According to the Ashley Furniture return policy, you must have a receipt to return your item, and you will receive a full refund if the products:
- Haven’t been used
- Come with all accessories and parts
- Come in the original packaging (unless it was removed due to In-Home Delivery)
Full Answer
How do I return an Ashley Furniture item?
In case it got damaged in shipping and you wish to return it, call Ashley Furniture customer care within 72 hours after the delivery. Initiate a return according to their instructions, and you can expect a refund as soon as the goods arrive at the company’s warehouse. Shipping and handling fees will be deducted from the refund.
How long does Ashley Furniture have to pay off my order?
After finding so many complaints about Ashley furniture on the web, I'm eager to cancel all of my pruchase. As I was told that I have 90 days to pay off my order, before 90 days my orders will not be placed than at this moment they have not even order the merchandise.
Did you receive a suspicious email about Ashley Furniture?
Q: Have you received a suspicious email about Ashley Furniture? Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ashley Furniture" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams.
What is Ashley Furniture's price match policy?
AshleyFurniture.com has the final decision for matching an online price. The following limitations apply: The item must be identical, (e.g., size, model, SKU, quantity, brand, name, color) You must have purchased the item from us within 30 days of the date of your price adjustment request
How do I get a refund from Ashley?
You must have your receipt in order to return your item. Refunds will be made in the same form of payment originally used to make the purchase. For items ordered online where a manufacturing defect is discovered after the 72-hour return period, consult the manufacturer's warranty, if any.
How long does it take to get a refund from Ashley?
7-10 daysPlease allow 7-10 days following receipt of the return items for any credit or refund to display on your credit card statement.
How do I file an Ashley Furniture claim?
CLAIM PROCEDURE Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. Ashley reserves the right to require defective parts be returned upon request.
Is there a class action lawsuit against Ashley Furniture?
Ashley Furniture Class Action Lawsuit Overview: Why: Ashley Furniture allegedly dupes customers with fake “original” sale prices to entice them to purchase items advertised at a purported discount price. Where: The Ashley Furniture class action lawsuit was filed in California federal court.
How much is Ashley cancel fee?
Cancellation Policy A 30% cancellation fee will be charged on cancelled orders. Purchases paid by check will be refunded after 15 working days from date of payment. Purchases paid by cash will be refunded by check.
How long do you have to cancel an online order?
Most companies will post their cancellation policy or a link to it on the order page. As a result, before you cancel, you should read the cancellation policy. Some companies require you to cancel an order within 30 minutes or an hour of placing it. Some companies may allow you 24 hours to cancel an order.
How long is Ashley Furniture Protection Plan?
5 yearIn the event that we're not able to clean or repair your furniture, you'll receive a replacement. It's that simple. One time cost. 5 year coverage.
Can you return a couch?
It doesn't matter if the item was on sale – if it's faulty, it's faulty and you are entitled to send it back for a refund.
Is Ashley HomeStore the same as Ashley Furniture?
Ashley (formerly known as Ashley HomeStore and still known as Ashley Furniture HomeStore in some countries) is an American furniture store chain that sells Ashley Furniture products. Opened in 1997, the chain comprises over 2000 locations worldwide.
Does Ashley Furniture call before delivery?
In-Home Delivery orders: typically around two business days after purchase, the deliver service will contact you and schedule a delivery date at your convenience. They will also call you the day before the delivery to further confirm the delivery date.
Is the Zinus lawsuit real?
The suit, filed in Sacramento in July, alleges the South Korean company's mattresses have taken a toll on multiple customers. Vanessa Gutierrez told the Los Angeles Times that the Zinus mattress she bought for her daughter on Amazon for $400 wound up costing her nearly $20,000 in damages, including medical bills.
Does Ashley chime mattress have fiberglass?
2021 – Ashley Furniture and Nectar mattresses are found to contain fiberglass, too. Signature Design By Ashley claims it manufactures comfortable and breathable memory foam and hybrid mattresses. However, these mattresses contain fiberglass.
Can you return furniture bought online?
Yes, if you bought it online. Buying a sofa online gives you the right to reject it within 14 days for whatever reason, not just because it's faulty – and then another 14 days to send it back after informing the seller you don't want it.
How long is Ashley furniture Protection Plan?
5 yearIn the event that we're not able to clean or repair your furniture, you'll receive a replacement. It's that simple. One time cost. 5 year coverage.
Does Ashley furniture have restocking fee?
All items that are returned for refund will be charged the original delivery fee and a pick-up fee for the returned merchandise. In addition, all returned furniture will be charged a fifteen percent (15%) restocking fee which will be subtracted from the refund amount.
Where is the corporate headquarters for Ashley furniture?
Arcadia, WIAshley Furniture Industries / HeadquartersArcadia is a city in Trempealeau County, Wisconsin, United States, along the Trempealeau River. The population was 3,737 at the 2020 census. Arcadia is a Latino-majority city and the largest city in Trempealeau county. Wikipedia
How long does it take to return an item to UPS?
If you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item (s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed.
How long do you have to return an item after delivery?
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return.
What Are the Ashley Furniture Refund and Exchange Policies?
The company will issue a refund to the original method of payment 7–10 days after receiving the returned item. You will get a refund for the full price of the item, including taxes (in compliance with state law). Shipping, delivery, and handling charges are refundable only in case you return damaged or defective merchandise.
Where to find Ashley furniture terms and conditions?
If you purchased an item in one of the Ashley Furniture stores, check the terms and conditions that are usually located on the back of your receipt or contact the store where you made the purchase. You can find the phone numbers of all stores through the Ashley Furniture store locator.
What happens if you discover a defect in Ashley furniture?
In case you received an item with a manufacturing defect and you discovered it after the 30-day deadline, turn to the manufacturer warranty (if there is one). Ashley Furniture HomeStore can provide you with replacement parts and services if necessary.
Does DoNotPay send a return request?
As soon as you do it, DoNotPay will generate a custom return request and send it to the company in question. The app will set a deadline for the seller so that your issue gets resolved swiftly.
Can you cancel a service with DoNotPay?
If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.
Can you return items without a hitch?
If you don’ t want to deal with unhelpful customer care agents, turn to DoNot Pay and return your items without a hitch!
Do you have to have a receipt to return an Ashley furniture?
According to the Ashley Furniture return policy, you must have a receipt to return your item, and you will receive a full refund if the products:
How many items are in Ashley Homestore?
With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog at http://www.ashleyhomestore.com or find the Ashley HomeStore nearest you.
How to find out if a store has the item you want?
To find out if a store has the item you want, call or visit the HomeStore near you. Lookup our store locations. Every store has a unique selection and may or may not have the item on display, please call first.
What states require mattress recycling?
Several states, including Connecticut, Rhode Island and California require retailers to collect a fee from the sale of each mattress and each box spring. This fee funds the state’s recycling program. Learn more from Bye Bye Mattress .
What is DuraBlend upholstery?
DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.
Where is the label on a chair?
For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.
Where is the unsubscribe button on my email?
Just click “Unsubscribe” located at the bottom of the email.
Do you have to have item number to replace parts?
For most products, we do offer replacement parts. When contacting Customer Care, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice.
How long does it take to return furniture at a furniture store?
Regular furniture accessories on display in our showrooms or on our website may be returned for reselection or refund within seven (7) days of pick up or delivery with no restocking fee as long as they are returned in the original condition. Special order accessories, area rugs, lamps, wall art or other items that were ordered by customer request, are not eligible for reselection or return.
Where do you drop off furniture?
Drop off- We place all furniture inside the first dry room of your home, apartment or condo or in your garage.
What are the conditions for return of showroom merchandise?
Original condition includes but is not limited to: no signs of wear or tear, scratches, nicks, stains, pet hair, pet or food odor, smoke damage or missing parts. No returns on opened pillows, sheets or mattress foundations. The Company reserves the right to determine the condition upon pick up of the mattress. Merchandise that does not meet the above condition will not be accepted.
What is special order furniture?
Furniture and Furniture Accessory Reselection and Return Policy: Special orders are items manufactured based on specific customer request that are not regular showroom merchandise and are not eligible for reselection or return.
How long does it take to return furniture?
The completed return of merchandise or reselection must take place within seven (7) days of your original delivery or original pick-up date.
What is the warranty on a rug?
Upholstered fabrics are warranted against defective material or workmanship for one year from the date of purchase under normal care and use. This warranty does not cover fading, pilling or shrinkage and is not valid where there is evidence of heavy soiling or abuse. Fabric damage or fabric failure due to improper cleaning or animal use is also excluded from the warranty. Consult your salesperson for proper cleaning instructions. The fabric warranty will not be honored if any evidence of animal damage is found.
Can you return furniture to the showroom?
Showrooms cannot accept returned furniture and mattress merchandise. Accessories may be returned to our showrooms. All merchandise must be returned in new condition with no signs of wear and tear, scratches, nicks, stains, pet hair, pet or food odor, smoke, damage, or missing parts.
Where to drop off furniture at Doorstep?from ashleyfurniture.com
Doorstep Delivery service requires that furniture be dropped off at the first dry area outside the doorway or garage in its original packaging. Please be aware that it is your responsibility to bring the furniture inside from the drop off area. You will also be responsible for furniture assembly, furniture set up, unboxing and removal of all packaging materials. Any damage that results from moving the furniture into the home or assembling the furniture will also be your responsibility. Doorstep Delivery may not be available for all items or purchases. Process for apartments and condominiums: When possible, items will be placed directly outside the unit in the hallway. If there are concerns or restrictions with elevators or by customer request, items will be left in the lobby/office; as long as the delivery team can obtain an authorized signature.
How long does it take to get a refund on a returned item?from ashleyfurniture.com
With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item (s) for any credit or refund to display on your credit card statement.
How long does it take to return an item to UPS?from ashleyfurniture.com
If you received your order by UPS, FedEx, DHL, USPS and the merchandise was damaged in shipping or if you wish to return it, please call customer care within 72 hours. Once the item is received, we will refund the cost of the item excluding shipping and handling fees. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item (s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. Please note, return shipping fees apply. In many cases, we can provide you with replacement parts and service as needed.
How long does it take to return a curbside delivery?from ashleyfurniture.com
Not completely satisfied? We accept the return of curbside delivery item (s) within 30 days of delivery. Please note, return shipping fees may apply. For Curbside Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any.
How long do you have to return an item after delivery?from ashleyfurniture.com
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return.
What happens if furniture cannot fit in the garage?from ashleyfurniture.com
If furniture in its original packaging cannot fit through your entryway, it will be placed in a secured garage. You will be responsible for furniture assembly, furniture set up, unboxing, and removal of all packaging materials if you choose Threshold Delivery service.
How to cancel a no-hassle order?from ashleyfurniture.com
For No-Hassle Delivery + Assembly orders, you can cancel the order simply by calling Customer Care at 866-436-3393. If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order but will charge your credit card the delivery fees. You will receive an email confirming cancellation of your order.
Who issued the Ashley Furniture credit card?from supermoney.com
This is a store credit card issued by Synchrony Bank. If you're wondering whether Ashley Furniture credit card is the right card for you, read on. This review will provide you with with all the details you need to make a good choice.
What is the APR for Ashley Furniture?from supermoney.com
What are the relevant APRs for Ashley Furniture credit card? According to the Federal Reserve Board, the average regular APR is 15% for all credit cards and 17% for accounts that carry a balance. It has higher than average regular APRs.
What are the disadvantages of Ashley HomeStore?from supermoney.com
The main disadvantages are that it has a very high APR (which can hurt if you miss a payment), and it can only be used in stores or online for Ashley HomeStore. It's also worth highlighting how expensive the deferred interest can be if you finance a large purchase using the 0% APR intro offer and miss a payment.
What credit bureaus does Ashley Advantage credit card work with?from supermoney.com
The Ashley Advantage™ Credit Card can also help build your credit as it reports to the three major credit bureaus — Equifax, Experian, and TransUnion.
How long does 0% APR transfer last?from supermoney.com
Offers an introductory 0% APR rate on balance transfers for up to 18 months, which is longer than the average 0% APR period of 12 months.
Is the Ashley Advantage card good?from supermoney.com
If you plan to buy some furniture and you like Ashley Homestore, the Ashley Advantage™ Credit Card may be a good option because it doesn't charge an annual fee and allows you to style your home and pay over time.
Does Ashley Advantage have a deferred interest rate?from supermoney.com
These are great offers, but there is a big caveat to consider. Ashley Advantage™ Credit Card uses a deferred interest model. This means you don't have to pay any interest if you pay the balance in full within the agreed period. However, if you don't, you will have to pay the interest you would have incurred at the regular APR retroactively. This means your 0% APR can quickly become a 30% APR. Only enter these financing agreements if you are sure you can repay the debt on time.
Does Ashley have a warranty?
Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsmansays that, even though they are the extended warranty, manufacturer's defects are not covered. So Ashley gets to sell shoddy products. Guardsmangets to sell a worthless policy and the customer is left holding the bag, even though the extended “bumper-to-bumper” warranty, specifically includes damage from pets and pet fluids and mentions nothing about manufacturer's defects. Plus, the salespeople at Ashley emphasize that buying the extended coverage takes the worry out of having leather furniture.
Is Ashley leather thicker than leather?
Its leather is twice as thick as the leather on an Ashley couch. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. So Ashley gets to sell shoddy products.
Is Ashley Guardsman a scam?
The Ashley-Guardsman Scam. Here is the scam as we see it. Ashley makes inferior products, at least with respect to their leather furniture. Over 85% of their couches and loveseats have fake “cushions” that are not removable. They look like cushions, but to save manufacturing costs, they are part of the body of the couch, ...
Does Ashley Furniture have a warranty?
DO NOT PURCHASE!!!a warranty from Ashley furniture. Ashley furniture has horrible warranty services that won’t even honor your warranty after you purchased it. One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris.
Does BBB display complaints?
Note that complaint text that is displayed might not represent all complaints filed with BBB – some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB’s standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Is peeling furniture covered by GBS?
Upon receipt of the consumer’s concerns, we reached out to HomeStore management. The GBS Furniture Protection Plan team advised that the peeling the consumer reported is not covered per the terms and conditions of the protection plan. Since the consumer is outside of the manufacturer warranty period, we cannot further assist.
