What does cultural intelligence or CQ mean?
Cultural Intelligence (CQ) is the ability to recognize and adapt to cultural differences. It can give you the confidence to operate successfully in a wide range of settings.
What are some categories of cultural intelligence CQ?
Four CQ capabilities. Ang, Van Dyne, & Livermore describe four CQ capabilities: motivation (CQ Drive), cognition (CQ Knowledge), meta-cognition (CQ Strategy) and behavior (CQ Action).
What are the 4 components of cultural intelligence?
CQ is comprised of four factors: metacognition, cognition, motivation, and behavior, and it is most commonly assessed with a 20-item measure called The Cultural Intelligence Scale (Ang et al., 2007).
What are the 3 components of cultural intelligence?
Peter's three difficulties correspond to the three components of cultural intelligence: the cognitive; the physical; and the emotional/motivational.
What is cultural intelligence in simple words?
Cultural Intelligence refers to the skill to relate and work effectively in culturally diverse situations. It's the capability to cross boundaries and prosper in multiple cultures.
How can we improve your cultural intelligence CQ?
10 ways to develop cultural intelligenceUnderstand your own cultural background. ... Make an effort to learn about other cultures. ... Seek out opportunities to interact with people from other cultures. ... Try to become more aware of your own cultural biases and assumptions. ... Be open-minded. ... Be flexible. ... Be patient.More items...•
What are the four dimensions of CQ?
Cultural Intelligence is conceived as an aggregate multidimensional construct. In line with Sternberg's (1986) multiple-loci of intelligence theory, the authors propose four CQ dimensions: metacognitive, cognitive, motivational, and behavioral.
What are the 4 C's of cultural competence?
Healthcare providers may use the 4 Cs of culture by Slavin, Galanti, and Kuo to perform the cultural assessment. The 4 Cs of culture are call, cope, concerns, and cause.
Are CQ and EQ the same thing?
There are many definitions of both types of intelligence, but two simple and clear ones are: EQ: the ability to identify and manage your own emotions and the emotions of others. CQ: the ability to relate to and communicate effectively with people from other cultures.
What are the key elements of cultural intelligence?
Cultural intelligence emphasizes three areas: metacognition and cognition, motivation, and behavior. Metacognition and cognition represent your ability to think, learn, and strategize.
What is the key to cultural intelligence?
Components of cultural intelligence To achieve that, you must use your cognitive abilities to observe and evaluate the behaviors of your colleagues. This component of cultural intelligence involves the ability to recognize and understand a different culture , and then, adapt your behavior and approach.
Why is culture intelligence important?
Cultural intelligence helps develop an in-depth understanding of working styles in other cultures. A culturally intelligent workforce will demonstrate better tolerance, trust and understanding of global colleagues.
What are the three types of cultural intelligence quizlet?
MatchCognitive.Physical.Emotional.
What are the 5 elements of culture?
The major elements of culture are symbols, language, norms, values, and artifacts. Language makes effective social interaction possible and influences how people conceive of concepts and objects.
What are the five developmental stages of cultural intelligence?
Here are the 5 essential steps that you need to take to develop your cultural intelligence:Know yourself better. Start with yourself. ... Grow your awareness of others. Learn to change perspectives. ... Interact mindfully. ... Build bridges. ... Never stop learning.
Why do we need Cultural Intelligence?
Big problems can no longer - if they ever could - be solved by one person , one culture, or even one continent, operating alone. So leading across boundaries through collaboration is crucial.
Why is Flex important to cultural intelligence?
A well defined Core and Flex, kept under constant review is key to Cultural Intelligence because it equips us with the ability to experience new situations and adapt to other people without fear of losing ourselves – changing and accommodating without ever compromising on what matters.
What is the core of a person?
Our Core comprises the things that define us: our own personal 'over my dead body' list. These are things that won't change (or won't change easily). Their solidity is our strength. In our Flex are things that we can choose to change - things that we can adapt to circumstances, or to other people or other cultures. Their fluidity is equally our strength.
Do Flying Dead leaders have CQ?
Globalization has meant that there are more potential Flying Dead leaders than ever before. Many, of course, would claim to have CQ in abundance. Unfortunately, they measure it in Air Miles. The real challenge for them is to get enough CQ so that, when they land, they understand where they are and who they’re talking to, and then use what they have learned to succeed.
Who developed the 8 poles assessment?
The Eight Poles assessment, developed by Julia Middleton, is a structured way of using our networks to get feedback along our CQ journey.
Is cultural intelligence important for business?
Today, many businesses can be described as global – even small businesses and entrepreneurs are taking advantage of sophisticated advances in communication technology. And if you are looking to expand your business overseas and take your company global then Cultural Intelligence is vital.
What is cultural intelligence?
Cultural intelligence is a vital tool among the components of effective workplace communication, especially in a large organization with different cultural personalities. Communication in the workplace includes how behavior is perceived in an unfamiliar setting. A culturally intelligent team can more easily understand each other ...
How to use cultural intelligence in the workplace?
Follow these steps to encourage a workplace that values cultural intelligence: 1. Accept everyone's unique opinions. Using cultural intelligence to observe ...
Why is cultural intelligence important in the workplace?
In the workplace, the aim is to work with your colleagues to achieve a common goal. For this reason, global companies rely on their employees to practice a high degree of cultural intelligence and embrace a multicultural approach.
Why do businesses seek to recruit employees with higher cultural intelligence?
For example: A business with an interest in expanding may seek to recruit employees with higher cultural intelligence because they are more likely to adapt to new environments. This skill is a tool for the company to accomplish its goals in a competitive and globalized economy.
How to interact with a multi-cultural society?
To interact and engage with a multi-cultural society, it helps to understand the basics of different cultures. To achieve that, you must use your cognitive abil ities to observe and evaluate the behaviors of your colleagues . This component of cultural intelligence involves the cognitive ability to help you recognize and understand a different culture and then adapt and make the right decisions.
What is the ability to reciprocate gestures to show that you understand, and can communicate within other peoples' cultures?
Physical. This is the ability to reciprocate gestures to show that you understand, and can communicate within other peoples' cultures. Different cultures use distinct physical cues. By reciprocating these actions, you're engaging the physical component of cultural intelligence.
How does cultural intelligence help in solving problems?
Cultural intelligence can aid in understanding the source of a disagreement and establishing strategies to solve the problem. Team members should always remind themselves of practices they learn that are designed to neutralize any conflict that originates from cultural differences.
Why is CQ important?
In a world where crossing boundaries is routine, CQ becomes a vitally important aptitude and skill , and not just for international bankers and borrowers. Cultural intelligence: an outsider’s seemingly natural ability to interpret someone’s unfamiliar and ambiguous gestures the way that person’s compatriots would.
What is the purpose of the exhibit "Diagnosing Your Cultural Intelligence"?
The exhibit “Diagnosing Your Cultural Intelligence” allows you to assess the three facets of your own cultural intelligence and learn where your relative strengths and weaknesses lie. Attaining a high absolute score is not the objective. Diagnosing Your Cultural Intelligence.
How does mimicry help in China?
Mimicry definitely puts hosts and guests at ease, facilitates communication, and builds trust. Mimicry is not, however, the same as pure imitation, which can be interpreted as mocking. Ming, a manager at the Shanghai regional power authority, relates, “When I deal with foreigners, I try to adopt their style of speaking and interacting. I find that simple things like keeping the right distance from the other person or making eye contact or speaking English at a speed that matches the other person’s puts them at ease and makes it easier to make a connection. This really makes a difference to newcomers to China because they often are a bit threatened by the place.”
What is the most alien to a culture?
Those who fully embody the habits and norms of their native culture may be the most alien when they enter a culture not their own. Sometimes, people who are somewhat detached from their own culture can more easily adopt the mores and even the body language of an unfamiliar host. They’re used to being observers and making a conscious effort to fit in.
What are the three components of cultural intelligence?
Peter’s three difficulties correspond to the three components of cultural intelligence: the cognitive; the physical; and the emotional/motivational. Cultural intelligence resides in the body and the heart, as well as the head.
Can cultural intelligence be developed?
Unlike other aspects of personality, cultural intelligence can be developed in psychologically healthy and professionally competent people. In our work with Deutsche Bank, we introduced a program to improve managers’ work relationships with outsourcing partners in India. We developed a two-and-a-half day program that first identified a participant’s strengths and weaknesses and then provided a series of steps, which we outline below, to enhance their CQ.
Is cultural intelligence related to emotional intelligence?
Cultural intelligence is related to emotional intelligence, but it picks up where emotional intelligence leaves off. A person with high emotional intelligence grasps what makes us human and at the same time what makes each of us different from one another.
What is CQ in psychology?
CQ (Cultural Intelligence) Knowledge is your understanding of culture and cultural differences. Members of a social group develop similarities in their thoughts and behaviours as they interact with one another. Shared patterns reflect what is required for acceptance and success in that setting.
What is CQ strategy?
CQ Strategy is your ability to flex mentally. With high CQ Strategy, you are not confined to a single worldview, but are open to new or integrative ideas.
Why do I need CQ Knowledge?
Without knowledge of how culture affects your own and others’ behaviour, you interpret the world through your own cultural lens, failing to attribute differences in behaviours and beliefs to cultural influences. CQ Knowledge helps you to overcome cultural blind spots. You can better explain and predict the responses of others and thereby prevent confusion and anxiety in diverse settings.
How does CQ knowledge improve relationships?
To improve relations. By increasing your understanding of the intentions, behaviours, and viewpoints of diverse others, CQ Knowledge tempers bias and stereotypes, which in turn promotes interpersonal harmony.
How is cultural identity shaped?
A persons cultural identity is dynamic and complex. It is shaped over a lifetime by various influences, including family, peers, media, education, and travel. Adhering to rigid group stereotypes is problematic. It may leave you floundering when facing a novel or ambiguous setting. In contrast, a broad awareness of how culture might be influencing any situation helps you to be creative and flexible in your interpretations and responses.
What is CQ drive?
CQ Drive is your willingness to work with diverse others. This involves your ability to overcome explicit and unconscious bias and includes your capacity to persist in challenging interactions, even when confused, frustrated, or burnt out.
What is hidden cultural differences?
Hidden cultural differences include values, assumptions, and beliefs. Your CQ Knowledge includes your understanding of broad cultural differences and cultural variations relevant to a particular setting.
How to Measure Cultural Intelligence?
Cultural intelligence is different than the IQ concept, for instance, through the fact that it cannot be quantified with a score. There’s no scale to use when measuring the CQ. Furthermore, it is rather unproductive to think of this concept as merely a number. Instead, you should consider it a skill that can be continuously improved and developed all our lives. However, Julia Middleton, one of the theorists that helped define the notion, came up with an idea. In her view, this is a skill we can achieve by balancing our core (the core values that represent us) and flex (how flexible are we when it comes to getting out of our comfort zone). Here you can see her explaining the Eight Poles assessment she came up with for the CQ:
Who developed the concept of CQ?
Then, the CQ idea was developed by David Livermore in his work called Leading with Cultural Intelligence.
What is the second element of cultural intelligence?
The second element of the cultural intelligence concept refers to a set of skills that are necessary for an intercultural effectiveness, such as: Empathy – putting yourself in the other person’s shoes; Relational skills – talking and interacting with people from a different culture;
What is cultural metacognition?
Also called cultural mindfulness, this metacognition refers to the way in which a person controls their own thinking and learning activities when it comes to cultural experience. This means they are aware of the cultural context, they analyze the situations and act accordingly.
Why is it important to be culturally diverse?
People everywhere are constantly looking for new ideas, new ways, new technologies, ventures, and processes. The advantage of a culturally diverse group is the fact that it offers new perspectives.
What is perception acuity?
Perceptual acuity – understanding the other’s feelings and meanings.
Is cultural intelligence applied to business?
The cultural intelligence concept has been thoroughly applied in business as well. Back in 2004, Christopher Earley, together with his wife, Elaine Mosakowski, wrote an article in Harvard Business Review about this. Ever since then, the concept has gained a wide acceptance in the business community.
What is CQ knowledge?
CQ Knowledge is your understanding of culture and cultural differences. This involves more than awareness of variations in language, customs, and appearance. Core cultural differences are invisible, but they cause the greatest number of problems and they are often overlooked. Hidden cultural differences include values, assumptions, and beliefs.
What are the other components of Cultural Intelligence?
CQ Action is just one component of the four factor model of Cultural Intelligence. Individuals with high Cultural Intelligence (CQ) display three other critical competencies:
What is CQ action?
CQ (Cultural Intelligence) Action is your ability to flex verbal and non-verbal behaviour. This helps you to respond to diverse others in a way that conveys respect and builds trust and rapport and decreases the risk of miscommunication. Am I able to flex my verbal behaviour?
What is CQ strategy?
Hidden cultural differences include values, assumptions, and beliefs. CQ Strategy is your ability to flex mentally. With high CQ Strategy, you are not confined to a single worldview, but are open to new or integrative ideas.
Why is CQ action important?
Conversely, contrived behaviour change may convey insincerity. CQ Action helps you to perform smooth, authentic, and relaxed behaviours. There is cross-cultural variation in the importance given to social competence. “Fitting in” is more critical to social success in some settings than in others.
What is CQ drive?
CQ Drive is your willingness to work with diverse others. This involves your ability to overcome explicit or unconscious bias and your capacity to persist in challenging interactions, even when confused, frustrated, or burnt out. CQ Knowledge is your understanding of culture and cultural differences. This involves more than awareness of variations ...
Why do we need to do CQ action?
These may show in your facial expressions and body language. CQ Action helps you to control your display of troublesome emotions and to approach diverse others in an open and accepting manner.
What is CQ strategy?
Hidden cultural differences include values, assumptions, and beliefs. CQ Strategy is your ability to flex mentally. With high CQ Strategy, you are not confined to a single worldview, but are open to new or integrative ideas. CQ Action is your ability to flex verbal and non-verbal behaviour. This decreases the risk of miscommunication ...
What is CQ action?
CQ Action is your ability to flex verbal and non-verbal behaviour. This decreases the risk of miscommunication and helps you to respond to diverse others in a way that conveys respect and builds trust and rapport.
Why do I need CQ Drive?
International travel across time zones can increase exhaustion and burnout and virtual communication increases the complexity of your exchanges. CQ Drives helps you to remain enthusiastic and focused in the challenging settings.
What is CQ drive?
CQ Drive is just one component of the four-factor model of Cultural Intelligence. Individuals with high Cultural Intelligence (CQ) display three other critical competencies: CQ Knowledge is your understanding of culture and cultural differences. This involves more than awareness of variations in language, customs, and appearance.
What are the threats to CQ drive?
The main threats to your CQ Drive are stereotypes, prejudice, and discrimination. Stereotypes refer to beliefs that certain attributes, characteristics, and behaviours are typical of members of a particular group of people. Prejudice refers to feelings and attitudes towards a group and its members. Discrimination involves differential treatment ...
What is cultural intelligence?
The Cultural Intelligence Center is an innovative, research-based consulting and training organization that draws upon empirical findings to help executives, companies, universities, and government organizations assess and improve cultural intelligence (CQ)— the ability to work effectively with people from different nationalities, ethnicities, age groups, and more. We provide you with innovative solutions that improve multicultural performance based on rigorous academic research. Watch this short video to learn more.
What is CQ knowledge?
CQ Knowledge: Understanding about how cultures are similar and different.
What is a CQ assessment?
CQ Basic Assessment: The CQ Assessment measures an individual’s capability for working and relating across cultures by measuring skills in four distinct areas.
