To avoid this problem in the future, let’s explore the reasons your ecobee thermostat may be disconnecting from your Wi-Fi:
- Your router is operating on a 5GHz Wi-Fi network.
- The Wi-Fi signal strength on your ecobee thermostat is low.
- Your Wi-Fi encryption settings are incompatible with your ecobee thermostat.
- Your ecobee firmware version has a bug.
Why won't my ecobee connect to Wi-Fi?
Pull the ecobee unit from the wall. A strong but firm pull. Wait ten second, plug back in. If wi-fi does not reconnect but asks you to do it, then do it. (The old settings should still be in it with ***** as your password hidden.) If that does not solve it, then it is your router, its settings, or some other device interfering.
How does ecobee protect my privacy?
ecobee is committed to protecting our customer’s privacy. We support WPA/WPA2-AES security for connecting to Wi-Fi networks. Once the ecobee thermostat has joined the Wi-Fi network, it initiates an encrypted TLS connection to ecobee's servers.
Can ecobee thermostats connect to 5GHz Wi-Fi?
Being dual-band, the router may automatically switch to a 5GHz band if it seems to be faster than the router’s other network: the 2.4GHz band. Most ecobee thermostats are only compatible with the 2.4GHz Wi-Fi network. This means that the device won’t connect to your router if it is running on the 5GHz network.
What happens when the ecobee smartthermostat is disconnected from its sensors?
When the ecobee SmartThermostat is disconnected from its sensors or Wi-Fi, it continues to function as a normal thermostat. The main difference is that users will not be able to access settings and change temperatures via their smartphones, tablets or computers.
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Why does my ecobee keep disconnecting from Wi-Fi?
Reason for intermittent connectivity Ecobee fails to switch to the new channels after optimization. This causes the device to disconnect and at times, fail to connect back until Ecobee is manually reconnected to the WiFi network.
How do I reconnect my ecobee thermostat to Wi-Fi?
To connect your Ecobee thermostat to your Wi-Fi network:From the Home screen, press Menu.Then select Settings.Go to Wi-Fi.Make sure Wi-Fi Radio is Enabled.Go to Network.Tap on Select Wi-Fi Network.Pick your Wi-Fi network from the list and enter your Wi-Fi password if required.Tap OK to exit.
Is ecobee compatible with 5GHz Wi-Fi?
Does ecobee SmartThermostat with voice control work with 5 GHz networks? Yes, it is compatible with both 5 GHz and 2.4 GHz Wi-Fi connections; i.e. it is dual-band compatible.
Why does my ecobee keep resetting?
ecobee thermostats require a constant 24VAC power supply from your HVAC system to operate. If your ecobee thermostat is frequently rebooting, your HVAC system may be cutting power the thermostat.
Why is my ecobee app not connecting?
If you're unable to login to the ecobee app, the username or password you are using may be incorrect, or your thermostat may not yet be registered.
Are ecobee servers down?
Everything is back up and running. If you're still having some trouble, try closing and reopening your web browser or the ecobee app.
How long does an ecobee thermostat last?
Ecobee thermostats can last up to ten years, but of course, how long they last depend on how frequently you use them.
Is there a camera in the ecobee thermostat?
Smart thermostat maker Ecobee has announced its first indoor security camera, the $179 SmartCamera. The device is actually just one piece of a new home security platform, which the company calls Haven.
Is ecobee a good thermostat?
The ecobee and Nest are widely considered the best two smart thermostats available. If you read just about any smart thermostat review, you'll see these two almost always come out on top.
Does ecobee have a reset button?
2 ecobee: Factory Reset Resetting your ecobee device to factory defaults will erase all saved settings and preferences, and removes any registration information your device has stored. From the Home screen, press Menu. Then select Settings. Go to Reset.
Does ecobee have a battery?
Change the Battery Replacing a Room Sensor battery involves gently prying off the battery cover, popping the battery out, and replacing it with a fresh CR-2032 coin-cell battery, inserted positive side up. ecobee Room Sensors use 3-volt CR-2032 batteries that can be purchased here.
Why does ecobee keep holding?
What is a Hold? Whenever you manually adjust your ecobee to a different temperature that's not the scheduled setpoint, your ecobee will go into a Hold. Instead of following your set schedule, your thermostat will "hold" the temperature you've selected until someone in the home cancels it or until the Hold expires.
Why does my thermostat keep rebooting?
If your thermostat keeps resetting itself, the chances are that it is either needs to be reprogrammed, has bad batteries, bad wiring, or a bad fuse. It's best to troubleshoot all of these issues before reaching out to a technician, as it may save you time on repair costs.
What is smart recovery ecobee?
Smart recovery lets your ecobee thermostat learn how your heating and cooling system works, taking into account weather and historical operating performance so that your home reaches the scheduled set point at the time in which the change occurs (i.e. not afterward).
How do I calibrate my ecobee thermostat?
1 Temperature CorrectionPress Menu on the main screen.Go to Settings.Then go to Installation Settings.Select Thresholds.Then select Temperature Correction.Adjust the temperature reading to fit your needs.
How do I bypass the ecobee thermostat?
Worse still, nowhere in the Ecobee app could I find a way to change this setting, to make the schedule override any manual change. Fortunately, there is indeed a way: Head to the Ecobee site and sign into your account. Click Settings > Preferences > Hold Action, then choose Until the next scheduled activity.
What Happens When ecobee Goes Offline?
When your ecobee device loses Wi-Fi and its online connectivity, you can still use it as a standard “dumb” thermostat. However, you cannot control it remotely until it reconnects to the Wi-Fi network. Even if it cannot connect to ecobee services, it will still work as a standard thermostat.
What Should I Do if ecobee Turns Off?
If the ecobee turns off, it will not work. A thermostat that does not function could pose a safety hazard in extreme weather conditions. You might have a transformer issue, an overheated system or coil, or a faulty C-wire.
How Do I Reboot My ecobee?
When your ecobee is malfunctioning, you may have to reboot the device. Different ecobees require different methods of rebooting. See the table below for how to reboot ecobee devices:
How long to leave Ecobee off?
2.) Leave both the router and the ecobee off for about two minutes, then plug the router back in first.
Does Ecobee thermostat support TKIP?
After a recent update in our security protocol, ecobee thermostats no longer supports TKIP encryption types. Ensure that your router encryption type is set to either WPA-AES or WPA2-AES. Most modern routers are already configured correctly, but if you’re using an older router, you may need to make the adjustment.
Reason for intermittent connectivity
Plume Networks optimize on a regular basis to ensure a location is functioning optimally. During this process, we may change channels on either 5Ghz or 2.4Ghz, or both bands based on various factors. Ecobee fails to switch to the new channels after optimization.
Solution
We have escalated the matter to Ecobee, who have released firmware to address the issue.
Why is my Ecobee not connecting to my home network?
If your ecobee is connected to your home network but is unable to connect to ecobee servers, the issue may be caused by security settings on your router. To check if your ecobee is connected to ecobee servers, go to MAIN MENU > ABOUT > WI-FI > CONNECTED TO ECOBEE.COM.
How to check if my Ecobee thermostat is connected to Wi-Fi?
You can check the status of your connection on your thermostat's screen by going into the MAIN MENU > ABOUT > WI-FI. You’ll want to make sure your ecobee is connected to your router, as well as connected to the ecobee.com servers.
How do I find the network information on my ecobee?
Knowing your thermostat's network information is useful in identifying Wi-Fi issues and when troubleshooting with our technical support team.
What is Ecobee committed to?
ecobee is committed to protecting our customer’s privacy.
How to connect a thermostat to Wi-Fi?
1. On the thermostat, tap on the MAIN MENU > SETTINGS > WIFI to open the Wi-Fi configuration screen. 2. On this screen, make sure Wi-Fi Radio is Enabled and tap on Network.
Why use SSL for Ecobee?
ecobee products and services use an SSL connection to ensure the highest level of security. The SSL protocol is commonly utilized by banks, government agencies, and e-commerce sites to ensure privacy and the protection of personal information.
Does Ecobee have weather data?
Your thermostat will not have access to any weather data. If your home has a heat pump system, the ecobee relies on weather data to determine if it's safe to run your compressor.
Replacing Carrier Infinity Thermostat with Ecobee
Can someone PLEASE help me? I just bought a house and have a 2004 Infinity system. I'd like to replace the thermostats with Ecobee's, and I've been told that since they are a communication system I would need to rework some wires to make the Ecobee's compatible. I don't even know if I'm looking at the right place to move the wires around.
Firmware 4.7.20.28
Not exactly sure when but my thermostat updated to firmware 4.7.20.28. It was likely around Thursday or Friday but noticed it on Friday. Was hoping it was the Siri update but so far it’s not able to turn that on. However, yesterday morning I walked past it and it had a message on the screen asking if I wanted to join a beta for a new screen layout.
I keep losing contact with sensors - is there a setting I could use to help stay connected?
I have one or two that appear to lose connection randomly. Admittedly, sometimes it's on it's side or there's a water bottle in between the sensor and thermostat, but I really can't find any consistent reason it loses contact. I've changed out batteries, I know that's not the issue.