- Find an Xfinity Store or Comcast Service Center location near you and then make an appointment by visiting Xfinity.com/stores.
- Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account.
- Our team at the Xfinity Store will provide you with a receipt confirming your return details.
How do I return equipment to Xfinity?
Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label Sign in and visit the Equipment Return page.
Can you buy Xfinity equipment at the store?
Can you buy Xfinity equipment? The xFi Pods are the only equipment you can buy from Xfinity, but Xfinity cable TV boxes can sometimes be found at third-party stores. Although Xfinity doesn’t officially endorse these vendors, you can buy your own cable TV box and skip rental fees if it follows Xfinity’s Customer Owned Equipment Policy.
How do I Return my Xfinity xFi pods?
Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement.
How do I get rid of Comcast equipment?
Visit us at a Comcast Service Center or Xfinity Store. Find a Comcast Service Center or Xfinity Store location near you - we'd love to see you. Drop off your equipment at any Comcast Service Center or Xfinity Store. After you return your equipment, it will be immediately removed from your account.
How to return a device to Xfinity?
How to schedule an at home pickup with UPS?
Does Xfinity store have receipts?
About this website
Where do I return my Xfinity stuff?
Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details.
Can I return my Comcast equipment to UPS?
Comcast has teamed up with The UPS Store to offer convenient and free equipment returns at more than 4,400 The UPS Store locations. Comcast customers can drop off equipment as-is – no box or packaging required. Comcast and The UPS Store are working together to simplify the process of equipment returns.
How long do you have to turn in your Xfinity equipment?
Comcast requires you to return all equipment within ten days of disconnecting service. If you fail to do so, they will charge you the full retail value of the new equipment. Additionally, they may also levy “incidental costs” caused by you not returning the equipment.
Is it free to return Xfinity equipment?
Other Returns To start one of these returns, contact us via chat. We'll email a FedEx return label to you, so you can ship your item(s) back to us free of charge. Accessories purchased at an Xfinity Store can't be returned through the mail.
How much does Xfinity charge for modem if not returned?
If you don't return the equipment you get charged for it. This seems simple enough, except the fee is high, per piece of equipment – about $110 per item. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score.
How do I quit Comcast?
Visit your local Xfinity Store. Complete a simple online cancellation form (we'll call you within two business days of receipt to confirm your request).
Do you have to return Xfinity Flex box?
You must return your Xfinity Flex streaming TV Box(es) upon the end of your Xfinity Flex service. If you're an Xfinity TV customer, you aren't eligible for Xfinity Flex.
What happens if I lost my Xfinity modem?
When you call, we'll explain your options and get a replacement shipped to you ASAP. You can also order a replacement online. Shop around and choose your new device on our website. When you reach the "Customize your plan" page, select the "Replace an existing device" button to replace the device you're missing.
Why did Xfinity send me a new modem?
Why am I being asked to replace my equipment? Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you can get an update - on us!
Can someone else pickup my Xfinity equipment?
If you are having a runner, PA, colleague or friend pick up the gear, please make sure that you contact the owner in order to ensure that the owner is aware. You must also provide the owner with: The other party's full name.
Where can I drop off a prepaid UPS package?
Whatever works for you....Drop Your UPS Packages Off (A Free Option)The UPS Store: Multiple, wide-ranging services.UPS Access Point: Drop-off or pickup at local businesses.UPS Drop Boxes: For 24/7 drop-off.UPS Customer Centers: On-site UPS operating facility.
What happens if you lose your Xfinity Remote?
Replacement remotes are free and can be either picked up in store by going to your Local Xfinity Store or one can be shipped out. Bear in mind, though the remote is free, there is a one-time $5.95 shipping charge. If you'd like to have one shipped out, let us know and we can set that up for you.
Where can I drop off a prepaid UPS package?
Whatever works for you....Drop Your UPS Packages Off (A Free Option)The UPS Store: Multiple, wide-ranging services.UPS Access Point: Drop-off or pickup at local businesses.UPS Drop Boxes: For 24/7 drop-off.UPS Customer Centers: On-site UPS operating facility.
How do I return my Comcast Flex?
How do I return my Xfinity Flex equipment?Print a free UPS return label, then pack it in the original shipping box (if you still have it) and ship it to us.Bring it to a local Xfinity Store, where it will be taken off your account immediately.
Should I return Comcast Flex?
You must return your Xfinity Flex streaming TV Box(es) upon the end of your Xfinity Flex service. If you're an Xfinity TV customer, you aren't eligible for Xfinity Flex.
Where do I turn in my spectrum equipment?
Place the prepaid return label over the original shipping label. Bring the packaged equipment to any U.S. Postal Service Office. Use the U.S. Postal Service Locator tool to find the nearest office to you. The U.S. Postal Service Office will ship the equipment back to us at no charge to you.
How to Return Your Xfinity Equipment – Xfinity
To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so:
ANSWERED: How to Return Your Xfinity Equipment
To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment. Should you need to return your rented equipment, there are four ways to do so (all free of charge):
How Do I Return or Exchange My Device and Accessories?
Learn about returning and exchanging Xfinity Mobile devices and accessories.
Return your Comcast Business equipment | Comcast Business
Explore options for returning your Comcast Business equipment when moving or changing your service.
How to return a device to Xfinity?
Visit our Digital Return Center at xfinity.com/returnsand follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password.
How to schedule an at home pickup with UPS?
Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Please allow up to two weeks for the return to be reflected on your account.
Where to put UPS prepaid shipping label?
Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as this will be your receipt.
Does Xfinity store have receipts?
Our team at the Xfinity Store will provide you with a receipt confirming your return details.
How to return a device to Xfinity?
Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below.
How to return Xfinity phone?
To return an Xfinity Mobile phone, visit xfinitymobile.com/myaccount, select the phone you wish to return, and follow the steps provided. After you package up your phone and secure the mailing label, call 1-800-GO-FEDEX, select the option I’m using a label, ...
How long do you have to return Xfinity XFi pods?
Please note, you'll need to return your xFi Pods within 30 days to receive a full refund; however, xFi Pods can be exchanged within one year under the hardware warranty. Learn more about the limited warranty for Xfinity xFi Pods.
Where to put UPS prepaid shipping label?
Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as this will be your receipt.
How to return equipment to UPS?
In response to travel and safety concerns, we are making equipment returns even easier with free UPS at-home pickup. Visit our Digital Return Center and select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your return for you. Be sure to visit theupsstore.com for the most up-to-date locations and store hours.
Does Xfinity store have receipts?
Our team at the Xfinity Store will provide you with a receipt confirming your return details.
Understanding Your Options
The first step is to log in to your Xfinity account and navigate to the My Device Info page.
Buying Guide for Xfinity-Approved Equipment
To help you narrow your options, I created a free spreadsheet that you can view here. The information is also summarized in the chart below.
Reasons to Keep Renting a Device
Purchasing your own router and modem can be a great way to save, but it’s not for everyone.
What to Expect When Installing New Equipment
If you decide to buy your own internet equipment, the next step is to install it.
How to check what Xfinity equipment you are using?
Sign into your Xfinity account, and check the Devices tab to see what Xfinity equipment you’re currently using.
How much does a cable box cost on Xfinity?
At minimum, we recommend a high-definition cable TV box, which costs $14.95 per month. For an additional $10.00 per month, you can upgrade to a DVR.
What is XFi Gateway?
The xFi Gateway is an optional combo cable modem/Wi-Fi router that’s built to streamline your home internet setup.
What is Xfinity Flex?
Xfinity Flex is a free 4K streaming device that’s available to Xfinity internet subscribers, and it works like a Roku or Amazon Fire set-top box. On Xfinity Flex, you can watch streaming services like Hulu and Peacock Premium. Flex isn’t a full-fledged cable TV replacement, since it lacks an easy way to watch local channels or live sports.
Do I need to pay for Xfinity internet?
Xfinity internet equipment. Xfinity’s internet hardware helps connect your home to its internet network. But depending on your home internet needs, you might not need to pay for all of Xfinity’s equipment. You’ll need home Wi-Fi equipment like a router and modem to get internet service, but you don’t have to use Xfinity’s gear.
Do I need a router and modem for Xfinity?
You’ll need home Wi-Fi equipment like a router and modem to get internet service, but you don’t have to use Xfinity’s gear. If you want to save on rental costs, check out our wireless router, Xfinity-compatible modem, and combo router/modem guides.
Does Xfinity have a cable box?
Xfinity’s equipment catalog isn’t limited to a single hulking cable box these days. Between its streaming devices and cable boxes with integrated streaming apps, Xfinity’s TV equipment bridges the gap between old-school cable TV customers who just want the local news and cord-cutters who jump between live TV and streaming TV shows.
How to return Xfinity equipment?
To return your Xfinity equipment, you log into the Digital Return Center, print a prepaid return label and drop off your equipment at any UPS store. If you’re moving, and would like to keep your current service, you might be able to transfer your equipment to your new home.
What happens if you don't use Xfinity?
Note that if you don’t go with Xfinity equipment, you’ll lose out on 24/7 tech support. So if you find yourself calling for help often, going with their equipment might be worth it to you.
How many bands does Xfinity router support?
In addition to Wi-Fi 6, Xfinity says the router has four dual-band antennas supporting both 2.4 GHz and 5 GHz bands, plus a 2.5 Gbps Ethernet port, three 1 Gbps Ethernet ports and Bluetooth LE and Zigbee radios. This version, as opposed to the original only available in black, is also available in white.
What is XFi app?
Within the xFi app, you can see connected devices, pause Wi-Fi access for certain users’ devices during important times (think: homework time, dinner, or bedtime). You can also receive real-time notifications about who’s logging onto the home network and when.
How to return XFi pods?
To return xFi Pods specifically, you’ll need to visit this link and fill out the return form. Once completed, you will receive an email confirmation and next steps for your return.
What is Xfinity XFi?
With Xfinity xFi, a digital dashboard set up to help Xfinity customers manage their home Wi-Fi, Xfinity offers ways to gain more control and visibility over your home network.
Is XFi free?
Also, free if you opt in to the xFi Gateway, this service protects your home’s connected devices from online threats. (Note that Advanced Cybersecurity protections for your network come at no extra charge if you lease a xFi Gateway.)
How much is Xfinity self install?
Depending on your plan, a self-install kit may be free. Otherwise, it’s a one-time fee of $14.99. If your house has existing connections, though, then you can easily save some extra cash when ordering Xfinity.
How much does Xfinity cost per month?
If you have Xfinity TV cable service, you need a $10 per month set-top box, or you can upgrade for X1 Cloud DVR, which comes with a fee of $20 per month. By going with the X1 DVR, you also get the X1 voice remote. Xfinity TV packages. Plan. TV channel count.
How many hours can Xfinity record?
The Xfinity X1 can record up to 60 HD (high definition) hours and 300 SD (standard definition) hours, but if you link two X1 Cloud DVRs together, you can bump those numbers up to 120 HD hours and 600 SD hours.
How long is Seinfeld on Xfinity?
To put it into perspective, all of Seinfeld is 66 hours, Adventure Time is 34 hours. and Game of Thrones is 70 hours. So with a 60-hour capacity, Xfinity could stand to add some time for more hardcore viewers looking to keep a library in their DVRs.
How much storage does a X1 have?
But, the biggest difference is price. One X1 DVR tacks on an extra $20 every month—ouch.
How much does priority shipping cost?
Just make sure to select priority shipping, which costs exactly zero dollars compared to $15 for standard shipping.
Does Xfinity have Netflix?
Xfinity includes Netflix on some higher-tier plans. But if you don’t have one of those, you’ll have to sign up for your own membership for the additional services like Amazon Prime, Netflix, Pandora, and YouTube (if you want your videos commercial-free).
How to return a device to Xfinity?
Visit our Digital Return Center at Xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you don't see your device, simply follow the return options below. Even if you’ve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password.
How to schedule an at home pickup with UPS?
Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Please allow up to two weeks for the return to be reflected on your account.
Does Xfinity store have receipts?
Our team at the Xfinity Store will provide you with a receipt confirming your return details.
