Is BT customer service 24 hours?
Contact us direct from your mobile. Monday-Friday 08:00-18:00.
Can I contact BT by phone?
179 359 6931BT Group / Customer service
Is BT Mail down today?
Bt.com is UP and reachable by us. Please check and report on local outages below ...
Can I speak to someone at BT?
If you'd rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. Make sure you have your account number to hand when you get in contact (you can find this on your bill).
Is BT 0800 number free?
Take control of your business number with options to suit every business, from 0800 numbers that are free for your customers, to premium-rate options.
How do you report a fault on a landline?
Opt to call the customer service line on your phone bill using an online calling service or another person's phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.
Why is BT not working?
Check the lights on your BT Hub If there are no lights, check the power cable is in firmly, and connected to the mains. A steady blue means that the Hub is connected to your broadband. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on.
Why is My BT Mail not working?
Make sure your 'Caps Lock' key isn't on, and check for spelling mistakes or extra spaces. Leave it a bit and then try to log in again later. Repeat log-in failures are most likely caused because the password in your mobile device, tablet or email program doesn't match your email account.
Why is my internet not working?
Restart your device. Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.
How do I speak to someone at BT Openreach?
Just click on the icon in the bottom right corner of the screen. Alternatively you can call us on 0800 023 2023 (option 1).
What is the telephone number for BT faults?
0800 800 150, free of charge, 24 hours a day. Ask for the leaflet quoting document number "PHME 87180".
What number do you call to report a BT fault?
To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Damaged green cabinets or cabinets with open doors.
What is the phone number for BT customer services?
179 359 6931BT Group / Customer service
Can you contact Openreach directly?
Alternatively you can call us on 0800 023 2023 (option 1).
What is BT phone number UK?
Alternatively, you can call us on 0800 800 150.
What number do you call to report a BT fault?
To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Damaged green cabinets or cabinets with open doors.
One at a time
There will be a limit to the number of staff and customers allowed in store at one time. For now, please visit us on your own if you can.
Social distancing
We now have floor markings to help you and our colleagues safely observe social distancing.
Waiting time
If the store is too busy when you visit, we’ll book you an appointment at a time that’s convenient for you using our virtual queuing system.
Protective equipment
We’ve installed protective screens between you and store team members. We’re providing optional face coverings and visors for our teams.
Extra cleaning
We’ve installed hand sanitiser stations and we’ll be cleaning stores more regularly, including displays.
Pay your way
We're now accepting cash and card payments in all our stores, so you can choose what's right for you.
