What is Level 3 ICT? Over a two year course you will develop a range of practical skills and theoretical knowledge in the areas of web-design, digital graphics, software development, networking, hardware repair and programming. What is GCSE
General Certificate of Secondary Education
In the United Kingdom, the General Certificate of Secondary Education is an academic qualification, generally taken in a number of subjects by pupils in secondary education in England, Wales and Northern Ireland. State education in Scotland does not use GCSEs, instead its Scottish Qualifications Certificate operates National / Intermediate exams at the equivalent level, however, certain private …
What is a Level 3 support?
Level 3 support consists of experts, who may include specialists such as architects, engineers, and creators. These support experts have access to the highest level of company and product information. They can provide solutions for a wide variety of technical problems.
What is a BTEC Level 3 qualification?
Our BTEC Level 3 qualifications for IT Users develop the skills and knowledge that learners need for a career in IT.
What is a Level 3 qualification equivalent to?
What is level 3 equivalent to? A-levels at grades A, B, C, D and E are level 3 qualifications, but there are other qualifications you can do instead. Some of them are more applied or vocational, while others are academic. If you’re planning on going to university, you should find out which qualifications are accepted.
What is a Level 3 apprenticeship in Information Technology?
Information Technology - level 3 apprenticeship framework This framework sets out the standards and criteria you must meet to complete the apprenticeship programme and receive your apprenticeship certificate for level 3 information technology (IT).
What is an apprenticeship in cyber security?
What is level 3 IT?
How to assess level 3 apprenticeship?
How long is a bootcamp?
Where is competency based assessment conducted?
When must an apprentice be employed?
Does ERR include induction?
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About this website
What is ICT Level 3 equivalent?
This specialist, two-year, work-related qualification with 13 units is equivalent to three A-levels and is assessed either internally or externally.
What is a Level 3 qualification equivalent to?
Level 3 qualifications are: A level. access to higher education diploma. advanced apprenticeship.
What can I do with BTEC Level 3 ICT?
The Level 3 Extended Diploma is designed for you to develop your knowledge in IT such as, data management, cybersecurity, networking, programming and social media in business. It supports the development of essential, specialist skills for careers in information technology.
What is ICT qualification?
ICT (or Information and Communication Technology) refers to the use of technology for communication and to process information. ICT skills are essential for many careers and are often looked for by potential employers.
Is Level 3 the same as a degree?
A Level 3 qualification is equivalent to A Level. A Level 4 qualification is equivalent to BTEC Professional Diploma level. A Level 5 qualification is equivalent to HND or foundation degree level. A Level 6 qualification is equivalent to Bachelor's Degree level.
Is A level 3 qualification good?
Level 3 generally shows greater knowledge in a subject, and is often achieved in Years 12 and 13, or in centres for further education. Examples of Level 3 qualifications include: A level (grades A, B, C, D or E) Advanced subsidiary (AS) level.
Is a ICT degree worth IT?
A degree in information technology is worth pursuing because it prepares you for high-paying roles. According to the Bureau of Labor Statistics, the median annual salary of Computer and Information Technology occupations reached $91,250 in 2020, over 117% higher than the national average.
Is ICT a good career?
Tech careers are considered one of the fastest-growing professions. A degree in Information technology is of good value since it has a very high return on investment. Some roles, such as information security analysts, network architects, and web developers, are seeing annual double-digit growth.
Can BTEC Level 3 get you into university?
A BTEC Level 3 qualification is no different to A Levels when it comes to applying to University. If you've heard anything on the grapevine that says otherwise, feel free to ignore it! BTECs are just as valuable as A Levels, and nationally BTEC students are performing better than those taking A-levels!
What are the grades for ICT?
The grades available are pass, merit and distinction. A pass has to be obtained in order to gain a qualification: Distinction - the highest grade available.
What job can I get with ICT degree?
ICT Careers Include:Computer Programmers.Web Designers.Database Analysts.Project Managers.Social Media Managers.Social Community Managers.Security/Networking Analysts.Technology Support.More items...
What is ICT as a job?
Definition of. ICT employment. ICT employment is defined as the people working in the Information and Communication Technology (ICT) sector. This indicator is measured as a percentage of business sector employment.
Is Level 3 Same as NVQ?
NVQ Level 2 equivalent – 4-5 GCSE grades 4 - 9 (A*-C) NVQ Level 3 equivalent – 2 A Levels. NVQ Level 4 equivalent – Higher Education Certificate/BTEC.
Can you go to uni with A level 3 qualification?
Level 3 diplomas work as an equivalent to A Levels, meaning if you meet the entry requirements of your chosen university, these qualifications will be accepted.
How many A levels is A level 3 equivalent to?
The standard 18-unit extended BTEC level 3 diploma is equivalent to three A-levels, so plenty of unis will be happy to accept you with this qualification.
Is A level 3 course equivalent to A level?
Qualifications at the same level sometimes cover different amounts of the same subject. AS levels and A levels are both level 3, but you study AS levels over 1 year and A levels over 2 years. So you learn more about the subject at A level.
Search for apprenticeship standards - GOV.UK
Apprenticeship standards show what an apprentice will be doing and the skills required of them, by job role. Standards are developed by employer groups known as ‘trailblazers’.
ICT Apprenticeships
ICT Apprenticeships. The Northern Ireland Civil Service’s (NICS) ICT Apprenticeship Scheme is a government funded joint private and public sector initiative which commenced in 2012. The NICS ICT profession were involved in the design, development and implementation of the programme, which is delivered in partnership with Belfast Metropolitan College (Belfast Met).
IT solutions technician - Institute for Apprenticeships and Technical ...
IT solutions technician Reference Number: ST0505 Details of standard Role profile. IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications).
Higher Apprenticeships - Level 4 & 5 Qualifications
Higher Apprenticeships are the next level apprenticeship after an advanced Level 3 qualification and enable you to attain either a HNC, HND or foundation degree. Higher apprenticeships work in the exact same way any other apprenticeship does and you will spend up to 80% of your time "on the job training" while the remaining 20% of your training programme will be with a college, university or ...
Apprenticeship search / Institute for Apprenticeships and Technical ...
The off-the-job training requirements for full time apprentices who start on or after 1 August 2022 have changed and are detailed as part of the apprenticeship funding rules.The wording in the updated rules supersedes the wording in the EPA plans of individual apprenticeships published prior to this change.
Apprenticeships in Northern Ireland | Apprenticeships | UCAS
How do apprenticeships work in Northern Ireland? Find out what apprenticeships you can take, entry requirements, salary, working hours and more from UCAS.
What is an apprenticeship in cyber security?
The apprenticeship provides the opportunity to specialise in one of five areas; cyber security , digital forensics, networking infrastructure, software development and telecoms. You need to complete both a knowledge-based qualification and a competence-based qualification from the list below. Your training contractor will provide advice on the appropriate qualification and unit choices for your chosen specialism.
What is level 3 IT?
The level 3 IT apprenticeship is suitable for applicants who have achieved a minimum of five grade Cs at GCSE or an equivalent level. The employer and training contractor will also undertake an initial assessment to determine an applicant’s capability to achieve a level 3 standard.
How to assess level 3 apprenticeship?
Achievement of a level 3 apprenticeship in IT will be assessed by verification through the appropriate awarding body.
How long is a bootcamp?
In this bootcamp period you would attend directed training three days per week for five weeks.
Where is competency based assessment conducted?
The competence-based section of the qualification will be assessed in both the learning provider’s premises and in the apprentice’s workplace. This assessment should be conducted by trained competency assessors.
When must an apprentice be employed?
The apprentice must be employed from day one on the programme.
Does ERR include induction?
All pathways must include mandatory induction. Employee rights and responsibilities (ERR) must be covered and confirmation of completing ERR must be included with the request for the apprenticeship certificate.
Is tiered technical support necessary?
A case can be made against tiered technical support. Swarming support, including intelligent swarming, has proven to be a strong alternative to traditional tiered support.
What is tiered IT support?
Tiered IT support is greatly enhanced by ITSM and software products that automate many of the functions provided by each tier.
What is customer forum?
Customer forums allow users to crowdsource solutions, usually without input from company personnel.
What happens if no solution is available in Tier 2?
If no solution is available, tier 2 support escalates the incident to tier 3.
What is BMC internal support?
For example, a large company like BMC often has two types of teams: An internal IT support team that helps employees when they are dealing with a technical problem. An external-facing support team helps customers and users of BMC’s systems.
What is a Tier 3 specialist?
Tier 3 specialists are generally the most highly skilled product specialists, and may include the creators, chief architects, or engineers who created the product or service.
What is collaboration in support?
Collaboration is an often proposed solution: the idea that a help desk ticket is assigned to a specific individual or group who either resolves the issue directly or shepherds the ticket (and its user) through the support system. This can help support staff learn other areas of the company and ensures that customers feel better cared for.
The workplace is changing - are you?
Be the Office expert employers need and get qualified for free - learn more by watching the video below.
Other reasons to take this course
Train for free at one of our BCS-approved and regulated training centres, located across the UK
Find a BCS training centre
Contact your nearest BCS centre to ask about funded digital qualifications from BCS.
Are there any entry requirements?
No, anyone can take this qualification but ideally you’ll have prior experience working with digital office applications.
Am I eligible for funding?
Aged 24 and over: as long as you don’t already hold a full level 3 qualification, you’ll receive full funding from the Government under their Lifetime Skills Guarantee - announced by the Prime Minister in September 2020, effective since April 2021 and received through the National Skills Fund.
Ready to find out more?
Contact a BCS training centre and ask for 'funded digital qualifications from BCS'. Give yourself a head-start in the workplace with qualifications from BCS, the trusted specialist in digital learning and the professional body for the IT industry.
What is technical support?
Technical support, sometimes referred to as information technology (IT) support, is a service that some technology companies provide to their consumers. The support can help individuals with general technological issues as well as specific challenges that might require the help of a specialist.
What are different levels of support?
Here are the main levels of a technical support team and how they operate:
Why do you need different levels of support?
Organizing technical support into different levels can assist customers more quickly by providing efficient service. When responsibilities are sorted into different tiers, employees have the ability to know if they can solve a challenge or problem, or if they need to direct customers to a different tier.
How to set up technical support for your company
Here is a list of steps you can follow to help you set up technical support for your company:
Tips
Here are a few additional tips when creating your own technical support team:
WHAT IS TECHNICAL SUPPORT?
Technical support, also known as IT support, help desk or service desk, is a service businesses provide for IT product consumers. The support varies in terms of complexity, hence the division into different service levels or tiers. Companies provide technical support for a broad range of devices and software, including televisions, phones, and motorized products.
WHAT IS LEVEL 3 SUPPORT?
Level 3 support consists of experts, who may include specialists such as architects, engineers, and creators. These support experts have access to the highest level of company and product information. They can provide solutions for a wide variety of technical problems.
What is a level 2 technician?
Level 2 personnel take queries from Level 1. This level of help mostly deals with in-depth troubleshooting and backend analysis. First, a Level 2 technician reviews the work order from a Level 1 specialist to determine how much support was provided, what the client issue is, and how long the client has worked with the Level 1 agent.
What are the three levels of customer service?
Level 1 involves simple customer requests that require limited IT support, Level 2 escalates into more in-depth problems, and Level 3 utilizes subject matter experts that can figure out the toughest customer needs.
What is tier 0?
The functionality of Tier 0 rests in the hands of developers that create applications and company websites. This level also requires moderators who continually check customer forums for comments. It’s also crucial to involve technical marketing in Level 0 to create and update information for users. Without clear instructions and product information, users turn to Tier 1 support.
What is a Tier 2 tech?
Tier 2 technicians are not necessarily architects or engineers directly involved in creating the hardware or software in question, but may have experience with programming or using the products. When staffing Level 2 support, look for support technicians.
Why do you combine level 1 and level 2?
It’s possible to combine Level 1 and Level 2 technicians to solve problems before upgrading them to Level 3. Also, shifting employees between Tier 1 and 2 roles helps with training and experiences and increases employee satisfaction and retention.
Course materials
Tue Dec 31 10:10:00 UTC 2019 ? This is the date by which we must have decided to extend, withdraw or replace a qualification.
Why choose this specification?
BTEC IT Users (ITQ) can be delivered as a stand-alone qualification or alongside other qualifications, as part of a broad and balanced curriculum.
Tutor support
BTEC IT Users (ITQ) gives you the valuable skills and knowledge you need to succeed in a digital world. These hands-on, vocational qualifications have been developed in consultation with employers to prepare you for the workplace.
Qualifications
There's more than one qualification for this subject. Please choose the one you're interested in:
What are qualification levels?
There are 9 levels of qualification, from entry level to level 8. Qualifications all have their place in the rankings – whether you pick them up from school/college, university, technical college or work.
What is level 3 equivalent to?
A-levels at grade s A, B, C, D and E are level 3 qualifications, but there are other qualifications you can do instead. Some of them are more applied or vocational, while others are academic. If you’re planning on going to university, you should find out which qualifications are accepted. Some universities look for A-levels (or Scottish highers), often in particular facilitating subjects, from applicants.
Why are there so many qualifications?
There are a lot of qualifications listed in the table above, and this can be confusing.
What qualifications have been replaced by awards?
The vocational (or work-based) qualifications have mostly been replaced with awards, certificates and diplomas. A new system has been introduced with means qualifications like the NVQ and BTEC are being phased out. Don’t worry if you have one of these qualifications, it’ll still count.
What is level 5 in college?
Level 5: Foundation degree. This is a vocational qualification equivalent to the first two years of a bachelor's degree.
What level do you go to get a degree?
Degrees start at level 5 and go all the way up to level 8 (the top level). This is because degrees don't come in one size - they are gradated from foundation degree to doctorate (that means a PhD or a DPhil or similar). They get progressively more difficult and equip students with greater skills and knowledge as you go up the scale.
What is a level 7 masters degree?
Level 7: Master's degree. The first level of study for those who already hold a degree. Level 8: Doctorate (eg PhD). The highest academic qualification a university can award following a period of research.
What is an apprenticeship in cyber security?
The apprenticeship provides the opportunity to specialise in one of five areas; cyber security , digital forensics, networking infrastructure, software development and telecoms. You need to complete both a knowledge-based qualification and a competence-based qualification from the list below. Your training contractor will provide advice on the appropriate qualification and unit choices for your chosen specialism.
What is level 3 IT?
The level 3 IT apprenticeship is suitable for applicants who have achieved a minimum of five grade Cs at GCSE or an equivalent level. The employer and training contractor will also undertake an initial assessment to determine an applicant’s capability to achieve a level 3 standard.
How to assess level 3 apprenticeship?
Achievement of a level 3 apprenticeship in IT will be assessed by verification through the appropriate awarding body.
How long is a bootcamp?
In this bootcamp period you would attend directed training three days per week for five weeks.
Where is competency based assessment conducted?
The competence-based section of the qualification will be assessed in both the learning provider’s premises and in the apprentice’s workplace. This assessment should be conducted by trained competency assessors.
When must an apprentice be employed?
The apprentice must be employed from day one on the programme.
Does ERR include induction?
All pathways must include mandatory induction. Employee rights and responsibilities (ERR) must be covered and confirmation of completing ERR must be included with the request for the apprenticeship certificate.
About The Framework
- This course is designed to support learners who wish to study IT as a one-year course or for those wishing to study it as a full-time study programme and carry on with the Extended Diploma. The qualification carries UCAS tariff points and is equivalent in size to 1.5 A Levels. Learners will develop a common core of IT knowledge and study areas such...
Mandatory Outcomes
Mandatory Essential Skills
Competency and Knowledge Qualifications
Eligibility and Entry to The Programme
- This framework specifies the standards and the criteria for the delivery of a level 3 apprenticeship framework to achieve qualified status within the IT industry. If you successfully complete the framework you'll be awarded a level 3 qualification showing recognition as a qualified person within the IT industry.
Duration
- Achievement of a level 3 apprenticeship in IT will be assessed by verification through the appropriate awarding body. You must complete both a competence-based and a knowledge-based qualification, along with the mandatory essential skills qualifications.
Assessment
- To successfully complete the apprenticeship, you must achieve the following essential skills qualifications or already hold a recognised equivalent: 1. application of number – level 2 2. communication – level 2 However, any qualifications you already have are assessed against the framework requirements and may result in an exemption from the above.
Related Knowledge
- The apprenticeship provides the opportunity to specialise in one of five areas; cyber security, digital forensics, networking infrastructure, software development and telecoms. You need to complete both a knowledge-based qualification and a competence-based qualification from the list below. Your training contractor will provide advice on the appropriate qualification and unit choic…
Responsibilities
- You must be a new employee, or an existing employee taking on a new role to take part in the programme. The level 3 IT apprenticeship is suitable for applicants who have achieved a minimum of five grade Cs at GCSE or an equivalent level. The employer and training contractor will also undertake an initial assessment to determine an applicant’s capability to achieve a leve…
Delivery Structure
- Apprenticeship duration can vary and will be agreed between the apprentice, training provider and employer.