Are Samsung washing machines exploding?
Over a dozen consumer complaints about Samsung washers, some referring to “exploding” machines, prompted the Consumer Product Safety Commission on Wednesday, September 28, to issue a warning about certain top-loading machines made between March 2011 and April 2016.
Are there any lawsuits against Samsung washing machines?
Update: Samsung has settled a class-action suit related to its recall of 2.9 million top-loading washers. For full details, read " Samsung Settles Class-Action Lawsuit Over 'Exploding' Washing Machines. " This story was originally published on September 28, 2016.
Do Samsung washing machines vibrate too much?
Samsung received 733 reports of washing machines that excessively vibrated or had the top come off completely from the washing machine chassis, or base frame. To date, there have been nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries, the CPSC says.
What causes a washing machine to blow apart?
“The rod can slide right out,” he said. “And that’s what causes the washing machine to blow apart.” The demonstration is referenced in a blog post on the firm’s website, complete with a screen shot of Lichtman holding a piece of a washing machine. The latest reports, however, seem to focus on the washer’s top.
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What causes a Samsung washer to explode?
Samsung said it can happen when bedding, water-resistant or bulky items are washed on high speed. The drum can lose its balance, causing excessive vibrations that dislodge the lid.
Is there a class action lawsuit against Samsung washers?
The class-action lawsuit alleged that certain Samsung top-loading washers have design and manufacturing defects that may cause machine parts (the tops of the washers and drain pumps) "to detach, break apart, or explode during the spin cycle," and that the voluntary recall didn't provide adequate relief to consumers.
Do Samsung washers catch fire?
A fault in six models of Samsung washing machines has been linked with over 15 incidents of the appliance catching fire. A fault in six models of Samsung washing machines has been linked with up to 15 incidents of the appliance catching fire.
Is there a recall on Samsung washers?
This recall involves 34 models of Samsung top-load washing machines. The washing machines have mid-controls or rear-controls. Model numbers and serial information can be found on two labels affixed to the back of the machine.
How long do Samsung washing machines last?
It is typically recommended to replace any large appliance, such as a washing machine, every eight years, but your washing machine could potentially last up to 14 years with proper upkeep and maintenance.
Do all front loaders have mold problems?
Fifteen percent of all front-load washer owners reported mold or mildew build-up in their machines—compared with only 3 percent of HE top-load washers and 1 percent of top-load agitators.
Are Samsung washing machines reliable?
Samsung front-load washers rank highest in customer satisfaction, according to J.D. Power's laundry appliance satisfaction study, and Samsung was named one of the most reliable brands by Yale Appliances and Puls repair technicians, as well.
Is there a recall on Samsung dryers?
Despite the alleged numerosity of affected consumers, Samsung has not issued a recall, forcing consumers to fix the problem themselves. A replacement drum can cost several hundred dollars in addition to the several hundred dollar cost of professional installation.
When did Samsung recall the note 7?
10 October 2016However, after reports emerged of incidents where the replacement phones also caught fire, Samsung recalled the Galaxy Note 7 worldwide on 10 October 2016, and permanently ceased production of the device a day later.
How do I know if my Samsung washer has been recalled?
Consumers can visit our website, www.Samsung.com/washerrecall, or call a toll-free recall hotline. Samsung customers should call (800) 515-7902 between 9:00 a.m. and 9:00 p.m. (EST), Mondays through Fridays to find out whether their washers are covered by this recall.
Can you sell a recalled washer?
Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.
Why is my washer making a loud noise when it spins?
The most common cause of a washer making a loud noise during the agitation cycle is a worn-out drum bearing or broken drive pulley. These defects usually cause a grinding or rumbling sound when the drum spins.
How do I know if my appliance is recalled?
Visit the Consumer Product Safety Commission website, https://www.cpsc.gov/Recalls … and notice how you can go directly to the section on appliance recalls.
Is there a recall on Samsung dryers?
Despite the alleged numerosity of affected consumers, Samsung has not issued a recall, forcing consumers to fix the problem themselves. A replacement drum can cost several hundred dollars in addition to the several hundred dollar cost of professional installation.
What does VRT mean on a Samsung washer?
Vibration Reduction TechnologySamsung's new Vibration Reduction Technology (VRT) washing machine is claimed to be the quietest ever during the spin cycle.
What is Samsung VRT?
VRT stands for Vibration Reduction Technology, a technology developed by Samsung to reduce vibrations in its washing machines. The technology consists of 36 stainless steel balls used to counterbalance the washer's vibrations in accord with the vibration sensor, resulting in quieter washer operations.
How does a Samsung washer work?
Samsung washers use four spring suspension rods that attach the bottom of the washer's tub to the top of the washer's cabinet. This is a very common method of balancing a washer during high speed spin and is used on many GE, Whirlpool, Maytag, and Fisher Paykel washers. The problem... Samsung tried to shave off a few to many pennies in spring production leading to common balance problems. I personally have replaced many Samsung washer tub springs causing off balance wash loads and "UE" or "dc" (out of balance load) error codes. The good news is the replacement springs have been improved and offer much better support compared to the original suspension rods used in washer production.
Can you use a Samsung washer with a delicate wash cycle?
Affected Samsung washer owners are advised to only use the "delicate" or "waterproof" wash cycles. What is actually going on with the Samsung washer, and what to do next if you have one off these washers. Samsung washers use four spring suspension rods that attach the bottom of the washer's tub to the top of the washer's cabinet.
Why does my Samsung washing machine break apart?
A defective part is causing select top-load Samsung washing machines to break apart, according to a report published today.
How to contact Samsung about washing machine?
If you have further questions about the safety of your washing machine, call Samsung at 1-844-483-3881. Now playing: Watch this: Here's what you need to know before you buy your next... 3:11.
Does Samsung top load washer have vibrations?
Samsung has advised its top-load washer customers to use the delicate cycle in its official statement: "In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items. Samsung is recommending that consumers with affected models use ...
Is Samsung working with CPSC?
CPSC and Samsung are working on a reme dy for affected consumers that will help ensure that there are no further incidents. We will provide updated information to the public as soon as possible. Consumers can contact Samsung for more information. Consumers should report any incidents to CPSC via our website www.SaferProducts.gov ."
Can discussion threads be closed?
We delete comments that violate our policy, which we encourage you to read. Discussion threads can be closed at any time at our discretion.
Does Samsung use delicate cycle?
Samsung is recommending that consumers with affected models use the lower speed delicate cycle when washing bedding, bulky or water-resistant materials. There have been no reported incidents when using this cycle.". Read Samsung's complete statement here.
Why does my Samsung washer blow apart?
Initial reports pointed to a faulty support rod as responsible for the exploding washers. Jason Lichtman, a partner at Lieff Cabraser—the law firm representing plaintiffs who brought a case against Samsung —demonstrated the flaw during a report on Good Morning America. “The rod can slide right out,” he said. “And that’s what causes the washing machine to blow apart.”
Why is Samsung washing machine recalled?
We’ve been getting a lot of questions from readers after Samsung announced a recall on 2.8 million washing machines due to a risk of explosion during a cycle. Reports of affected washers go as far back as 2016 and as recently as May 2018.
How long does it take for Samsung to rebate a washer?
In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process.
How to find out about Samsung recall?
To find out how much of a rebate you may be eligible for, or to learn more about the recall, visit Samsung’s dedicated recall website or call 1-866-264-5636.
Is there a hazard of washing machine top blowing off?
In an interview with ABC News, Consumer Product Safety Commission (CPSC) chairman Elliot Kaye said that without a repair there is “a very serious hazard of the top of these washing machines completely blowing off.”
Can you get a rebate on a Samsung washer?
That’s because of the unusual choice Samsung is offering owners of affected machines: They can either choose to have the washer repaired, or they can receive a rebate towards a new machine that’s based on the age and original purchase price of the washer .
Why did Samsung washing machines explode?
Original Story - September 28, 2016: Just weeks after Samsung Galaxy Note 7 phones were recalled because of battery explosions, certain Samsung top-load washing machines are now apparently exploding due to a mechanical error, according to to ABC News. The appliances are bursting apart into several pieces, and consumers say it sounds "like ...
How many reports of Samsung washing machines vibrating?
Samsung received 733 reports of washing machines that excessively vibrated or had the top come off completely from the washing machine chassis, or base frame. To date, there have been nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries, the CPSC says.
Why is Samsung recalled?
Update - November 4, 2016: Samsung is recalling 2.8 million top-loading washing machines because the top can unexpectedly detach while in use, posing a risk of injury from impact, according to the Consumer Product Safety Commission (CPSC).
When did Manda Shults buy her Samsung washer?
Manda Shults bought her Samsung top-load washer in 2013, and within a day of using the machine it had exploded. She documents her story in this YouTube video:
Where to find serial number on washing machine?
You can also find the 15-digit serial number on the rear of the machine: Consumers who were victims of exploding machines are suing the appliance manufacturer in federal court in New Jersey, according to ABC News.
Can a tub exploding machine come loose?
They argue that the support rod in the top-loading machines can't hold the tub in place and can come loose during the spin cycle.
When did Samsung recall top load washers?
Samsung recalled about 2.8 million top-loading washers in late 2016, and now the manufacturer and three major retailers that sold these washers have agreed to a preliminary settlement of a class-action lawsuit.
Why was Sears dismissed?
Sears was named in the lawsuit, too, but had been dismissed due to its bankruptcy filing last October.
When was the top loader recalled?
The recall involved high-efficiency top-loaders made between March 2011 and October 2016 and sold in the U.S. You can find a full list of models on the Consumer Product Safety Commission’s November 2016 recall notice.
Does Samsung deny the allegations?
In the preliminary settlement agreement, Samsung denies all allegations, including that the washers are defective. As is the case with all settlements, the court doesn’t decide if the allegations are true or false.
Can a washer detach from the body?
According to the CPSC, the top of the washer can detach from the body of the machine while in use, posing a risk of injury; nine related injuries were reported.
Who found the washer destroyed?
It was the same story for Rene Delemos ; she heard a big bang and found her Samsung washer completely destroyed.
Who called Samsung after assessing the damage?
After assessing the damage and cleaning up, Sarah called Samsung.
How long did Amanda Shults have her washer?
Amanda Shults says she had her Samsung Top Loader washer for only 7 hours before hearing the same bang.
How long did Delemos fight Samsung?
Delemos said she fought with Samsung for almost two months before they agreed to replace her unit.
How long did Martin battle Samsung?
Martin said he battled with Samsung for over three months before receiving a full refund. He also says Samsung did not explain how the explosion happened.
Did Samsung pay for the damage to Shultz's house?
Shultz tells me Samsung paid for the damages to her home. She also says her washer and dryer were replaced.
Does Samsung offer a refund?
According to the report, Samsung offered a pro-rated refund for the machine.
