How to restart your Xfinity cable box?
Restarting Your Xfinity Gateway via My Account Online
- Log in to your account at xfinity.com/myaccount using your Xfinity ID and password.
- Scroll down and select Manage Internet.
- Select Restart Modem to begin troubleshooting.
- Select Start Troubleshooting to begin your modem restart. This can take up to seven minutes and your Internet will be offline during this process.
Why is my Xfinity remote not working?
Xfinity remote not working – the reasons behind it
- An issue with the remote program. After purchasing a new remote, you will have to program it, so it should work with the box. ...
- An issue with the device itself or the app. In some instances, the device can malfunction, or there can be a communication issue related to the app.
- The batteries of the device are dead. ...
- Physical damage to the device. ...
How do you reset your Xfinity cable box?
To reset your cable box, simply unplug it from the wall outlet. Wait about 30 seconds, then plug it back in and allow the box to go through the reboot process, which should take about three minutes. If you can't reach your power cord, reset your cable box this way: Turn the cable box power on.
Why is my Xfinity DVR not working?
Xfinity DVRs reboot every evening for maintenance and to install updates, so this frequently means DVR problems eventually get around to fixing themselves. However, if the problem persists, you may need to have your faulty DVR replaced. Contact Comcast customer support by calling 1-800-934-6489 to set up a tech visit or equipment exchange.
How do I reboot my Xfinity box?
The easiest way to restart your TV Box is to say “Restart TV Box” into your Xfinity Voice Remote....Restart Using the Power ButtonEnsure your cables are tightly secured.Press and hold the Power button located on the front of the TV Box for 10 seconds.The TV Box should automatically restart.
How do I know if my cable box is broken?
How Can I Tell If I Have a Bad Cable Box?Ensure your box and television are receiving power. ... Test your television to make sure a lack of picture isn't because the television isn't working. ... Check all connections between the television and cable box. ... Tune in the television to the correct channel if using a coax line.More items...
Why my cable box is not working?
Try plugging the TV box into a different wall outlet. Locate your home breaker box and check to see if the breaker for the wall outlet has tripped. If it has, turn the breaker to the "on" position to restore power to that outlet, then try to power on your TV box.
Why does my Xfinity say no signal?
Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box.
How do I get my cable box to work again?
Carefully unplug the Set-Top Box power cord from the electrical outlet or power strip if you're using one. Wait 30 seconds while the Set-Top Box completely shuts off. Plug the power cord back in. The Set-Top Box will automatically reboot – this may take a few minutes.
Why does my TV say no signal when everything is plugged in?
Check the cable connections between the TV and your video device or receiver. Change the channel or try a different input device or movie. The received signal may be weak. If your TV uses a cable or satellite box, you may need to contact your service provider for further assistance in improving the signal strength.
How do you know if your Xfinity cable is off?
Check to see if a service outage has been reported in your area by signing into your account and checking the Status Center. If your services all show a green status, there are no reported outages in your area. If you're a Comcast Business customer, go to our Service Status Center to check your service health.
Why is my Xfinity x1 box not working?
Make sure you've tightened all cable connections from the wall to your device, turned on your TV and TV Box, checked your remote batteries and that your TV is set to the right input. If none of these worked, tap Continue. We'll scan your device for potential issues. Choose a System Refresh or Restart a Single TV Box.
Why does my X1 TV box have to restart?
X1 TV Boxes are scheduled to restart every night in order to apply necessary updates or perform general maintenance. If you are watching live TV or a pre-recorded program at the scheduled time of the restart, you'll be given the option to delay it until the next night via a message that will appear on your screen.
How to restart a TV?
If your TV has a Power button: Ensure your cables are tightly secured. Press and hold the Power button located on the front of the TV Box for 10 seconds. The TV Box should automatically restart.
How to troubleshoot Xfinity?
General Troubleshooting Steps for All Xfinity Services 1 Ensure the device connections are "finger tight", including the coax cable from the wall to the back of the device. 2 Verify all power cords are connected and plugged into a working outlet or power strip. 3 If your devices are all correctly connected, please make sure you activate your services by going online or by phone to enjoy your Xfinity services. Learn how to activate at Ways to Activate Your Getting Started kit Devices. Note: X1 Video service cannot be activated online - if the on-screen activation does not work, you will need to contact Comcast.
Why is activation important for Xfinity?
For new customers, activation is particularly important for orders that include Xfinity Voice, since waiting too long may result in loss of dial tone or loss of the phone number. Activate all your equipment promptly for best results.
