If you can’t log in to your account and you’re using the correct login, the most likely reason is that your email account has been deleted. This happens when You haven’t logged in for 150 days or more (this is explained in the BT Usage Policy) You (or the BT account holder) deleted your email
Full Answer
Why am I not receiving emails from BT?
If everything works fine in webmail, you may need to check your program settings. Check spam folders - genuine emails sometimes end up in there by mistake Many customers find the BT community forum is a great way of getting help.
Why is my email not coming in or going out?
Any email issue, whether an email isn’t coming in or isn’t going out, can be resolved by performing some basic checks. There are many reasons why email may stop working (incorrect email settings, wrong email passwords, etc.), however, the first step to identify the issue with your email is to review for any error messages on your end.
Why can't I receive emails in webmail?
If everything works fine in webmail, you may need to check your program settings. Check spam folders - genuine emails sometimes end up in there by mistake Many customers find the BT community forum is a great way of getting help. It's easy to get answers to your questions:
How do I know if I am on btmail or btyahoo?
Does your email account show it as being a BTYahoo email account of a BTMail account. If you check the BT logo if it shows Yahoo any where it means you are on BTYahoo. Regardless of which email system you are on, the settings for email clients/apps are as per the link I posted.
Why has My BT email account stopped working?
Most log in failures are because you've changed your password and forgotten to update all the devices and email programs you use to get your email. If we detect multiple failed log in attempts on your BT Email account, we'll lock it to protect you and will ask you to change your password to make it secure again.
How do I get My BT email back?
Log into My BT using your BT ID. Click Your products > BT Email > Manage. Find the email address you want to recover and click See Options. Select either Reactivate or Reuse (you'll only see one of these, depending on whether the account was suspended or deleted).
Are BT emails down?
Bt.com is UP and reachable by us. Please check and report on local outages below ...
Why can I not log into My BT account?
If you can't remember your password, you can reset your password online. You'll need to know the answer to your security question. If you're typing in the correct BT ID username and password and you still can't log into the My BT app, try logging in on BT.com using a browser.
Is My BT ID password the same as My BT email password?
We recommend you use a different password for your email account/BT ID than you use elsewhere. To change your email password, you will need to log in to MyBT with your BT ID.
Is BT currently down?
BT (British Telecom) is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Why is my Btinternet email not working on my Iphone?
If you're still having problems, you can try deleting and re-installing the account. Or if you have another Apple device that you don't use for email, you could try setting up email on that device. This will synchronise the devices and may fix the problem. You can then delete the account as necessary.
Why is BT not working?
Check the lights on your BT Hub If there are no lights, check the power cable is in firmly, and connected to the mains. A steady blue means that the Hub is connected to your broadband. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on.
Why can't I get into my email account?
A failing login can have several causes. Maybe you have a typo, changed your password recently or another problem is causing the login to fail. You have a typo or some keys of your keyboard are broken.
Is there a problem with mobile networks today UK?
Our systems haven't reported any network problems.
How do I speak to BT customer services?
Call us:0808 100 2440. Available 24/7. ... 0800 011 3237. Available 24/7.0800 800 154. Available 24/7. ... 0800 800 152. Available 24/7. ... 0800 110 011. Available 24/7. ... 0800 389 0598. Available 24/7 for Connect or Collaborate user feature pack customers. ... 0800 389 0537. Monday-Friday 08:00 - 18:00. ... 0808 1002440. Monday-Friday 09:00 - 17:00.More items...
Why is my BT internet so slow all of a sudden?
Different things can cause a computer to slow down, which can give the impression that your broadband is slow. This includes: Running lots of programs at once, insufficient RAM, web browser add-ons and too many startup programs.
What happens after I recover my account?
The only way to get a deleted account back is to “reuse” it. That means you get your email address back, but your emails and personal data are still lost.
How do I get my account back?
Whether your account has been deleted or secured, you recover it the same way:
Has my account has been deleted?
If you can’t log in to your account and you’re using the correct login, the most likely reason is that your email account has been deleted.
