The Night Audit is mandatory in a hotel as it completely controls the transactions for a day. It checks all reservation discrepancies, posts charges and generates folios, updates housekeeping status and closes cash counters. … These reports are extremely effective for maximizing the efficiency of the hotel.
What is a HK discrepancy report?
What is room status change?
What is Facility Forecast?
About this website
What is a night report?
The Night Audit report is an interactive Financial Report providing ledger movements for all transactions that occurred on the selected accounting date.
What is the purpose of night audit report?
The main purpose of a night audit is to verify the accuracy and completeness of guest and non-guest records. But it also helps to carry out the following additional functions: Verifying entries of guest and non-guest accounts. Balancing all front office accounts.
Why is it called night audit?
The auditing process for the day is generally conducted at the end of the day during the following night, hence the name 'Night Audit'.
What is night audit counter report?
Night Audit Counter Report: gives details on the Cash and Credit Card receipts and withdrawals. Night Audit Tax Report: contains all the tax information on reservation revenue and other POS revenue like VTA, Luxury Tax, Service tax etc.
What are the 5 major functions of the night audit?
The major functions of the night audit are to:Verify posted entries to guest and non-guest accounts.Balance all front office accounts.Resolve room status and rate discrepancies.Review guest credit transactions against established limits.Generate operational and managerial reports.
What are the five major functions of the night audit?
Here are some of the major functions of night auditEnsures rollover from one business day to the next day.Reconciles all front office cash counters/accounts.Verifies posted entries to guest/non-guest accounts.Resolves room status and rate discrepancies.More items...•
How do you perform a night audit process?
Typically, a night auditor goes through the guest ledger, verifies check-ins and no-shows, updates pending check-ins, tallies payment received by cash and POS, settles unsettled folios, checks adjustments and taxes, flags monetary discrepancy if any, prepares relevant reports, closes cash drawers and updates ...
What is the first step in the night audit process?
The six basic steps involved in preparing a night audit are:Posting room and tax charges.Assembling guest charges and payments.Reconciling departmental financial activities.Reconciling the accounts receivable.Running the trial balance.Preparing the night audit report.
What is D report in front office?
The daily operations report summaries the days business and provides insight into revenues, receivables, operating statistics and cash transactions related to the front office. This reports is typically consider the most important out come of the front office auditor.
What is high balance report?
A High balance report / Credit limit report is used to find out all guest who had exceeded the normal credit limit of the hotel. This report is prepared on a daily basis by the Night Auditor and circulated to the management.
What is the last step of night auditing?
The distribution of night audit reports is the final step in the night audit routine, and is important to efficient front office operations.
What are the five types of front office reports?
What are some of the important hotel reports?Front office reports. The front office department handles one of the core aspects of the hotel “Room Revenue”. ... Night audit reports. Night audit is one of the principal processes in hotel operations. ... F&B reports. ... Kitchen reports. ... Housekeeping reports.
What are the main steps of the night audit process?
What are the steps of the night audit process?Step 1: Manage Reservations. ... Step 2: Posting Room Charges and Taxes. ... Step 3: Balance Guest Charges and Payments. ... Step 4: Reconcile Room Status. ... Step 5: Generate Reports.
What are the functions and importance of a night auditor in a business establishment?
Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
What are the important duties of a night auditor do hotel industry really need this type of employee?
Night audit team not only helps on front desk in generating guest folios during date rollover, but also update housekeeping status, and keep up with the hotel security in night. Night audit procedure tracks down all financial activity of the guest for the day through payments and departmental receipts.
What is the night audit What are the steps involved in preparing it?
The six basic steps involved in preparing a night audit are: Posting room and tax charges. Assembling guest charges and payments. Reconciling departmental financial activities.
A Report On The Housekeeping Department - 850 Words | Bartleby
days, I worked in the Housekeeping Department, and tried almost all of the positions in this department. These positions are Housekeeping Officer (RA), Housekeeping Supervisor, Assistant Housekeeper, Order Taker, Housekeeping Attendant for Public Areas (PA) and U&L Attendant.
Narrative Report on Housekeeping - 355 Words | Studymode
Before I start work, I ensure that the environment is spacious to avoid any accidents. By ensuring that the floor is dry and clear of any obstruction or material that could result to risk of an accident to both the service user and member of staff in line with Health and Safety first Aids Regulations 1987.
(DOC) housekeeping narrative report.docx - Academia.edu
I started my on the job training at Astoria Plaza in housekeeping on December 29, 2015 to January 12, 2015. I was assigned in the Housekeeping Department.
What is the effort that the housekeeping makes in giving a guest a desirable room?
The effort that the housekeeping makes in giving a guest a desirable room has a direct bearing on the guest’s experience in a hotel. Thre are more employees working in the housekeeping department when compared to any other hotel departments.
What is housekeeping in a hotel?
Housekeeping may be defined as ‘provision of a clean, comfortable, safe and aesthetically appealing environment’ . By another definition, ‘housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surroundings’.
What is the primary communication between the front desk and the housekeeping team?
Being responsible for the turnaround of the rooms in a timely manner, housekeepings primary communications are with the front desk / reception team. Each room status is updated on a regular basis from the housekeeping to the front desk and vice versa. With new technologies available a room status update can be done via the hotel software, telephone systems, housekeeping mobile applications etc.
What is housekeeping in engineering?
Housekeeping also coordinates closely with the maintenance or engineering department, as the housekeeping staff identifies different types of maintenance issues while cleaning the rooms and reports to the maintenance team for rectification or replacement. Example snags or issue with the TV, AC, Heating unit, Plumbing, Lighting, Electrical faults, Furniture, Toilet, Vanity, Tub, Towels racks, Ventilation issues etc.
What does a deputy housekeeper do?
The deputy housekeeper assists the executive housekeeper and looks after the various areas of responsibility in the hotel, that is, floors, public areas, the linen room, desk control and staffing etc.
Why is housekeeping important?
As mentioned above the tasks performed by the housekeeping are critical for the smooth daily operation of any hotel regardless of its category, size, location, number of rooms etc. Also, the critical point in achieving operational success is the teamwork which must exist between housekeeping and the front office, engineering, maintenance personals etc.
What is the equipment used in housekeeping?
2. Mechanical Equipment: The various pieces of mechanical equipment used in the housekeeping department are usually powered by electricity or gas. The staff should be well-trained in the operation of this equipment since incorrect usage will not only lead to inefficient cleaning but may also become a safety hazard. Examples of mechanical equipment used in housekeeping are Vacuum cleaners, Electric brooms, Wet-and-dry vacuum cleaners, floor maintenance machine for scrubbing, buffing polishing etc.
What is a housekeeping report?
An essential component of any property management system is a housekeeping report. Providing details on room status, room notes, and current guests, this report is crucial for communicating housekeeping information at a property with numerous rooms and employees.
What is the role of housekeeping in hospitality?
A lot of things are changing in the hospitality industry, but one fact that has and will remain steadfast is the essential role that housekeeping plays in the running of a successful property. With the cleaning, maintenance, and preparation of rooms as significant contributors to guest satisfaction, it’s important to keep the management ...
What version of WebRezPro is the housekeeping report?
The features of the housekeeping report that have been described here are available in WebRezPro version 10.5.27. If you are currently using an earlier version of WebRezPro, please contact us for your free upgrade.
What does a typical day (or night) look like for a night auditor?
Night audit usually works a shift from approximately 11pm to 7am, taking over from the evening front desk agents and passing the baton to the morning front desk staff the next day.
What Tech Tools Should Hotel Night Auditors Know?
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
What Skills Should a Night Auditor Have?
Night auditors should have a unique combination of customer service and communication skills, attention to detail, and organizational skills. Since one component of the night auditor job involves interfacing with guests, night auditors should have some sort of customer service experience under their belt, like retail or some other kind of hospitality experience.
How Do I Become a Hotel Night Auditor?
Does night audit sound like a good fit for you? The job market is competitive, so you’ll want to spend some time polishing your resume to highlight your skills and relevant work experience before pursuing an open night auditor position. Make sure to include specific details about your past work experience, like the average number of guest requests you handled during a shift or the types of reports you audited, so the hotel employee reviewing your resume can be confident in your abil ities as a night auditor.
Is Night Auditor a Hard Job?
For the right person, a night auditor job can be fulfilling and interesting. The job involves plenty of challenges, like resolving tricky guest requests or managing emergencies in the middle of the night. It also offers the opportunity to hone customer service skills and financial reporting techniques, so night audit can be the perfect stepping stone into the finance department or a front desk leadership role. At the same time, night audit is often a solitary job, and night auditors must feel comfortable working overnight hours.
How many housekeepers can you write in a hotel supervisor report?
It is a landscape form where you can write until up to five housekeepers. You can modify it by reducing the number of columns if you manage less than five housekeepers, or add more columns by copying existing columns.
What is a housekeeping supervisor?
As a Housekeeping Supervisor, you will be required to submit daily report of all of your subordinate who are being assigned to clean hotel rooms. And you might need a form that can help you summarize all of those tasks.
What is a housekeeping discrepancy report?
The Housekeeping Discrepancy Report is used if the condition of a room is not actually what it is expected/reported to be in your Skyware Systems interface. The Housekeeping Discrepancy Report command on the Housekeeping Menu take you to a screen showing the current Skyware (Reported) status and condition of all your rooms, and the Housekeeping status and condition.
What happens if a room is not reported to Skyware?
If the Housekeeping status or condition of a room is NOT AS REPORTED TO SKYWARE the change will generate an entry in the Discrepancy column (indicated by the word DISCREPANCY). This report allows you to see if any of your room conditions are not as they should be, according to your Skyware interface, allowing you to quickly catch any discrepancies ...
How to open the housekeeping menu?
If you can, Select Housekeeping => from the Quick Menu on the left side of the screen, to open the Housekeeping Menu screen. Or you can reach the Housekeeping Menu using the Full Menu. Click the icon on the left for the Full menu.
How to access the Discrepancy Report?
To access the Housekeeping Discrepancy Report: Select Housekeeping Discrepancy Report from the Housekeeping Menu. Depending on your Skyware Systems set-up, you may or may not have a quick menu option for Housekeeping. If you can, Select Housekeeping => from the Quick Menu on the left side of the screen, to open the Housekeeping Menu screen.
What is a reported field in Skyware?
The reported fields are the status and condition of your rooms, as reported to Skyware. The HOUSEKEEPING fields are considered to be the ACTUAL status and condition of your rooms, and as such are changeable. If the Housekeeping status or condition of a room is NOT AS REPORTED TO SKYWARE the change will generate an entry in the Discrepancy column ...
Can you change the status of a room in HK?
If there are no discrepancies, the Discrepancy column will be empty. You can manually change any of the Housekeeping (HK) Status or Conditions of your rooms. Again, if you make a change, you will need to click save to display the difference. After changing a Status or a Condition, there will be the word "DISCREPANCY" displayed in ...
How do I find the best night cream for my skin?
When shopping for a night cream, consider both your skin type and goals or needs. Look for ingredients tailored to your complexion like the below, recommended by Dr. Sobel and Dr. McLeod:
How we test night creams
The Good Housekeeping Institute Beauty Lab regularly tests moisturizers, including day creams, anti-aging treatments and body lotions to find the most effective ones on the market. The Lab evaluates night creams on how well they hydrate skin short- and long-term using the Corneometer device, which gauges skin moisture levels.
What is a HK discrepancy report?
Housekeeping Discrepancy Report (hk_discrepancy) - displays a list of rooms and their housekeeping status, along with a column including any discrepancies.
What is room status change?
Room Status Changes (room_status_changes) - displays changes made in a room status that was completed by a user, telephone interface, or automatically changed by the system.
What is Facility Forecast?
Facility Forecast (facility_forecast) - displays a five day forecast summary for the property, that includes numbers of arrivals, stay overs, departures, adults, and children. Also displayed is a break down of the facility tasks as well as the total number of items needed to be completed for the selected days.
