HP Care Pack benefits at a glance:
- HP hardware next-business-day advance exchange service (depending on the package)
- Next-business-day onsite hardware support for HP desktops and laptops
- Device repair by experts with genuine HP parts
- Optional accidental damage protection that covers spills, drops, falls, and more
- Optional theft protection
- Remote telephone support
- HP installation service
- Offsite repair and replacement
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What is HP Care Pack?
What is a care pack? With HP care pack service plans you can increase the duration of your warranty, expand the coverage, and add extra protection to your HP product. All consumer PCs and printers come with a standard one-year warranty.
How to contact HP Care Packs?
Explore HP care packs for your commercial printer or please contact us at 1-888-999-4747 and select Business.
What is post warranty?
Post Warranty plans provide additional coverage after your base warranty expires. Coverage begins either (1) day after base warranty expires if purchased during base warranty or (2) on purchase date if purchased after base warranty expires. You will get the most coverage and value if you purchase a care pack plan at the same time as your PC ...
How long does HP Care Pack last?
Post Warranty plans can be purchased no earlier than 90 days prior to expiration of the original product warranty or previously purchased HP Care Pack and no later than 30 days following expiration of the product warranty or previously purchased Care Pack.
What to do if Care Pack cannot register?
If the Care Pack Team cannot register your care pack, you will receive an email requesting further information. If requested by HP via email, you may be asked to provide: Care Pack proof of purchase. First and last name. Contact information.
How long does it take to get a rebate check for Care Pack?
Upon meeting program requirements, you will receive a rebate check within 6-8 weeks from the time the claim is received. Full program details are listed here.
How long do you have to purchase a Care Pack?
You may purchase a Care Pack at time support product is purchased or within 90 days of product purchase
What is HP reinventing?
HP is reinventing support to maximize value for our customers, and we are reinventing commercial printing services. We have listened closely to our customers, and are able to provide solutions that meet your needs. Our e-services vision will create new and better ways to serve customers. Our new printing support services are the first of many new services that HP will create to better serve the needs of our customers. HP has the technical expertise, backed by years of support experience, to enable this new vision.
What is HP reseller program?
This program is targeted for the small and mid-sized commercial customers primarily served by our reseller channel, which are interested in an HP-branded solution. This includes hardware and services for their HP LaserJet, Color LaserJet or Designjet printers.
Who is the target of the HP LaserJet program?
The target of this program is the Workgroup and Department HP LaserJet customers and HP Designjet customers who desire the quality and convenience of HP services in the replacement of a maintenance kit.
What is a carepack?
A Carepack is a service provided by HP to look after the HP hardware and any labour associated with replacing failed hardware, in your systems (Servers, desktops, printers etc.).
What happens if you don't have a carepack?
If you do not have a Carepack, you fall into the second hand market (or old stick market). This means you self-diagnose, search online for the part, if it is from overseas, have downtime whilst it ships to you and it sits in customs. There might be Customs duty, GST and then the part you receive .. might be faulty or damaged in transit.
Does Carepacks cover hardware failure?
Carepacks do not cover 3 rd party hardware failures, the time it takes to repair software issues (update drives and firmware), any time IT companies help you to diagnose an issue (including swapping parts in and out). Carepacks do not cover the recovery time from backups nor time to quickly backup all your files.
Did HP replace the motherboard?
We contacted HP, ran the diagnostics they requested, organised for a site visit and waited for the engineer. He came out, replaced the motherboard and isolated the ram fault.
