel is and when it's arriving. All you need is your shipment number. By entering the recipient's postal code, you'll see the sender and the recipient.
Do DHL text you before delivery?
Some of our customers have received these text messages. Unfortunately it's a scam. Mobile users receive what looks like a parcel notification via text message from Deutsche Post or DHL with a link to track or confirm the shipment. You should never click on the link in these fraudulent SMS!
How do I contact DHL for delivery?
DHL Customer Service ContactsDHL Email Support. [email protected] Live Chat Support. Live Chat Button on Website.DHL Call Center Support. 1800 111 345.DHL Knowledge Base. https://mydhl.express.dhl/in/en/help-and-support.html#/faqs.DHL Forum. N/A.
How do I know if my DHL email is real?
Below are some indicators that can help you assess whether the received email is fraudulent. Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.
Why is my DHL shipment on hold?
The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package's journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.
Can I track a DHL package without a tracking number?
If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight).
How do I know when my DHL package will arrive?
If you don't have a tracking number available and just want to check when DHL usually delivers to you, go to the parcello page and click on the button "Only the times (without tracking number)". Then you enter your address and a time window will be displayed.
How long does DHL take to deliver?
How long does DHL Express take? DHL international shipping times will vary depending on where you're shipping to, but major destinations can be reached from the US in 4-6 business days.
Does DHL deliver all day?
We deliver from Monday through Friday between 8:00 AM and 6:00 PM.
What time is end of day for DHL?
6 PMWhen DHL tells you that your package will arrive by the end of the day, that's exactly what they mean. The end of the day for DHL is 6 PM local, and if your package hasn't arrived by that you need to use the customer service number we mentioned a moment ago to figure out what's going on.
What is the latest time DHL deliver?
Our driver will attempt delivery between 07:00 - 20:00 Monday to Friday. A 1 hour estimated time of delivery will be available to you from our track a parcel page. If there is no-one available to accept delivery, in most cases our driver will post through your letterbox.
What time do DHL usually deliver?
NEXT DAY PARCEL DELIVERY FOR YOUR CUSTOMERS If your delivery is time sensitive or urgent, we offer next-day deliveries by 9am, 10.30am and provide a fully tracked service to their door.
CONTACT CUSTOMER SERVICE
DHL Express has the fastest, most knowledgeable Customer Service Representatives and we have Stevie® Awards to prove it.
VISIT THE DHL EXPRESS WEBSITE
For assistance 24 hours a day, please use our self-serve applications for rate quotes, scheduling a pick-up and tracking. Go to www.dhl-usa.com
STAY CONNECTED WITH DHL ALERTS
Receive SMS text messages about your shipments status. To get started, text the word “Subscribe” to 55326.
FIND A DHL SERVICEPOINT
Easily find a DHL ServicePoint near you, with complete address, phone number, the latest drop-off time, as well as directions.
Service Not Satisfy
DHL Delivery person came but baggage didn't delivered my appartment they put the sign our building main door. I call office but office closed
GREAT SERVICE
I had two large boxes delivered to my house that turned out to be the result of fraud on my credit card when I was in India. I called DHL and in less than 10 minutes they took all of the required information and scheduled a pick-up at my house to return the boxes to India. I couldn't be happier.
bad services once again
dhl HAS MESSED UP ONCE AGAIN. MY ORDER WAS TO BE HERE YESTURDAY THEN THEY MESSED UP THAT DAY.. THEN TODAY THEN RE MESSED IT UP ..SHAME CAUSE THERE WAS XMAS GIFTS FOR THE BABIES IN THAT PACKAGE.. NOW SENCE THERE MESS UP WE GOTTA WAIT TILL AFTER NEW YEARS .SHAME.. THEY COVER THERE BUTTS WELL WITH LIES.
How to contact DHL customer service?
For general questions that you want to ask a DHL customer support rep, dial 1-800-225-5345 and inquire about the info you need. If you have a specific request, check out the table below to find the suitable number and call the appropriate department:
What is DHL delivery?
The company offers fast delivery of goods around the globe. Whether you need to send a parcel across town or across the world, DHL should have a service to meet your needs. They claim to have innovative solutions for both long and short-distance deliveries that are designed specifically for different customer needs. Among DHL services are DHL Express, DHL Global Forwarding, DHL Supply Chain, and DHL Freight.
How many countries does DHL deliver to?
The company offers an express delivery service to more than 220 countries and territories worldwide. With a workforce of around 380,000 employees serving customers in over 220 countries and territories across the globe, DHL’s main business includes transporting documents, parcels, and freight by air (in close cooperation with leading airlines), as well as by land.
How long does it take for DHL to respond to a request?
DHL will process your request and get back to you via email, but there is no saying how long that will take. You may be waiting on a response for days, if not weeks.
What is DHL's email address?
You can contact their support by writing an email to [email protected] or by filling out the form.
What is DHL?
DHL International GmbH is a German international courier, package delivery and express mail service.
