When you go, remember to bring these items:
- Your sales receipt (if possible), in case your service requires proof of purchase
- Your device and any accessories that you need help with
- A form of personal identification, such as a driver’s license, passport, or other government-issued ID
What do I need to bring my iPhone in for repair?
For some repairs, you'll need your Apple ID password to erase your device and turn off Find My iPhone.* If your iPhone needs battery service, have the battery percentage at 30% or less when you bring it in, if possible. If you haven't already, call to check whether you need an appointment before you go to a service location.
Can I get my iPhone repaired at Apple Store?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technician needs to send your iPhone to an Apple Repair Center, you'll be notified when it's ready for pickup. How much do iPhone repairs cost?
Can I buy genuine Apple parts and tools?
Genuine Apple parts and tools can now be purchased by US customers Self Service Repair is part of Apple’s efforts to further expand access to repairs, and is intended for individuals who are experienced with the complexities of repairing electronic devices.
How do I ship my product to an Apple Repair Center?
Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.
What do I need to bring for AppleCare?
(At the Apple Store, you'll need to bring your proof of purchase, and we'll inspect the device.) In some countries and regions, you can buy an AppleCare Protection Plan within 1 year of your purchase of an eligible Mac, Apple TV, or other device.
Does Apple need your passcode for repair?
So long as a device is running 10.3. 1 or higher then customers passcode is not necessary for a repair. If you're below that iOS version they may ask for you passcode, ask you to remove the passcode, or erase the device, or of course decline the repair.
What should I bring to my Genius Bar appointment?
You MUST bring your MacBook -- they can do nothing for you without it. I suggest you bring everything you want working correctly after the appointment. This would also include your MacBook and power adapter, graphics tablet/external mouse, and possibly additional accessory devices such as your backup drive, etc.
Should I wipe my iPhone before repair?
The short answer is “no, you shouldn't erase your iPhone before screen repair.” However, the complete answer would be “yet, you should save your data before handing your device to the repair shop.” And here is why Mr. Fix cell phone repair services always insist on our customers doing so.
How do I prepare my phone for repair?
Create a Full Back Up.Remove Your SIM Card.Remove Security Locks.Remove External Storage.Note Down Your IMEI.Perform a Factory Reset.Remove Google Account & Disable Factory Reset Protection.Go to The Reputed Technician.More items...•
How do I wipe my iPhone for repair?
Go to Settings > General > Reset, then tap Erase All Content and Settings.This will completely erase your device and turn off iCloud, iMessage, FaceTime, Game Center, and other services.If you're using iOS 7 or later and have find my iPhone turned on, your Apple ID and password will be required.More items...
Should I wipe my Mac before repair?
Wipe your sensitive data If your Mac contains particularly sensitive data, then we recommend backing up your device and then wiping your home disk before the repair process.
How do I prepare my Mac for servicing?
Get your Mac ready for serviceMake a backup. Back up your Mac, in case it becomes necessary to erase or replace its disk during service.Arrange for service. Arrange for service. ... Check your settings. ... Gather your information. ... Gather your equipment.
Can someone else take my iPhone in for repair?
Answer: A: Apple Store Genius honors the Warranty by checking the status of the device. They usually ask for the phone number of the person (you) who brings the iPhone in, they may ask for your friend's number too. So you can take the iPhone to Apple Store for your friend.
Can phone repair access my data?
While there is no reason for anyone in a repair shop to access your personal data, in many instances there are genuine requirements for unlocking to get the device fixed, Srivastava said.
Can cell phone repair shops steal your data?
Can mobile service centers steal the data of the phone they repair? Yes, They can steal your data. So better back up your data for your laptop or any other device and then delete all personal important data from your mobile. Then you can give your mobile to service center.
Do phone repair shops go through your phone?
They may not actively go through your content, but if they find anything that may be suspicious or illegal, they will usually contact the Police and the phone will be confiscated for investigation. My advice would be to always set your phone back to factory settings before sending it in for repair.
Do I need to give my password for screen repair?
Passwords to devices are absolutely necessary for technicians to do their job properly and to fully diagnose most problems. Also in my shop all devices are to be fully tested before the repair, during the repair (while test fitting parts) and after the repair.
Should you give your password to a computer repair shop?
1] Don't give the login password Most computer technicians will ask you for your login password when they take your device for repairs.
Does Genius Bar need passcode?
At the store You'll need to have everything ready: backups done, unlock passcode and Apple ID password confirmed to qualify — yet another reason to call Apple Support first. You might have to wait beyond your scheduled time because the person ahead of you had problems that took longer than expected.
Does Apple need password to change battery macbook?
There is absolutely no reason a password is required for battery replacement.
Where can I get Apple-certified iPhone repairs?
You can get Apple-certified repairs and service at the Apple Store or with one of our Apple Authorized Service Providers. You can also send your iP...
How long will my iPhone repair take?
The Apple Store and many of our Apple Authorized Service Providers offer same-day service for some repairs, such as screen repair. If your technici...
How much do iPhone repairs cost?
After examining your iPhone, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by th...
What if I have AppleCare+ for iPhone?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental...
What is Apple certified repair?
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
What is an independent repair provider?
Independent Repair Providers have access to Apple genuine parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. *Unless required by law, repairs made by Independent Repair Providers are not backed by Apple.
Before you bring in your device
Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won't turn on or respond, finish as many steps as possible:
Before you send your device
Follow these steps before you send your device in for repair or replacement. If it won't turn on or respond, finish as many steps as possible:
How long is the Apple Limited Warranty?
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
How to get service for my Mac?
How do I get service for my Mac? To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center.
Does Apple warranty cover batteries?
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
