In the U.S., information and support is available by dialing an easy-to-remember 3-digit number for crises, social services, and municipal information:
- 911 : For help with emergency services, such as a fire, life-threatening medical emergency, or criminal activity. ...
- 211 : Community specialists are available 24/7 through 211 in most of the U.S. to help you find the information and resources you need to address most essential needs like housing, food, financial assistance, and more. ...
Is 211 available in my area?
211 is available to approximately 309 million people, which is 94.6 percent of the total U.S. population. 211 covers all 50 states, the District of Columbia, and Puerto Rico. To find out whether 211 services are offered in your area and to obtain more information, visit 211.org. 211 works a bit like 911.
How many 211 agencies are there in the US?
There are more than 200 211 agencies across the United States, each with a team of compassionate, highly trained community specialists who are available to help you access the best local resources and services to address any need. The 211 network in the United States responds to more than 20 million requests for help every year.
When was the first 2-1-1 service introduced?
The United Way of Metropolitan Atlanta introduced a 2-1-1 service in 1997. Many states began implementation plans soon after, aided by the United Way of America in partnership with the Alliance of Information and Referral Systems (AIRS).
How many connections did the 211 network make in 2020?
The 211 network in the United States made more than 27.8 million connections to help, resources, and services for people in 2020. "I was treated with such dignity. I never got the feeling anyone was looking down their nose at me.
What is 211 call?
What is 211 for?
How does 211 work?
What is the support for older Americans and Persons with Disabilities?
See 1 more
About this website
Is 211 for all of California?
211 is a free information and referral service that connects people to health and human services in their community 24 hours a day, 7 days a week. 211 serves people of all income levels, languages and cultural backgrounds and is available to 96% of Californians and to 85% of U.S. households.
How do I call CT 211 from out of state?
If you are outside of Connecticut or have a problem using the 211-number, dial 1-800-203-1234.
Does New York have 211?
211 is an information and referral service that is open 24 hours a day, 7 days a week, 365 days a year. It is the simplest way for New Yorkers to get the assistance they need to connect to important services.
Is there a 211 in New Jersey?
Available anytime and everywhere in New Jersey Three easy ways to reach us: Dial 2-1-1; text your zip code to 898-211; or chat with us online.
What is 211 used for in Florida?
211 provides connections to many kinds of resources and services, including: Crisis and emergency counseling for mental health concerns, domestic violence, sexual assault, and human trafficking. Disaster assistance. Food.
What is 211 used for in Texas?
WHAT IS 2-1-1 TEXAS? 2-1-1 Texas is a free statewide 24-hour information and referral service. By simply dialing 2-1-1, callers can receive information about community and social services, such as food pantries, emergency shelter, rent assistance, utility bill assistance, child care, and senior services to name a few.
What kind of services does 211 offer?
2‑1‑1 is a free telephone number providing access to local community services. 2‑1‑1 is available in multiple languages, allowing those in need to access information and obtain referrals to physical and mental health resources; housing, utility, food, and employment assistance; and suicide and crisis interventions.
What would u call 211 for Apex?
Dialing 211 helps direct callers to services for, among others, the elderly, the disabled, those who do not speak English, those with a personal crisis, those with limited reading skills, and those who are new to their communities.
Is there a 311 in New Jersey?
Newark unveils 311-style hotline for citizen complaints - nj.com.
How much does Liheap pay in NJ?
The amount of the basic LIHEAP heating benefit varies from about $100 to more than $1,000, based on income, household size, fuel type, and heating region. Benefits are highest for homeowners with electric heat, or who heat with oil, propane, wood, and other “deliverable” fuels.
What is New Jersey helpline?
888-222-2228 We are here to help you find solutions to the problems that you face and we are available 24/7 365 days a year.
What kind of services does 211 offer?
2‑1‑1 is a free telephone number providing access to local community services. 2‑1‑1 is available in multiple languages, allowing those in need to access information and obtain referrals to physical and mental health resources; housing, utility, food, and employment assistance; and suicide and crisis interventions.
Is there a 311 in CT?
Your friendly team at Hartford 311 are available and ready to take your request. Our lines are open Monday - Friday: 8:00 AM - 5:00 PM. Call: 311 or (860) 757-9311 from a mobile phone.
What would you call 211 for quizlet?
The mission is to provide assessment, emotional support, crisis assistance, education, training, and referrals with accurate, up-to-date resource information. Name the hotlines operates by 211 Big Bend. 1. Helpline 2-1-1/United Way 2-1-1. 2.
Dial 211 for Essential Community Services
2 Federal Communications Commission · Consumer and Governmental Affairs Bureau · 45 L Street NE, Washington, DC 20554 1-888-CALL-FCC (1-888-225-5322) · TTY: 1-888-TELL-FCC (1-888-835-5322)
When did the US start using the 211 area code?
When the states in the US and provinces in Canada were assigned area codes in 1947 by The North American Numbering Plan, direct long distance dialing using the area code + local number was slowly introduced starting in 1951, eventually eliminating the use of 211. After that, the local telephone providers designated "00" for long distance operator ...
Who handles 211 certification?
In Canada, professional certification is handled by InformCanada InformCanada - Fédération Inform Canada. The national 211 initiative is a partnership between InformCanada and United Way of Canada – Centraide Canada .
What is 2-1-1 number?
2-1-1 is a special abbreviated telephone number reserved in Canada and the United States as an easy-to-remember three-digit telephone number meant to provide information and referrals to health, human, and social service organizations. Like the emergency telephone number 9-1-1, ...
How many states have 2-1-1?
United States. As of May 2017, the service is available in all 50 states and Washington, D.C. and 95% of the U.S. population has access to 2-1-1 services by dialing 2-1-1 on a landline or cell phone. In 2017, the 2-1-1 network answered close to 15 million requests for assistance by phone, text, and chat.
What is 2-1-1 in Texas?
In Texas, particularly in the Coastal Bend area, 2-1-1 is also the number to call for elderly and handicapped people needing evacuation assistance in the event of a pending disaster such as a hurricane. As of 2017, close to 95% of the population in the U.S. (including Puerto Rico and Washington, DC) has access to 2-1-1 services.
What is the N11 code for 911?
Like the emergency telephone number 9-1-1, 2-1-1 is one of the eight N11 codes of the North American Numbering Plan (NANP).
How many people use 2-1-1?
As of 2017, close to 95% of the population in the U.S. (including Puerto Rico and Washington, DC) has access to 2-1-1 services. More than 200 agencies, including United Ways, provide 2-1-1 services. The largest population without access to 2-1-1 is the metro-Chicago area. In 2017, the 2-1-1 network in the U.S. answered close to 15 million requests for assistance through phone, text, and web chat.
How many 211 agencies are there in the US?
There are more than 200 211 agencies across the United States, each with a team of compassionate, highly trained community specialists who are available to help you access the best local resources and services to address any need. The 211 network in the United States responds to more than 20 million requests for help every year.
How many requests does 211 receive?
The 211 network in the United States responds to more than 20 million requests for help every year. Most calls, web chats, and text messages are from people looking for help meeting basic needs like housing, food, transportation, and health care.
What is the 211 number?
The Federal Communications Commission (FCC) designated 211 as the 3-digit number for information and referrals to social services and other assistance in 2000. The 211 service is provided by more than 200 local organizations that are committed to serving their communities.
Is 211 call confidential?
Thousands of caring, local experts are available to help, 24/7. Calls to 211 are confidential and can be anonymous.
What is 211 Maryland?
211 Maryland is a nonprofit 501 (c) (3) organization that connects Marylanders with unmet needs to essential health and human services resources throughout the state. We utilize nationally accredited call centers and certified resource and Crisis Specialists for call, text and chat services.
What is 211 press?
211, Press 1 provides immediate access to a trained specialist in suicide prevention, opioid crisis intervention and mental health assistance.
What is the United Way of Central Maryland?
The United Way of Central Maryland provides coverage for one area of the state. 211 Maryland utilizes other strategically placed call centers to reach Marylanders in all regions of the state.
What is a self help group in Maryland?
Nonprofit self-help support groups (a “self-help group” is a voluntary gathering of people who share a similar problem, condition or history). Nonprofit and critical for-profit, multi-state or national organizations not located in Maryland that provide health and human services to Maryland residents.
Is 211 Maryland a 501c3?
As a nonprofit 501 (c) (3) organization, 211 Maryland relies on funding from several sources, including the public and private sectors. Get more information on funding opportunities, donate, or connect with 211 Maryland to learn more about the ways you can support the organization’s mission.
What is 211 call?
Dialing 211 helps direct callers to services for, among others, the elderly, the disabled, those who do not speak English, those with a personal crisis, those with limited reading skills, and those who are new to their communities.
What is 211 for?
Dial 211 for Essential Community Services. In many states, dialing “211” provides individuals and families in need with a shortcut through what can be a bewildering maze of health and human service agency phone numbers.
How does 211 work?
211 works a bit like 911. Calls to 211 are routed by the local telephone company to a local or regional calling center. The 211 center’s referral specialists receive requests from callers, access databases of resources available from private and public health and human service agencies, match the callers’ needs to available resources, and link or refer them directly to an agency or organization that can help.
What is the support for older Americans and Persons with Disabilities?
Support for Older Americans and Persons with Disabilities – including adult day care, community meals, respite care, home health care, transportation and homemaker services.
Overview
Availability
As of May 2017, the service is available in all 50 states and Washington, D.C. and 95% of the U.S. population has access to 2-1-1 services by dialing 2-1-1 on a landline or cell phone. In 2017, the 2-1-1 network answered close to 15 million requests for assistance by phone, text, and chat.
In Canada, 2-1-1 is available in the following places (starting dates in parentheses). Note that this list may be out-of-date; 2-1-1 service coverage is generally expanding over time.
History
For many years, New York Telephone (now a unit of Verizon) used 2-1-1 as an automated credit request number for disconnected or misdialed calls. This service was in service from the 1970s through the early 2000s.
Before the introduction of direct long-distance dialing, the long-distance operator was reached by dialing 2-1-1 for placing a long-distance call. When the states in the US and provinces in Canada …
Operation
2-1-1 center hours vary. Many are open 24/7 to refer callers to organizations that provide services in such areas as:
• Addiction counseling
• Affordable housing
• Alzheimer's assistance
Accreditation
The American accrediting body for 2-1-1 centers is the Alliance of Information & Referral Systems (AIRS). AIRS provides an accreditation process for 2-1-1 centers and certifies 2-1-1 Call Center Representatives as Certified Information and Referral Specialists (CIRS), Certified Information and Referral Specialists for Aging (CIRS-A) and Certified Resource Specialists (CRS) annually. AIRS standards have been created to provide a benchmark for 2-1-1 centers and its staff. The standar…
Implementation process
The number 2-1-1 must be captured and approved for assigning through the local telecom companies providing services in the local area. The process of implementing a 2-1-1 service in a community has taken many paths since its beginning in 1997. Some places have a centralized statewide system while others have decentralized regional networks with different types of affiliations.
See also
• Crisis hotline
• Fighting poverty
• Social services
• Speed dial
• National Suicide Prevention Lifeline (9-8-8)
External links
• FCC fact sheet on 2-1-1
• 2-1-1 Information & Referral Search
• AIRS/Infoline Taxonomy of Human Services