Is your customer being rude to your employees?
You've probably seen a customer being rude to an employee at some point in your life or been at the receiving end of crappy treatment. It's always unacceptable — no matter how hangry you are. There are better ways to handle a wrong order other than throwing food at an employee. But customers get crazy sometimes.
Do customers get crazy at fast-food spots?
But customers get crazy sometimes. Cosmopolitan.com spoke to 11 people who have worked, or still work, at some of your favorite fast-food spots. Cringe-inducing stories ahead:
Is it acceptable for a customer to throw their food at you?
"A customer threw their food at me while telling me to get a new job." You've probably seen a customer being rude to an employee at some point in your life or been at the receiving end of crappy treatment. It's always unacceptable — no matter how hangry you are. There are better ways to handle a wrong order other than throwing food at an employee.
How do you deal with rude customers in food service?
10 Cardinal Rules to Managing an Irate Restaurant CustomerListen. Really listen. ... Don't get defensive. ... Sympathize, but avoid being phony-empathic. ... Use names as much as possible. ... Lower your voice. ... Repeat what you've heard. ... Present a solution. ... Be aware of other customers' discomfort.More items...
How do you deal with a rude customer at mcdonalds?
How to Deal with Rude or Threatening CustomersRemain accommodating. If a customer orders food and sends it back to the kitchen, they have every right to do so if the food is cooked improperly. ... Fix the problem. ... Remain calm and polite. ... Offer some form of compensation. ... Apologize. ... Follow up.
Why are fast food employees so slow?
If you feel like you've been spending more time sitting in the drive-thru lane lately, it's not just in your head. According to a recent survey, fast food drive-thrus across the country are getting slower due to a combination of factors including a higher volume of orders and more complex items.
Is being a fast food worker stressful?
It's far from the leisurely time implied by “flipping burgers.” One of my coworkers put it best: “Fast food is intense! And it's stressful! You're always feeling rushed, you're on a time crunch for literally eight hours straight, you're never allowed to have one moment just to chill.”
Why are customers so rude?
Customers expect more from the businesses they choose to spend their money with. If customers feel like they aren't being heard, they are likely to make their feelings known, both in person and online. Unfortunately, this displeasure is often expressed in rude ways.
How would you handle a difficult customer in fast food?
Most of these complaints can be quickly solved but there will always be a few customers who are difficult to please....Always apologise. ... Stay calm. ... Listen to the customer. ... Let the customer speak. ... Ask questions. ... Watch your tone! ... Offer solutions (and freebies) ... Record all complaints.More items...•
How do you survive a fast food job?
Tips on Working in a Fast Food RestaurantDon't Eat the Food. Resist the temptation to regularly consume the food you serve, even if you are offered a healthy staff discount. ... Look After Your Feet. Working in a fast food restaurant typically involves being on your feet all day. ... Aspire. ... Safety First.
Is McDonald's a stressful job?
At various points, working at Mcdonald's becomes physically, emotionally, and at some point, mentally draining. The reason behind the dedicated work job is its fast-paced and stressful nature of the business and unanticipated kinks in the lunch rush chain that makes staff exhausted.
Why is food service so stressful?
The hours can be long and the work strenuous. During busy meal periods, you may feel a lot of pressure to prepare meals quickly without sacrificing quality. At times, your breaks may be postponed because of a rush of customers. Stress is a normal part of life.
Why you shouldn't work at fast food?
There is an immense pressure of offering customer service, getting the order right, dealing with different personalities, long lines, while working at a fast pace. That could lead to some unpleasant moments during the shift, and it is one of the top reasons as to why people quit their jobs.
Is fast food one of the hardest jobs?
They aren't difficult jobs, but are very tiring and stressful. Considering most workers in these places, like me, were going to school while working, the days can prove to be beyond long. You get home from a six- or seven-hour shift to finally tackle your mountain of homework while struggling not to fall asleep.
How do people survive a long fast food shift?
How to Survive Your Shift in a Fast Food RestaurantDon't Eat the Food. As tempting as it may seem, resist the temptation to take a bite of the food that you serve. ... Look After Your Feet. You'll have to take notice of your feet since you'll be walking around for almost the whole day. ... Aspire. ... Safety First.
Why do fast food employees hate it?
Fast food employees hate it when customers are being rude about wrong orders. To err is human, and everyone makes mistakes. Chances are, there's been a time when you ordered one thing at a fast food eatery and received something entirely different. This first-world problem happens to the best of us.
Is it a misguided impression that fast food workers must fill a gap before they move onto their serious
The insinuation is clear. Some people are under the misguided impression that those working in the fast food industry must be filling a gap before they move onto their serious careers. They come to this conclusion without any prior knowledge of the person who is serving them and some have the audacity to say it aloud.
Can you order fries without salt?
Oh, and unless you've been living under a rock for the last couple of decades, you'll know about the old ordering hack. Hint: You order your fries without salt, according to one McDonald's insider. "Lots of people say they want no salt because then you HAVE to make fresh ones," said the fast food employee on Reddit.
Act like a jerk, and your waitstaff will load your food with oil
Comment from discussion QueCasular’s comment from discussion "Fast food workers, what small, almost meaningless thing do you do to get revenge on bad customers? ".
Because it makes you go to the bathroom
Not only is this revenge trick gross, it’s potentially dangerous. We all know that too much oil or grease can cause major health issues! And while it’s a laughing matter for the staffer, causing health issues for a crappy customer is not the best idea. Especially because diarrhea can be dangerous. And gross.
You will be seriously inconvenienced, too
Comment from discussion Genie86’s comment from discussion "Fast food workers, what small, almost meaningless thing do you do to get revenge on bad customers? ".
Uneven pizza anyone?
Poorly slice pizza? Check. Not enough toppings? Yup. Food that comes out too late? You bet. These are the tell-tale signs that an employee has had enough of your antics. Next time, be nice — or you’ll live with the fate of being served unevenly sliced pizza with sparse toppings. Is there anything worse than a messed up pizza? We think not.
PS: Remember the Barbie table?
If you were ever a child who played with Barbies, you probably got the three-legged table from your parents’ pizza boxes…and turned it into a tiny Barbie table. Because kids’ brains are amazing. But when you’re an adult who orders pizza, that Barbie table prevents the roof of the box from touching the pizza and messing up all the cheese.
By giving loads of it to you
No one wants a handful of smelly, dirty pennies, right? That’s exactly what the restaurant staffer KNOWS when you’re an annoying customer. So, if you’re rude, and you’re getting change — be prepared to get it in pennies and nickels. How utterly and lovingly convenient. Money’s money, right?
And then things get serious
The worst thing I've ever done was when I used to work for a major pizza chain. We had a customer bitch out my CSR over the phone then proceed to come into our store and call her several unnecessary names.